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Windows 7: Online Order

15 Apr 2011   #1
seekermeister

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 
Online Order

I ordered a boxset of a particular series here:

Power DVD Classics - All your favorite TV series - www.powerdvdclassics.com

I will admit that I kind of felt that this website was shady, maybe that is the reason that I delayed ordering for a very long time, but I finally gave in to impulse, because I really want this series in my collection.

After ordering, I first received a notice that the charge on my CC was approved, and then some hours later that it wasn't. I didn't notice that the order numbers were slightly different. The last digit on one being a 0, and the second being a 1. I only noticed that the shipping address given was to the wrong state, and that a hidden $15 charge was included. I checked my account to see if the charge went through, and it does indicate that it is pending.

I sent a message to the seller to edit the shipping address, and to complain about the extra charge, saying that I would not pay it, and to cancel the order, if that was a problem. I received a response this morning, in which I was told that the shipping address would be taken care of, but there was no mention of the extra charge issue, but I thought to let it ride, because the amount debited on my account was $5 less than I had authorized. No shipping address was on either.

When I just checked my email, there were two more notices on this transaction, almost like the first two, first saying it was successful and then not. Again I checked my account, and the same pending charge remains as before.

This vender uses an independent tracking service, and when I checked with it, the first order number was shown as successful for the amount that I authorized, and the second was unsuccessful for the $15 that I didn't authorize. The tracking still indicated the wrong state in the shipping address.

At this point, I'm totally confused as to whether this order went through or not. I should probably cancel the order altogether, but I still want the series, and this is the only place that I have found it offered. I would like to call them, but they give no telephone number, and email is the only option. Usually I prefer email, but I feel that I really need to speak to them.

There is really no good reason for me to post this thread, except that I needed to express the vexation that I'm feeling, and possibly receive a response that helps to decrease it.
My System SpecsSystem Spec
15 Apr 2011   #2
MrNeeds

Windows 7 Ultimate x64 SP1
 
 

Hi seekermeister, don't worry about it, it does sound a bit shady, but nothing an email won't fix, just email them back asking for a telephone number or confirmation that the order was received and is processing to the correct address, just express your concerns and they will get back to you, it does mention on the FAQ that orders take 7-14 days to process so just bide your time and contact them with your worries.
My System SpecsSystem Spec
15 Apr 2011   #3
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

I would cancel the order and call CC company to make sure they don't charge you.

If you didn't check them out on the BBB website shame, shame.

BBB has no listing of them.

Mike

Very bad security risk.
http://www.powerdvdclassics.com/faq.php
Quote:
During checkout, you ask for my CVV number; what is that?


The CVV number is the three digit code that is printed on your signature strip following your credit card number. We ask for it as a security feature. It helps us ensure that the person placing an order is the actual credit card holder.
My System SpecsSystem Spec
.

15 Apr 2011   #4
Swifty

Windows 7 x64 Professional
 
 

Was this payment through pay pal?
My System SpecsSystem Spec
15 Apr 2011   #5
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

They don't take Paypal.
My System SpecsSystem Spec
15 Apr 2011   #6
seekermeister

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

Quote   Quote: Originally Posted by Hopalong X View Post
I would cancel the order and call CC company to make sure they don't charge you.

If you didn't check them out on the BBB website shame, shame.

Mike
Actually, it isn't exactly a credit card, it is a debit card, and I did call my bank, and was advised to wait to see what the outcome was, and to file a complaint with them, if there it didn't go right.

I doubt that checking them on the BBB would have worked, because during the time that I pondered over this, I found multiple website names with this offer, but it was obvious that from the website layout being identical that all were the same. The change in names may have been to derail the BBB checks.

My initial hunch about the shady nature of the website was more about the legitimacy of the offer, not about whether they would try to rip off their customers.

EDIT: No, they don't take PayPal, I wish that they did, but only credit cards.

EDIT 2: Why do you say that the policy in their FAQ is a bad security risk?
My System SpecsSystem Spec
15 Apr 2011   #7
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

I hope they are legit and you get your DVD's.

Looks shady but I hope not.

Mike
My System SpecsSystem Spec
15 Apr 2011   #8
Swifty

Windows 7 x64 Professional
 
 

Yea I would refuse to do any payments with a seller who did not do transactions through paypal or deal with websites that don't offer it as an option at least, it sounds sketchy, I hope that you get your money back.
My System SpecsSystem Spec
15 Apr 2011   #9
seekermeister

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

My bank has assured me that if the transaction goes south, that they will handle the complaint and return my payment.
My System SpecsSystem Spec
15 Apr 2011   #10
Sardonicus

Windows 7 Home Premium 64 bit
 
 

I usually steer clear of sites that don't give more info about themselves.
I hope it goes well for you .
My System SpecsSystem Spec
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