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Windows 7: BSOD - Dell XPS M1530

13 Jan 2011   #31
porkshire

Windows 7 Proffesional x64
 
 

Back again...

I'am not using Kaspersky any more, nor the Creative device. But recently, after quite a long bsod-free time, two new bsod's happened in a short period of time. I attach the last two minidumps. The first occured while browsing the web (many cards with flash player opened in chrome) and the second while playing a game. Right now I'm checking if there're any newer drivers available. Appreciate the help.


My System SpecsSystem Spec
.
13 Jan 2011   #32
Jonathan_King

Windows 7 Professional x64
 
 

There are a few drivers that could use an update, but I suspect hardware is the cause.

Run Prime95, both the Blend and Small FFTs tests: https://www.sevenforums.com/tutorials...t-prime95.html

Also, run Memtest86 overnight: RAM - Test with Memtest86+

...Summary of the dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Jan 13 06:16:40.076 2011 (UTC - 5:00)
System Uptime: 0 days 1:53:53.058
Probably caused by : ntkrnlmp.exe ( nt!ExpSetTimer+184 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  BFHeroes.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!ExpSetTimer+184
SystemManufacturer = Dell Inc.
SystemProductName = XPS M1530                       
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Jan 10 09:05:05.249 2011 (UTC - 5:00)
System Uptime: 0 days 4:44:15.923
Probably caused by : hardware ( Npfs!NpRemoveDataQueueEntry+b1 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_IP_MISALIGNED_Npfs.SYS
SystemManufacturer = Dell Inc.
SystemProductName = XPS M1530                       
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
15 Jan 2011   #33
porkshire

Windows 7 Proffesional x64
 
 

I didn't have time to run those tests, but I will do them after the weekend when I will get back home and have another computer to work on. Meanwhile, another bsod happened while playing. Minidump attached.
My System SpecsSystem Spec
.

16 Jan 2011   #34
Jonathan_King

Windows 7 Professional x64
 
 

Run those tests when you get a chance. Memtest86 can be run overnight, and Prime95 shouldn't take more than a couple of hours at most. You can probably work with Prime95 in the background, though there is a change it will slow down your system too much.

...Summary of the dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Jan 15 16:02:44.176 2011 (UTC - 5:00)
System Uptime: 0 days 3:35:40.158
*** WARNING: Unable to verify timestamp for dxgmms1.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgmms1.sys
Probably caused by : dxgmms1.sys ( dxgmms1+20d60 )
DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_dxgmms1+20d60
SystemProductName = XPS M1530                       
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
19 Jan 2011   #35
porkshire

Windows 7 Proffesional x64
 
 

I did the tests. Prime95 run for 6 hours, no error or warrnings. The same for Memtest (10 passes - 12 hours) - nothing found. Also checked the hdd for errors - no problems.

Any other possibilities what can cause the bsods?
My System SpecsSystem Spec
19 Jan 2011   #36
Jonathan_King

Windows 7 Professional x64
 
 

The video card could be causing it; the last dump would fully support that.

Also, other problems could be the cause. A bad power supply, a faulty DVD drive, even a bad monitor.

Do you have any spare components? Any chance you could change the PSU and video card over? If you have onboard graphics on your motherboard, you could pull the video card and use those instead.
My System SpecsSystem Spec
19 Jan 2011   #37
porkshire

Windows 7 Proffesional x64
 
 

It's a laptop, not possible to change most of the hardware. I know that this graphic card is possible to be faulty (it's the unfamous GF 8600M GT). The computer is still on warranty though, so I can call Dell and try to replace it (but I'm not sure whether it won't cause more harm than good). I recently updated the drivers for the graphic, maybe the new ones are not so good.
My System SpecsSystem Spec
19 Jan 2011   #38
Jonathan_King

Windows 7 Professional x64
 
 

I'd wonder if you were correct about the drivers, except that this thread has been going on since July.

As big as a pain as it may be, I do recommend you send the computer back. That is why the warranty exists; even the base warranties offered by Dell include 1 year hardware.
My System SpecsSystem Spec
19 Jan 2011   #39
porkshire

Windows 7 Proffesional x64
 
 

I fortunately have the 3 year next business day warranty so a technician comes to my place and does repairs everything off-hand. Will call them soon and check what they will tell me.
My System SpecsSystem Spec
28 Mar 2011   #40
ickymay

win7 ultimate / virtual box
 
 

did you solve this problem in the end ?
My System SpecsSystem Spec
Reply

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