Today, a coworker goes out and buys a new laptop for her daughter for the holidays. She asks me my opinion on this particular HP laptop which is positive, especially for the price. We've had an HP laptop for a couple of years at home and it's just fine.
So, she gets the laptop at lunch and decided to take it out of the box and set it up in her office. She manages to input a password, but was apparently not aware of where her fingers were or what they typed and after making a couple of changes for her daughter, is uninstalling McAfee and installing ESET instead and has to reboot. Yep, sure enough, she cannot log in.
She calls me over and says, this stupid laptop won't let me in. She says she apparently doesn't know her password and blames it on HP and Microsoft....saying it's their fault and dumb on their behalf to not immediately encourage the creation of a password recovery disk or just allowing her to reset her password from the login screen (unsure where the security would be if it were that simple).
So, I managed to get her password blanked out for her and she is happily on her way again with the new laptop. It's nice getting a break from real tasks at work for a few minutes.