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Windows 7: Lockups and freezes, BSOD, Event Error #11

25 Jul 2010   #1
illegal3alien

Windows 7 Build 7600 (Final)
 
 
Lockups and freezes, BSOD, Event Error #11

I have a laptop that worked fine for about 4 months, but it's having errors now.
It was locking up and freezing pretty badly on startup, looked like it was related to explorer.exe crashes. I installed SP1 beta to eliminate any corrupt file problems and it helped with the lockups. It is getting this BSOD:
Code:
Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7601.2.1.0.768.3
  Locale ID:	1033

Additional information about the problem:
  BCCode:	7a
  BCP1:	FFFFF6FC4001EF18
  BCP2:	FFFFFFFFC0000185
  BCP3:	0000000119FD1860
  BCP4:	FFFFF88003DE3624
  OS Version:	6_1_7601
  Service Pack:	1_0
  Product:	768_1

Files that help describe the problem:
  C:\Windows\Minidump\072210-59186-01.dmp
  C:\Users\Liz\AppData\Local\Temp\WER-119153-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
Which is something to do with kernel crashes? And could be hard drive related.

In Event Viewer it shows lots of #11 "The driver detected a controller error on \Device\Ide\IdePort0" The errors start June 9th. I'm not sure about the lockups since I don't own the computer.

The BIOS is set to AHCI mode, in case that matters. The hard drive is a 320GB Hitachi 2.5" 5400rpm mobile drive.


My System SpecsSystem Spec
.
25 Jul 2010   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by illegal3alien View Post
I have a laptop that worked fine for about 4 months, but it's having errors now.
It was locking up and freezing pretty badly on startup, looked like it was related to explorer.exe crashes. I installed SP1 beta to eliminate any corrupt file problems and it helped with the lockups. It is getting this BSOD:
Code:
Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033

Additional information about the problem:
  BCCode:    7a
  BCP1:    FFFFF6FC4001EF18
  BCP2:    FFFFFFFFC0000185
  BCP3:    0000000119FD1860
  BCP4:    FFFFF88003DE3624
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\072210-59186-01.dmp
  C:\Users\Liz\AppData\Local\Temp\WER-119153-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
Which is something to do with kernel crashes? And could be hard drive related.

In Event Viewer it shows lots of #11 "The driver detected a controller error on \Device\Ide\IdePort0" The errors start June 9th. I'm not sure about the lockups since I don't own the computer.

The BIOS is set to AHCI mode, in case that matters. The hard drive is a 320GB Hitachi 2.5" 5400rpm mobile drive.

Hi
illegal3alien and welcome


We really need the actual DMP file.

Quote:
If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Start your own thread in the "Crashes and Debugging" section of the forum and attach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.


Thanks in advance

Jan
My System SpecsSystem Spec
25 Jul 2010   #3
illegal3alien

Windows 7 Build 7600 (Final)
 
 

Here are all of them (3)
My System SpecsSystem Spec
.

25 Jul 2010   #4
ttran

Microsoft Window 7 Professional 32 bit
 
 

Please remove Virtual CD program such as Deamon tool or Alcohol 120%, they use sptd.sys, which I found in the loaded driver, well-known for causing BSODs. Please after removing Deamon tool, use this tool to remove sptd.sys:
DuplexSecure - Downloads

Please do a system file check, one of the system file was blamed:
SFC /SCANNOW Command - System File Checker

BUGCHECK SUMMARY:
Code:
BugCheck 1000007E, {ffffffffc0000006, fffff80002a87583, fffff880037ec828, fffff880037ec080}
Probably caused by : ntoskrnl.exe ( nt+75583 )

Followup: MachineOwner
---------
BugCheck 7A, {fffff6fc80600a38, ffffffffc0000185, 4f713880, fffff900c0147a78}

***** Kernel symbols are WRONG. Please fix symbols to do analysis.
Probably caused by : ntoskrnl.exe ( nt+87140 )

Followup: MachineOwner
---------
BugCheck 7A, {fffff6fc4001ef18, ffffffffc0000185, 119fd1860, fffff88003de3624}

Unable to load image \SystemRoot\system32\DRIVERS\rdbss.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for rdbss.sys
*** ERROR: Module load completed but symbols could not be loaded for rdbss.sys
***** Kernel symbols are WRONG. Please fix symbols to do analysis.
Probably caused by : rdbss.sys ( rdbss+3d624 )

Followup: MachineOwner
---------
Let us know if you need help

Tuan
My System SpecsSystem Spec
26 Jul 2010   #5
illegal3alien

Windows 7 Build 7600 (Final)
 
 

Thanks, I'll see if it works
My System SpecsSystem Spec
26 Jul 2010   #6
illegal3alien

Windows 7 Build 7600 (Final)
 
 

I uninstalled Duplex Secure drivers. I ran sfc /scannow and it didn't find any problems. During the two reboots in the process it automatically ran chkdsk and found a few errors. I'm currently running it again (chkdsk /v /f)
My System SpecsSystem Spec
26 Jul 2010   #7
illegal3alien

Windows 7 Build 7600 (Final)
 
 

Looks like it's working ok now. How do you view minidumps?
My System SpecsSystem Spec
26 Jul 2010   #8
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Most of us on the BSOD team use WinDbg. Glad you are running smoothly.
My System SpecsSystem Spec
Reply

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