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Windows 7: Windows reboot due to VSS shutdown?

26 Jul 2010   #1

Windows 7 x64 Home Premium
Windows reboot due to VSS shutdown?

System: Windows 7 x64 Home Premium all patches up to date

I am getting involuntary reboots on my Windows 7 system. When I check the event viewer the only thing I can tie it to is the shutdown of the VSS service (as this happens before the reboot).

This is what the log says:

The VSS service is shutting down due to idle timeout.
Event ID = 8224

This is the data shown in the Details Tab:

0000: 2D 20 43 6F 64 65 3A 20 - Code:
0008: 20 43 4F 52 53 56 43 43 CORSVCC
0010: 30 30 30 30 30 37 37 33 00000773
0018: 2D 20 43 61 6C 6C 3A 20 - Call:
0020: 20 43 4F 52 53 56 43 43 CORSVCC
0028: 30 30 30 30 30 37 35 35 00000755
0030: 2D 20 50 49 44 3A 20 20 - PID:
0038: 30 30 30 30 34 38 31 36 00004816
0040: 2D 20 54 49 44 3A 20 20 - TID:
0048: 30 30 30 30 33 37 31 32 00003712
0050: 2D 20 43 4D 44 3A 20 20 - CMD:
0058: 43 3A 5C 57 69 6E 64 6F C:\Windo
0060: 77 73 5C 73 79 73 74 65 ws\syste
0068: 6D 33 32 5C 76 73 73 76 m32\vssv
0070: 63 2E 65 78 65 20 20 20 c.exe
0078: 2D 20 55 73 65 72 3A 20 - User:
0080: 4E 61 6D 65 3A 20 4E 54 Name: NT
0088: 20 41 55 54 48 4F 52 49 AUTHORI
0090: 54 59 5C 53 59 53 54 45 TY\SYSTE
0098: 4D 2C 20 53 49 44 3A 53 M, SID:S
00a0: 2D 31 2D 35 2D 31 38 20 -1-5-18

Does anyone have any idea what I can do to fix this?



My System SpecsSystem Spec
26 Jul 2010   #2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86

1) Event id 8224 about the VSS service shutting down is a normal condition, its not connected to your rebooting problem.

2) You didnt mention any bluescreens so I presume you are not getting any. Look more carefully in the event viewer for errors related to unexpected shutdowns.

3) As a prelim measure, check your machine temps with an app like Speedfan, when the processor gets overheated the machine shuts down to prevent damage to it.
My System SpecsSystem Spec
26 Jul 2010   #3

Windows 7 x64 Home Premium

You presumed right, Bill2, it's not a BSOD issue but a reboot one. I can't find anything else in the logs other than the VSS stuff. I was getting BSODs briefly after installing Mozy but I've rolled that back now and the BSODs have stopped.

As for overheating, I don't think it's that as this machine is very lightly loaded - only really used for email/web with the occasional video. The CPU rarely goes above 10% and it's been running happily for 9 months until this last week.
My System SpecsSystem Spec

26 Jul 2010   #4

MS Windows 7 Ultimate SP1 64-bit

posting all over the place aren't you.

Follow the advice you received.

download, install and run SpeedFan or CoreTemp.

CoreTemp is a simpler program which primarily reports temperatures and speedfan offers more potential.

I have, and do, use both.

Core Temp monitors CPU temperatures

SpeedFan SpeedFan - Access temperature sensor in your computer
monitors voltages, fan speeds and temperatures, shows hard disk temperatures, shows cpu temperatures, supports SCSI, can change fan speeds
My System SpecsSystem Spec
26 Jul 2010   #5

Windows 7 x64 Home Premium

Sorry, I am a newbie (just signed up today). I posted in the forum where I saw a similar thread but then realised that maybe the Crashes section was more appropriate so X-posted it there (there are no more than 2 I promise!).

In fact, I've gone back to Event Viewer and I think the first time I must have selected the wrong view because I did not see much but this time I've drilled into Admin events in Custom Views and I can see a cascade of errors across various faulting apps (some of which indicate a system restart) before it finally gave up the ghost.
What happened before this cascade began was the following:

"The device, \Device\Ide\iaStor0, did not respond within the timeout period."

Everything started to die after that, but it took a while (I was away from the computer at the time).

The same thing happened 3 days ago - I woke up and my machine said 'No Operating System' found (I guess I should've mentioned that case earlier as it's quite a big deal). It's never done that before. I then powercycled and things got back to normal. I've just got back to the logs for that error and again, the one thing I see is:

"The device, \Device\Ide\iaStor0, did not respond within the timeout period."

At the risk of asking the obvious - are we looking at a hardware error here? I'm on a Sony VAIO laptop.
My System SpecsSystem Spec
26 Jul 2010   #6

Windows 7 x64 Home Premium

Have also run Core Temp - settings for both CPUs after an hour or so are:

Low = 41; High = 49;

VID hovers around 1.0

Load is around 10%
My System SpecsSystem Spec
24 Sep 2011   #7

Windows 7 Ultimate 64bit

this post never got resolved so I decided to reply here as I now too have the same issue.

My Windows 7 ultimate 64bit keeps BSOD. It is a fresh install on an OCZ Vertex 3 SSD. Now the problem is it has never happened so far while I was at the PC so I never get to see the actual BSOD message, in the event viewer the last thing I see in the list before the BSOD happened is:

The VSS service is shutting down due to idle timeout.
Event ID = 8224

So yeah, very confusing. CPU monitors fine it is an i7 with a dual fan closed circuit water cooling setup... The highest temperature it has ever reached is 50 degrees Celsius.
My System SpecsSystem Spec

 Windows reboot due to VSS shutdown?

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