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Windows 7: Sony does not care about their customers

15 Dec 2011   #1
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 
Sony does not care about their customers

Before you buy a Sony product, you may want to read my story.

I bought an $1100 Vaio laptop from them. At first there were problems with it and they sent a tachnician to the house to exchange the motherboard. That was good service.

But the first time I wanted to run a live CD (which runs under Linux), there was no way to operate that program because the cursor was frozen. I tried a few other live CDs with the same result.

Hours of calling Sony and they finally agreed to look at it in their service center in Laredo, Tx. They sent me a prepaid box and I sent it in. I included 2 live CDs for testing - the Macrium recovery CD and the Partition Wizard bootable CD.

Today I get a call from one of their technicians telling me that this model (VPCF1390X) was not designed to run Linux and that the system runs as specified. He did, however, try my CDs on other Sony models where they worked. Of course nobody told me that before I dished out the $1100.

Then I called their customer care center asking to exchange the bit. They gave me a flat NO and told me that they could do nothing for me. I asked to escalate the problem but the person on the line insisted that she was the highest escalation level.

Now I am stuck with a $1100 piece of junk.
My System SpecsSystem Spec
15 Dec 2011   #2
richnrockville

Windows 7 Pro x64 SP1
 
 

WHS, Reading the specifications for the VPCF1390X of course does not talk about other operating systems except windows 7.

Looks like you have a good windows 7 machine.

I don't remember many of the OEM's outside of Dell offering any of their computers where they offer Linux or other operating systems.

I think your too hard on Sony when you should have talked to them before you bought it.

I recommend you give it to one of your family as they probably won't want to install linux.

Rich
My System SpecsSystem Spec
15 Dec 2011   #3
bug67

Windows 7 X64 Professional
 
 

Quote   Quote: Originally Posted by whs View Post
Of course nobody told me that before I dished out the $1100.
Did you think to ask? Honestly, I do feel your pain but, I can't see how this is Sony's fault.

On a side, Sony hasn't been very Linux friendly in the past.
My System SpecsSystem Spec
.

15 Dec 2011   #4
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

Quote   Quote: Originally Posted by whs View Post
Today I get a call from one of their technicians telling me that this model (VPCF1390X) was not designed to run Linux and that the system runs as specified. He did, however, try my CDs on other Sony models where they worked. Of course nobody told me that before I dished out the $1100.
If they don't work on Sony that really suxs...but then why the above result I highlighted in red?

It does not make sense to me but what do I know.
My System SpecsSystem Spec
15 Dec 2011   #5
Solarstarshines

Windows 10 Home Premium 64bit sp1
 
 

WHS can they atleast give you a OEM copy and you can reformat and try for yourself ?

Seriously it is a computer just like all the others why wouldn't it run Multiple OS it has the same parts as any other machine that will do Multiples

I'm thinking they didn't want to bother with you cause that is flat out nonsense

When a customer is not happy with a product and it is brought to attention in a short amount of time is nonsense /They are supposed to refund you and Exchange for something that fits your needs

I would go as far as to write a letter and Explain to them there product didn't give detail features that they should not everyone know's this information they told you

To me it is BS honestly ,I would call back and Imediatly talk to a manager and get names numbers and start writting Sony directly to someone that is much Higher then Tech support level
My System SpecsSystem Spec
15 Dec 2011   #6
Solarstarshines

Windows 10 Home Premium 64bit sp1
 
 

Quote   Quote: Originally Posted by bug67 View Post
Quote   Quote: Originally Posted by whs View Post
Of course nobody told me that before I dished out the $1100.
Did you think to ask? Honestly, I do feel your pain but, I can't see how this is Sony's fault.

On a side, Sony hasn't been very Linux friendly in the past.

Why should he have to ask they should list everything and I DO MEAN EVERYTHING it will it won't do they just Joshed him out of 1100 bucks because there sony and they can give a rats turd about customer service cause there that big

I worked in customer service for 12 years the customer is always right it was just some lazy worker that didnt want to follow the process of fixing his situation
My System SpecsSystem Spec
15 Dec 2011   #7
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

+1 Solarstar

You aren't installing an OS. Just running a CD.

Sounds like a CD player/driver problem possibly. It won't recognize the Linux.
OP's have problems all the time of not recognizing CD brands or DVD's etc. Bluray players with no Bluray. Just a thought.
My System SpecsSystem Spec
15 Dec 2011   #8
BrightBlessings

Win7 Pro-64 Bit
 
 

Caveat Emptor
My System SpecsSystem Spec
15 Dec 2011   #9
Petey7

Windows 7 Professional SP1 64-bit
 
 

Is it Sony's fault that you bought a computer that cannot run Linux? No.

Is it their fault that you are upset? Yes.

Should they allow you to make an exchange? Yes.

Would I, after reading your review, buy a Sony? No. I probably would not anyways, but after reading this, definitely no.
My System SpecsSystem Spec
15 Dec 2011   #10
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Quote   Quote: Originally Posted by richnrockville View Post
WHS, Reading the specifications for the VPCF1390X of course does not talk about other operating systems except windows 7.

Looks like you have a good windows 7 machine.

I don't remember many of the OEM's outside of Dell offering any of their computers where they offer Linux or other operating systems.

I think your too hard on Sony when you should have talked to them before you bought it.

I recommend you give it to one of your family as they probably won't want to install linux.

Rich
I am not trying to install Linux. I am just trying to run live CDs - e.g. the Macrium image recovery CD or the Partition Wizard bootable CD. Else I cannot recover from an image or do certain things on the disk. I am trying the WAIK version now, but have problems with the Macrium site. Can't win.
My System SpecsSystem Spec
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