BSOD - Dell XPS M1530

Tews · 12 Sep 2010

I did all the things you told me to, except for removing Kaspersky

Please remove Kaspersky for testing purposes... Trouble shooting is a process of elimination... Let us know how you get on after doing this...

porkshire · 12 Sep 2010

Ok. I installed Avira Antivir and Comodo Firewall instead. Is it a good option? And do you know what was the cause of the last BSOD from the dump?

Jonathan_King · 12 Sep 2010

Follow Reventon's advice here: https://www.sevenforums.com/crashes-d...tml#post924168

Comodo is also known to cause BSODs. In fact, I saw one just Friday.

Check out this link in Windbg:

Code:

Probably caused by : hardware ( HDAudBus!HdaController::Isr+43b )

Time to remove that Creative device.

porkshire · 12 Sep 2010

Ok. Will install Microsoft Security Essentials and do something with that Creative device. Thanks.

porkshire · 24 Oct 2010

A new BSOD happened just a while ago. I attach the minidump. I was using some time the Microsoft security essentials but i wasn't satisfied with it so i moved back to kaspersky some time ago. I must say that while I was using MSE, there were no BSOD's. That one happened while I had my phone connected through USB, watching a film on Youtube and installing SQL Server Express 2008 R2 in the background. The Creativce device wasn't attached while it happened. Hope you will help. Thanks.

Jonathan_King · 24 Oct 2010

I have a good idea as to the cause, but I need a bit more info. Could you please follow the BSOD Posting Instructions?

https://www.sevenforums.com/crashes-d...tructions.html

Do remove Kaspersky, if you can stand it. Honestly, MSE is all you need. Could I address any concerns you have with it?

One last instruction you can follow without that BSOD report. Update LogMeIn, or remove it altogether. I have seen it cause BSODs before.

...Summary of the Dumps:

Code:


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Oct 24 09:59:24.848 2010 (UTC - 4:00)
System Uptime: 0 days 4:29:13.831
BugCheck 24, {1904fb, fffff8800dd32078, fffff8800dd318e0, fffff80003194cee}
Probably caused by : Ntfs.sys ( Ntfs!NtfsCreateInternalAttributeStream+cd )
PROCESS_NAME:  drvinst.exe
BUGCHECK_STR:  0x24
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

porkshire · 25 Oct 2010

I attached the files you wanted to.

As for the MSE, for example, I sometimes use my pendrive at my university computers and sometimes some annoying thrash or viruses can be found. MSE didn't found anything, Kaspersky did inform about some of them. Maybe it's not a major flaw but I like to keep my computer "clean".

LogMeIn is up-to-date. Would rather keep this software as it is very useful.

Jonathan_King · 25 Oct 2010

Try removing LogMeIn, and then installing a fresh copy.

Kaspersky is a known cause of BSODs, unfortunately. Tell you what, try leaving it on your machine for now. If you get more BSODs, we'll take a look and see what's next.

If you remove Kaspersky, and the BSODs stop, we know it's time to find another program.

Do you have FLite Star installed? The MSINFO32 files was corrupted somehow, I'm not sure why. If you don't have Flite installed, could you manually upload a new one?

Go to Start>"msinfo32">File>Save. Zip up the file you saved, and upload it in your next post.

porkshire · 25 Oct 2010

Lancaster said:

Try removing LogMeIn, and then installing a fresh copy.

Done.

Lancaster said:

Kaspersky is a known cause of BSODs, unfortunately. Tell you what, try leaving it on your machine for now. If you get more BSODs, we'll take a look and see what's next.

If you remove Kaspersky, and the BSODs stop, we know it's time to find another program.

While using MSE (for about a month) there were no BSOD's but I think that it was too short period to say.

Lancaster said:

Do you have FLite Star installed? The MSINFO32 files was corrupted somehow, I'm not sure why. If you don't have Flite installed, could you manually upload a new one?

Go to Start>"msinfo32">File>Save. Zip up the file you saved, and upload it in your next post.

I don't have FLite Star, but I uploaded it once again.

Jonathan_King · 25 Oct 2010

That file is unreadable too, for whatever reason.

Let's just wait for more BSODs...hopefully they won't return.