Sony does not care about their customers

whs · 15 Dec 2011

Unless you've had the laptop for way too long from purchase

It is still under warranty.

The Howling Wolves · 15 Dec 2011

whs said:

Unless you've had the laptop for way too long from purchase

It is still under warranty.

WHS,
Like I said previously.....Go higher up the food change...
Contact corp. office and speak with head of marketing or person in charge of customer service. I have been there and done that. Don't stop until you get the results you want.

Make sure you have dates and name of persons you previously talked with.
You must let them know that you are not going to go away until they take care of you.
THW

metalmania31 · 15 Dec 2011

Maguscreed said:

metalmania31 said:

I still fail to see how Sony has any culpability in it not being able to run a linux live cd. It functions within it's design specs and is designed to run windows based software. Sony has no obligation to make sure it runs non windows based software.
As for not exchanging it that seems like BS. Unless you've had the laptop for way too long from purchase.

From what I'm understanding it will run no boot device that isn't windows.
I actually chased this down a little bit.
This machine is useless, even as a tech I wouldn't want to have to work on it because it lacks the basic hardware code support to use general utilities. Forget about any partitioning suite like acronis too.

No if this was done for a reason I can't think of it. They actually strayed here to I doubt it saved them any money in production or anything. The foundation is already in use on all their other systems.

On the Sony products, I've noticed Sony going down hill for years. I stopped buying Sony products long ago. There are much higher quality products for less or equal in price.

This is bad mojo. I certainly hope it's not something manufacturers are tinkering around with. It will make third party support very difficult and nearly impossible in many situations.

This goes beyond a minor inconvenience it basically means the system can only ever be serviced by sony with their software for it, and they're just going to give you what WHS got.

This is really something no one should have been expected to ask about either. I can't ever recall needing to ask 'will this run a live cd' because this is MAC behavior. Not PC behavior.

That I could understand for sure. But then that's just a bad product and the op should try to get a refund and get a different product. Worse comes to worse sell it as is since it's still fairly new and use the funds to buy what you need. I'm sure you could recoup at least most of the cost.

Anak · 15 Dec 2011

whs said:

It is not a question of the installed Windows. When you load the live CD, Windows is not even in the loop. They have a very particular cursor interface on this particular system that is only recognized by their Win7 driver - that's the problem.

Maybe this is not possible because I have not seen anyone suggest it yet.

Do you think if you used an external mouse with the drivers on the Live CD, that might work?

Found this
https://help.ubuntu.com/community/La...eries/Maverick

whs · 15 Dec 2011

I composed this letter to the CEO of Sony which I plan to send tomorrow. Any suggestions to improve it??

PS: On my letterhead it is much better structured. LOL

Sir Howard Stringer
Sony Corporation of America
550 Madison Avenue
New York, NY 10022

Dear Sir,

I have a serious problem with a Sony Vaio and your organization is unable to respond to my situation.
I purchased this Vaio less than one year ago (purchase order attached). I had problems with this PC from the very beginning and your in-house service fixed it twice.

I had to leave for Europe from where I came back early November this year. I then wanted to use the PC and I discovered that it could not handle live CDs – probably the only PC in the world that cannot do that. I bought the Vaio to teach advanced computer classes where I frequently use live CDs. So, that function is essential.

After many hours on the phone, your service center agreed to look at it. I sent it to your service center in Laredo. They came back telling me that the PC was not designed to run live CDs – although live CDs would run on other Sony models. They referred me to your customer care department for follow-up.

At the customer care center I asked to exchange this model for another model. The woman there absolutely refused to entertain that option. I then asked to speak to a higher level manager, but she responded that she was the highest level I could talk to.

As it stands, I am stuck with an $1100 system with which I cannot do my job. I would appreciate if you could assign someone that can help to resolve this issue.

Sincerely Yours,

Anak · 15 Dec 2011

Looks good to me, you might want to consider sending it registered with a receipt.

whs · 15 Dec 2011

Anak said:

Looks good to me, you might want to consider sending it registered with a receipt.

Good idea

The Howling Wolves · 15 Dec 2011

Anak said:

Looks good to me, you might want to consider sending it registered with a receipt.

WHS,
I totally agree with Anak in sending it registered with a receipt...
The letter is good for an opener.
May have suggested how you, as a teacher, are frustrated and disappointed you are with their product. IMHO
THW

Anak · 15 Dec 2011

whs said:

Anak said:

Looks good to me, you might want to consider sending it registered with a receipt.

Good idea

Thank you!

I should of mentioned this before, I only thought of it because I am in a repair situation with HP about one of their Printers going South on us.

If you obtained an incident or case number when you dealt with Customer Service include that along with a way to be contacted.
A return address, maybe your home phone should suffice.
It is a shame you do not know the "woman's" name and her location I would included that also, unless you do.

Solarstarshines · 15 Dec 2011

Also you mentioned it is under warrenty that alone should get you started cause you payed for the support they are obligated

Make copies of all your documents even the recipts in case they try to say they never received them

Take photo copies of the product before hand in case they ask you to send it in that way they can't say you did something to the product thus making it unrepairable or switchable