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Windows 7: Crash on new machine

25 Jul 2010   #1

Windows 7 Home Premium 64bit
Crash on new machine

- x86 (32-bit) or x64 ?

- the original installed OS on the system?

- an OEM or full retail version?

- What is the age of system (hardware)?
10 days

- What is the age of OS installation (have you re-installed the OS?)
5 days after Clean reinstallation from HP's recovery tool

Only additional hardware is the Trendnet TU2-ET100 USB go 10/100 Ethernet adapter. Thank you in advance for any help.

My System SpecsSystem Spec
25 Jul 2010   #2

Win 8 Release candidate 8400

Quote   Quote: Originally Posted by wedney2004 View Post
- x86 (32-bit) or x64 ?

- the original installed OS on the system?

- an OEM or full retail version?

- What is the age of system (hardware)?
10 days

- What is the age of OS installation (have you re-installed the OS?)
5 days after Clean reinstallation from HP's recovery tool

Only additional hardware is the Trendnet TU2-ET100 USB go 10/100 Ethernet adapter. Thank you in advance for any help.
There are several causes to these crashes which make the probable cause hardware. these causes include tunnel.sys, ksthunk.sys, tcpip.sys, etc.

Since you claim this is a clean install (did you format the HD?) I would suggest you do the following.

Run a system file check to verify and repair your system files.
to do that type cmd in search, then right click and run as admin, then

Let us know what the report at the end says.

These crashes were caused by several things but they all point to hardware. Please use these instructions to find out what that means and to figure out what to try.



BSV Analysis

072210-47003-01.dmp    7/22/2010 22:46:26    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff880`02c9a5fa    fffff880`06d65a50    00000000`00000000    ksthunk.sys    ksthunk.sys+68aa50                    x64        C:\Users\K\Desktop\New folder\072210-47003-01.dmp    4    15    7600    
072210-42853-01.dmp    7/22/2010 23:11:12    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    00000000`0000000a    00000000`00000002    00000000`00000000    fffff800`02ae57e7    ndis.sys    ndis.sys+be17b                    x64        C:\Users\K\Desktop\New folder\072210-42853-01.dmp    4    15    7600    
072310-35427-01.dmp    7/23/2010 01:46:08    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    00000000`0000000a    00000000`00000002    00000000`00000000    fffff800`02a877e7    ndis.sys    ndis.sys+be17b                    x64        C:\Users\K\Desktop\New folder\072310-35427-01.dmp    4    15    7600    
072310-52681-01.dmp    7/23/2010 22:05:28    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    00000000`0000000a    00000000`00000002    00000000`00000000    fffff800`02a9bee7    ntoskrnl.exe    ntoskrnl.exe+70600                    x64        C:\Users\K\Desktop\New folder\072310-52681-01.dmp    4    15    7600    
072510-43555-01.dmp    7/25/2010 14:27:48    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    fffff980`182d4eac    00000000`00000002    00000000`00000001    fffff880`0492bde6    rspndr.sys    rspndr.sys+16948eac                    x64        C:\Users\K\Desktop\New folder\072510-43555-01.dmp    4    15    7600    
072510-47705-01.dmp    7/25/2010 14:31:06    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    fffff980`1bf7aeac    00000000`00000002    00000000`00000001    fffff880`04aa7de6    tcpipreg.sys    tcpipreg.sys+16b1feac                    x64        C:\Users\K\Desktop\New folder\072510-47705-01.dmp    4    15    7600    
072510-34101-01.dmp    7/25/2010 14:33:28    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    fffff980`18388eac    00000000`00000002    00000000`00000001    fffff880`0491ade6    tunnel.sys    tunnel.sys+5de6                    x64        C:\Users\K\Desktop\New folder\072510-34101-01.dmp    4    15    7600

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\K\Desktop\New folder\072510-47705-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\symbols*;srv*e:\symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a0e000 PsLoadedModuleList = 0xfffff800`02c4be50
Debug session time: Sun Jul 25 17:29:47.955 2010 (GMT-4)
System Uptime: 0 days 0:02:38.812
Loading Kernel Symbols

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffff9801bf7aeac, 2, 1, fffff88004aa7de6}

Unable to load image ax88772.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ax88772.sys
*** ERROR: Module load completed but symbols could not be loaded for ax88772.sys
Probably caused by : tunnel.sys ( tunnel!TunnelNlReturnNetBufferLists+6e )

Followup: MachineOwner

3: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arg1: fffff9801bf7aeac, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff88004aa7de6, address which referenced memory

Debugging Details:

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cb60e0


fffff880`04aa7de6 89878c000000    mov     dword ptr [rdi+8Ch],eax





TRAP_FRAME:  fffff88002ffc0f0 -- (.trap 0xfffff88002ffc0f0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffff9800f208e20
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88004aa7de6 rsp=fffff88002ffc280 rbp=fffff88002ffc2d8
 r8=0000000000000000  r9=0000000000000000 r10=fffffa800707d020
r11=fffffa800707d180 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
fffff880`04aa7de6 89878c000000    mov     dword ptr [rdi+8Ch],eax ds:4db0:00000000`0000008c=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002a7db69 to fffff80002a7e600

fffff880`02ffbfa8 fffff800`02a7db69 : 00000000`0000000a fffff980`1bf7aeac 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`02ffbfb0 fffff800`02a7c7e0 : 00000000`00000000 fffff980`0f208e20 00000000`00000004 fffff880`016285fe : nt!KiBugCheckDispatch+0x69
fffff880`02ffc0f0 fffff880`04aa7de6 : 00000000`000001f3 00000010`00000034 fffff880`02ffc330 00000000`00000000 : nt!KiPageFault+0x260
fffff880`02ffc280 fffff880`01492484 : fffffa80`068571a0 00000000`00000000 00000000`00000000 00000000`00000000 : tunnel!TunnelNlReturnNetBufferLists+0x6e
fffff880`02ffc2d0 fffff880`014c817b : fffffa80`06966ad0 fffffa80`068571a0 00000000`00000000 00000000`00000000 : ndis!ndisReturnNetBufferListsInternal+0x94
fffff880`02ffc310 fffff880`01671ff5 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ndis!NdisReturnNetBufferLists+0x3b
fffff880`02ffc350 fffff880`014fe173 : fffffa80`06460010 00000000`00000001 00000000`00000001 00000000`00000000 : tcpip!FlpReturnNetBufferListChain+0x95
fffff880`02ffc3a0 fffff880`0163bba6 : fffff980`0f208e20 00000000`00000000 00000000`00000000 fffff980`0f208e20 : NETIO!NetioDereferenceNetBufferListChain+0xf3
fffff880`02ffc420 fffff880`01644b8a : fffff980`0f208e20 fffffa80`06460010 00000000`00000000 00000000`00000000 : tcpip!IppCompleteAndFreePacketList+0xc6
fffff880`02ffc450 fffff880`016631d4 : 00000000`00000010 fffff880`01766800 fffffa80`054f0138 00000000`00000000 : tcpip!IppResolveNeighbor+0x40a
fffff880`02ffc4d0 fffff880`0165aaaf : fffff880`01766800 00000000`00000000 fffffa80`054f0010 fffff880`01766800 : tcpip!IppFragmentPackets+0x524
fffff880`02ffc5f0 fffff880`01659272 : fffffa80`06967390 00000000`00000000 fffffa80`06966a01 fffff880`00000001 : tcpip!IpFlcReceivePackets+0x8df
fffff880`02ffc7f0 fffff880`016c7e9a : fffff980`16db8e20 fffff880`02ffe000 fffffa80`06966ad0 fffff880`02ffd680 : tcpip!FlpReceiveNonPreValidatedNetBufferListChain+0x2b2
fffff880`02ffc8d0 fffff800`02a8dd4a : 00000000`00000003 fffff880`02ff8001 00000000`00004800 00000000`00000000 : tcpip! ?? ::FNODOBFM::`string'+0x4d592
fffff880`02ffc920 fffff880`016720e2 : fffff880`016725e0 fffff880`02ffca30 00000000`00000002 00000000`00000000 : nt!KeExpandKernelStackAndCalloutEx+0xda
fffff880`02ffca00 fffff880`014c80eb : fffff980`0347e8d0 00000000`00000000 fffffa80`068571a0 00000000`00000000 : tcpip!FlReceiveNetBufferListChain+0xb2
fffff880`02ffca70 fffff880`01491fc6 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ndis!ndisMIndicateNetBufferListsToOpen+0xdb
fffff880`02ffcae0 fffff880`0140bef1 : fffffa80`068571a0 fffffa80`054f0000 00000000`00000001 fffff980`03418cc0 : ndis!ndisMDispatchReceiveNetBufferLists+0x1d6
fffff880`02ffcf60 fffff880`04aa698e : fffff980`03418cc0 fffff980`1c3d2e20 00000000`00000000 00000000`00000001 : ndis!NdisMIndicateReceiveNetBufferLists+0xc1
fffff880`02ffcfb0 fffff880`016be1ff : fffffa80`06861160 fffff880`0176c5c8 fffffa80`06861160 fffff880`02ffd1f0 : tunnel!TunnelNlcReceiveDatagrams+0x16a
fffff880`02ffd060 fffff880`0165b499 : fffff880`02ffd1e0 fffff880`0176b9a0 fffff880`02ffd1f0 fffffa80`0535a050 : tcpip! ?? ::FNODOBFM::`string'+0x42fd1
fffff880`02ffd120 fffff880`0165b990 : fffff880`02fdffc0 00000000`00000000 00000000`00000000 fffff880`02ffd1e0 : tcpip!IppProcessDeliverList+0x59
fffff880`02ffd190 fffff880`0165a821 : fffff8a0`8614c647 fffffa80`054f0000 fffff880`0176b9a0 00000000`06328a01 : tcpip!IppReceiveHeaderBatch+0x231
fffff880`02ffd270 fffff880`01659272 : fffffa80`06358870 00000000`00000000 fffffa80`06328a01 fffff800`00000001 : tcpip!IpFlcReceivePackets+0x651
fffff880`02ffd470 fffff880`016726ba : fffffa80`06328ad0 fffff880`02ffd5a0 fffffa80`06328ad0 fffffa80`00000000 : tcpip!FlpReceiveNonPreValidatedNetBufferListChain+0x2b2
fffff880`02ffd550 fffff800`02a8dd4a : fffff980`16db8e20 fffff880`02ff8000 00000000`00004800 00000000`00000000 : tcpip!FlReceiveNetBufferListChainCalloutRoutine+0xda
fffff880`02ffd5a0 fffff880`016720e2 : fffff880`016725e0 fffff880`02ffd6b0 fffff880`02ffd302 00000000`00000000 : nt!KeExpandKernelStackAndCalloutEx+0xda
fffff880`02ffd680 fffff880`014c80eb : fffff980`0b0968d0 00000000`00000000 fffffa80`055191a0 fffffa80`055191a0 : tcpip!FlReceiveNetBufferListChain+0xb2
fffff880`02ffd6f0 fffff880`01491fc6 : fffff880`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ndis!ndisMIndicateNetBufferListsToOpen+0xdb
fffff880`02ffd760 fffff880`0140bef1 : fffffa80`055191a0 00000000`00000002 00000000`00000001 fffff800`02f1524c : ndis!ndisMDispatchReceiveNetBufferLists+0x1d6
fffff880`02ffdbe0 fffff880`06e9fd5a : fffffa80`055191a0 00000000`00000001 fffffa80`0666011d 00000000`000000bc : ndis!NdisMIndicateReceiveNetBufferLists+0xc1
fffff880`02ffdc30 fffffa80`055191a0 : 00000000`00000001 fffffa80`0666011d 00000000`000000bc fffffa80`00000001 : ax88772+0x4d5a
fffff880`02ffdc38 00000000`00000001 : fffffa80`0666011d 00000000`000000bc fffffa80`00000001 00000000`00000000 : 0xfffffa80`055191a0
fffff880`02ffdc40 fffffa80`0666011d : 00000000`000000bc fffffa80`00000001 00000000`00000000 fffff880`02fd9f40 : 0x1
fffff880`02ffdc48 00000000`000000bc : fffffa80`00000001 00000000`00000000 fffff880`02fd9f40 00000000`00000022 : 0xfffffa80`0666011d
fffff880`02ffdc50 fffffa80`00000001 : 00000000`00000000 fffff880`02fd9f40 00000000`00000022 00000000`00000000 : 0xbc
fffff880`02ffdc58 00000000`00000000 : fffff880`02fd9f40 00000000`00000022 00000000`00000000 00000000`81edab00 : 0xfffffa80`00000001


fffff880`04aa7de6 89878c000000    mov     dword ptr [rdi+8Ch],eax


SYMBOL_NAME:  tunnel!TunnelNlReturnNetBufferLists+6e

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  tunnel.sys


FAILURE_BUCKET_ID:  X64_0xD1_tunnel!TunnelNlReturnNetBufferLists+6e

BUCKET_ID:  X64_0xD1_tunnel!TunnelNlReturnNetBufferLists+6e

Followup: MachineOwner
My System SpecsSystem Spec
26 Jul 2010   #3

Windows 7 Home Premium 64bit


sfc /scannow didn't find anything to fix. It was a clean install(formatted HD) when it was reinstalled couple days ago. From the BSV result, I am suspecting it's the USB to Ethernet adapter driver.

Appreciate the help, but going through stop-0x124 troubleshooting for a new machine would be my last resort. I'll try to find new driver for the adapter and that didn't fix it, I'll bring it back to the store for a replacement.

BTW, is there tutorial thread or document on doing the BSV Analysis myself?

My System SpecsSystem Spec


 Crash on new machine

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