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Windows 7: An Email from Microsoft

16 Aug 2009   #1
Zidane24

Windows 7 Home Premium x64 - Mac OS X 10.6.4 x64
 
 
An Email from Microsoft

SF

To tell you I was very surprised when I got an email response from Microsoft. The original email from me was concerning what I considered a bug in Office 2010 Click-2-Run. Check it out:

Me: Bug 2726, Application (Office 2010) is very slow at doing anything for the first time

The response:
Hi,
My name is Kirsten and I will be working with you on bug 2726. Can you please tell me if you are running office 2010 C2R or Office 2010 locally? To distinguish between the two, please go to applications and tell me if you have Microsoft Office or Microsoft Office Virtual in the list of programs.
If you are running Office C2R, the performance issues have already been resolved in a later build.
Thanks,
Kirsten Fisher
Word/OneNote Beta

Needless to say I was very surprised that I got a personal email back and seen that my bug has already been fixed Thought I would share it with the forums
My System SpecsSystem Spec
16 Aug 2009   #2
Bare Foot Kid
Microsoft MVP

W 7 64-bit Ultimate
 
 

That's pretty cool, but it's in their best interest to interact with users whenever they can.
My System SpecsSystem Spec
16 Aug 2009   #3
zigzag3143

Win 8 Release candidate 8400
 
 

Zid

Only 2200 bugs must almost be on a par with win 7 <g>

Ken
My System SpecsSystem Spec
.

16 Aug 2009   #4
Zidane24

Windows 7 Home Premium x64 - Mac OS X 10.6.4 x64
 
 

Quote   Quote: Originally Posted by Bare Foot Kid View Post
That's pretty cool, but it's in their best interest to interact with users whenever they can.
I have emailed Microsoft on numerous occasions and this was the first email/bug they actually responded too...was quite a shock
My System SpecsSystem Spec
16 Aug 2009   #5
LFB

Windows7 Enterprise SP1 x64 (Technet)
 
 

Microsoft changed since the Windows 7 and office 2010 project came up...

It's new crew doing a great job...
My System SpecsSystem Spec
16 Aug 2009   #6
Bare Foot Kid
Microsoft MVP

W 7 64-bit Ultimate
 
 

Quote   Quote: Originally Posted by Zidane24 View Post
I have emailed Microsoft on numerous occasions and this was the first email/bug they actually responded too...was quite a shock
It seems it was the 'other' bug they were interested in, eh; maybe that's the trick, finding a bug they don't already know about.
My System SpecsSystem Spec
16 Aug 2009   #7
masterB

Windows 7 Professional x64
 
 

Good job MS!
My System SpecsSystem Spec
16 Aug 2009   #8
Barman58

Windows 10 Pro x64 x2 Windows 10 Enterprise x64, Ubuntu
 
 

I've had answers from Microsoft for each bug report I've entered through connect on Office 2010. I think you'll find that they will at least acknowledge all reports on a limited technical preview, where they will not always acknowledge general reports
My System SpecsSystem Spec
16 Aug 2009   #9
DJG

 

2000 software code bugs in the list
2000 software code bugs
Just check one out and fix it, then shout
1999 software code bugs in the list ...
My System SpecsSystem Spec
17 Aug 2009   #10
Kari

Microsoft Community Contributor Award Recipient

 

Quote   Quote: Originally Posted by LFB View Post
Microsoft changed since the Windows 7 and office 2010 project came up...

It's new crew doing a great job...
I think you are right, it seems they have changed their approach in many ways that makes it easier for end-users to really get answers.

I remember back in the 90's when you finally could find somebody in M$ to answer your questions it never left you satisfied, with an answer. If you told them about your Windows crashing every time you did this or that, the default answer was always the same. "This is not a bug. It is a feature. Nice you called, have a good day."

Zidane, I hope you keep us posted. Would like to know how this issue goes forward.

Kari
My System SpecsSystem Spec
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