blue screen


  1. a8764
    Posts : 3
    windows 7
       New #1

    blue screen


    Hi, I keep getting the following blue screen when streaming video

    DRIVER_IRQL_NOT_LESS_OR_EQUAL
    STOP: 0X000000D1 (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xFFFFF880016894FB)
    Tcpip.sys – Address FFFFF880016894FB base at FFFFF88001602000, DateStamp 4bbe94e2


    I have tried googling for help but have found nothing...
    Im not too good with computers so please be patient with my ignorance


    Hope you can help


    Andy
      My Computer
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  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    a8764 said:
    Hi, I keep getting the following blue screen when streaming video

    DRIVER_IRQL_NOT_LESS_OR_EQUAL
    STOP: 0X000000D1 (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xFFFFF880016894FB)
    Tcpip.sys – Address FFFFF880016894FB base at FFFFF88001602000, DateStamp 4bbe94e2


    I have tried googling for help but have found nothing...
    Im not too good with computers so please be patient with my ignorance


    Hope you can help


    Andy

    We really need the actual DMP file.

    If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Start your own thread in the "Crashes and Debugging" section of the forum and attach the ZIP archive to your post using the "paperclip" (file attachments) button.
    * Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.

    Ken
      My Computer
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  4. a8764
    Posts : 3
    windows 7
    Thread Starter
       New #3

    Thanks Ken,

    the minidump file is attached.

    The blue screen only occurs when streaming video.

    Andy
      My Computer
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  6. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #4

    Easy- ZoneAlarm is the cause. Please remove it with this tool: http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Use Avast or Microsoft Security Essentials as your anti-virus, and use the built-in Windows Firewall. Do not use any other firewall.

    ...Summary of the Dumps:
    Code:
    
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sun Jul 25 04:55:21.399 2010 (UTC - 4:00)
System Uptime: 0 days 0:02:00.350
BugCheck D1, {0, 2, 0, fffff880016894fb}
Probably caused by : NETIO.SYS ( NETIO!NetioDereferenceNetBufferListChain+f3 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sun Jul 25 04:52:45.855 2010 (UTC - 4:00)
System Uptime: 0 days 2:31:32.806
BugCheck D1, {0, 2, 0, fffff880016874fb}
Probably caused by : NETIO.SYS ( NETIO!NetioDereferenceNetBufferListChain+f3 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Jul 22 16:24:57.339 2010 (UTC - 4:00)
System Uptime: 0 days 0:23:06.290
BugCheck D1, {0, 2, 0, fffff880016884fb}
Probably caused by : NETIO.SYS ( NETIO!NetioDereferenceNetBufferListChain+f3 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
      My Computer
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  7. a8764
    Posts : 3
    windows 7
    Thread Starter
       New #5

    That works fine now. Thank you very much
      My Computer
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  8. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #6

    Great, thanks for the report.

    Norton, Kaspersky, AVG, McAfee, Avira, etc are all well-known for causing BSODs in Vista and 7. I would say ZA is even worse than them, though, given the amount of crashes it causes.
      My Computer
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  10. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #7

    a8764 said:
    Thanks Ken,

    the minidump file is attached.

    The blue screen only occurs when streaming video.

    Andy


    Andy these were probably caused by your Zone Alarm. whenever NETIO.sys is blamed it usually is because of zone alarm. You should remove it. It is known to have problems. You can replace it with MSE, or ESET ESS.

    You also have some older drivers that need to be updated.

    Ken


    Analysis WinDB
    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Minidump\072510-27424-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a5e000 PsLoadedModuleList = 0xfffff800`02c9be50
Debug session time: Sun Jul 25 04:55:21.399 2010 (GMT-4)
System Uptime: 0 days 0:02:00.350
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {0, 2, 0, fffff880016894fb}

Probably caused by : NETIO.SYS ( NETIO!NetioDereferenceNetBufferListChain+f3 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880016894fb, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d060e0
 0000000000000000 

CURRENT_IRQL:  2

FAULTING_IP: 
tcpip! ?? ::FNODOBFM::`string'+5704
fffff880`016894fb 488b01          mov     rax,qword ptr [rcx]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff8800b991cb0 -- (.trap 0xfffff8800b991cb0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880016894fb rsp=fffff8800b991e40 rbp=0000000000000000
 r8=0000000000000000  r9=00000000000000d0 r10=fffff880009eae80
r11=fffffa8005ecdc00 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
tcpip! ?? ::FNODOBFM::`string'+0x5704:
fffff880`016894fb 488b01          mov     rax,qword ptr [rcx] ds:07ff:00000000`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002acdb69 to fffff80002ace600

STACK_TEXT:  
fffff880`0b991b68 fffff800`02acdb69 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0b991b70 fffff800`02acc7e0 : 00000000`f9169aaf fffffa80`0b9e53a0 fffffa80`04139f58 fffffa80`03838010 : nt!KiBugCheckDispatch+0x69
fffff880`0b991cb0 fffff880`016894fb : fffffa80`0bef7500 00000000`00000001 00000000`206c644d fffffa80`04139f58 : nt!KiPageFault+0x260
fffff880`0b991e40 fffff880`01590173 : 00000000`00000000 00000000`0000000a 00000000`0000000a fffff880`0b991ff8 : tcpip! ?? ::FNODOBFM::`string'+0x5704
fffff880`0b991e90 fffff880`0167374f : fffffa80`0bef7500 fffff800`02a1fe01 00000000`00000010 00000000`00000246 : NETIO!NetioDereferenceNetBufferListChain+0xf3
fffff880`0b991f10 fffff880`0167b31c : fffffa80`05ea3000 00000000`00000000 00000000`00000000 fffff880`0165ea00 : tcpip!TcpFlushDelay+0x13f
fffff880`0b991ff0 fffff880`0165da37 : fffffa80`04155000 fffffa80`041629c1 fffffa80`04155000 00000000`00000009 : tcpip!TcpPreValidatedReceive+0x20c
fffff880`0b9920a0 fffff880`0165db09 : fffff880`0b992220 fffff880`0176d9a0 fffff880`0b992230 fffff880`03a0259b : tcpip!IppDeliverListToProtocol+0x97
fffff880`0b992160 fffff880`0165e000 : fffffa80`04158000 fffff880`0b04700f fffffa80`0626c020 fffff880`0b992220 : tcpip!IppProcessDeliverList+0x59
fffff880`0b9921d0 fffff880`0165ce91 : 00000000`00000000 fffffa80`04158af8 fffff880`0176d9a0 00000000`0627ab01 : tcpip!IppReceiveHeaderBatch+0x231
fffff880`0b9922b0 fffff880`0165b902 : fffffa80`06278e30 00000000`00000000 fffffa80`0627ab01 00000000`0000000a : tcpip!IpFlcReceivePackets+0x651
fffff880`0b9924b0 fffff880`01674d2a : fffffa80`0627abb0 fffff880`0b9925e0 fffffa80`0627abb0 00000000`00000000 : tcpip!FlpReceiveNonPreValidatedNetBufferListChain+0x2b2
fffff880`0b992590 fffff800`02addd4a : fffffa80`0bef7500 fffff880`0b98d000 00000000`00004800 00000000`00000000 : tcpip!FlReceiveNetBufferListChainCalloutRoutine+0xda
fffff880`0b9925e0 fffff880`01674752 : fffff880`01674c50 fffff880`0b9926f0 fffffa80`04f27402 00000000`00000000 : nt!KeExpandKernelStackAndCalloutEx+0xda
fffff880`0b9926c0 fffff880`0155a0eb : fffffa80`062798d0 00000000`00000000 fffffa80`05c841a0 fffffa80`05c841a0 : tcpip!FlReceiveNetBufferListChain+0xb2
fffff880`0b992730 fffff880`01523fc6 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ndis!ndisMIndicateNetBufferListsToOpen+0xdb
fffff880`0b9927a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ndis!ndisMDispatchReceiveNetBufferLists+0x1d6


STACK_COMMAND:  kb

FOLLOWUP_IP: 
NETIO!NetioDereferenceNetBufferListChain+f3
fffff880`01590173 4c8b742440      mov     r14,qword ptr [rsp+40h]

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  NETIO!NetioDereferenceNetBufferListChain+f3

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: NETIO

IMAGE_NAME:  NETIO.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4bbe946f

FAILURE_BUCKET_ID:  X64_0xD1_NETIO!NetioDereferenceNetBufferListChain+f3

BUCKET_ID:  X64_0xD1_NETIO!NetioDereferenceNetBufferListChain+f3

Followup: MachineOwner
---------
    Analysis BSV
    Code:
    022510-18548-01.dmp    2/25/2010 22:13:00    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    00000000`00000000    00000000`00000002    00000000`00000000    fffff880`01686f40    tcpip.sys    tcpip.sys+86f40                    x64        C:\Users\K\Desktop\Minidump\022510-18548-01.dmp    2    15    7600    
041410-25537-01.dmp    4/14/2010 21:18:40    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    00000000`00000000    00000000`00000002    00000000`00000000    fffff880`01689f40    tcpip.sys    tcpip.sys+86f40                    x64        C:\Users\K\Desktop\Minidump\041410-25537-01.dmp    2    15    7600    
050110-24492-01.dmp    5/1/2010 20:28:18    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    00000000`00000000    00000000`00000002    00000000`00000000    fffff880`01687f40    tcpip.sys    tcpip.sys+86f40                    x64        C:\Users\K\Desktop\Minidump\050110-24492-01.dmp    2    15    7600    
052410-19047-01.dmp    5/24/2010 12:32:10    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    00000000`00000000    00000000`00000002    00000000`00000000    fffff880`01688f40    tcpip.sys    tcpip.sys+86f40                    x64        C:\Users\K\Desktop\Minidump\052410-19047-01.dmp    2    15    7600    
052410-23368-01.dmp    5/24/2010 12:34:24    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    00000000`00000000    00000000`00000002    00000000`00000000    fffff880`01687f40    tcpip.sys    tcpip.sys+86f40                    x64        C:\Users\K\Desktop\Minidump\052410-23368-01.dmp    2    15    7600    
061510-18782-01.dmp    6/15/2010 22:03:16    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    00000000`00000000    00000000`00000002    00000000`00000000    fffff880`01686f40    tcpip.sys    tcpip.sys+86f40                    x64        C:\Users\K\Desktop\Minidump\061510-18782-01.dmp    2    15    7600    
072210-20389-01.dmp    7/22/2010 22:25:52    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    00000000`00000000    00000000`00000002    00000000`00000000    fffff880`016884fb    tcpip.sys    tcpip.sys+874fb                    x64        C:\Users\K\Desktop\Minidump\072210-20389-01.dmp    2    15    7600    
072510-20217-01.dmp    7/25/2010 10:53:48    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    00000000`00000000    00000000`00000002    00000000`00000000    fffff880`016874fb    tcpip.sys    tcpip.sys+874fb                    x64        C:\Users\K\Desktop\Minidump\072510-20217-01.dmp    2    15    7600    
072510-27424-01.dmp    7/25/2010 10:56:50    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    00000000`00000000    00000000`00000002    00000000`00000000    fffff880`016894fb    tcpip.sys    tcpip.sys+874fb                    x64        C:\Users\K\Desktop\Minidump\072510-27424-01.dmp    2    15    7600
    Old Drivers
    Code:
    MRVW23C.sys        fffff880`09db5000    fffff880`09df3500    0x0003e500    0x459cc03f    1/4/2007 04:52:15                        
wacommousefilter.sys        fffff880`03c99000    fffff880`03ca1000    0x00008000    0x45d5f401    2/16/2007 14:12:17                        
PxHlpa64.sys        fffff880`01103000    fffff880`0110e700    0x0000b700    0x4679a9bc    6/20/2007 18:27:08                        
nvm62x64.sys        fffff880`03b32000    fffff880`03b95d80    0x00063d80    0x48f8fd12    10/17/2008 17:01:06                        
sncduvc.SYS        fffff880`09d91000    fffff880`09d99a80    0x00008a80    0x495894f2    12/29/2008 05:14:26                        
spldr.sys        fffff880`015ca000    fffff880`015d2000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
amdxata.sys        fffff880`00e5d000    fffff880`00e68000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59                        
wacomvhid.sys        fffff880`03df5000    fffff880`03df7800    0x00002800    0x4a145fd3    5/20/2009 15:53:55                        
snp2uvc.sys        fffff880`09a21000    fffff880`09d7f180    0x0035e180    0x4a40320a    6/22/2009 21:38:18
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