Why I wont be buying samsung products anymore!

seavixen32 · 09 May 2012

In some respects, it's just as well things are not made to last as there's enough people out of work as it is.

And in real terms, consumer electrical goods have never been so cheap.

To give you an example: in the UK in 1954 a 17" black and white TV set cost £100 while the average wage was approaching £10 per week, so it took 10 weeks wages to buy it. Today, a decent 40" LED HD TV can be had for £600 while the average weekly wage is rapidly approaching that figure, so a far better TV set can be had for one week's wage.

In fact, for most consumer goods now, it's cheaper to replace rather than repair. Not good for the environment I'll grant you, but far better for the labour market.

smarteyeball · 10 May 2012

Frank1 said:

Regardless of what brand you buy, a lemon will occasionally pop up.

Or a series.

The plasma series my Samsung 58" came from is notorious for quality issues (that only became apparent months after buying the thing). Samsungs 'resolution process' also left a hell of a lot to be desired.

Personally I wouldn't buy another Samsung TV, but I wouldn't rule out the entire brand.

A Guy · 10 May 2012

I'm a TV Tech. I fix TVs every day for 22 years. Any and all brands can have issues. It's usually in line with how many they sell.

The Sony Optical Blocks, yes, they had issues. I changed my own just before the extended period expired. They had several class action lawsuits with resulted in extensions. Out of those, they usually will cover for a diagnostic. If it is the OB, they have usually either covered the part, or offered a deal on a new TV.

A Guy

Tarka Dal · 10 May 2012

White goods I buy Bosch.
Fridge
freezer
cooker
washer
dishwasher
Tumble dryer
Iron
all 6 years old and over
Only one replacement Door on Tumble dryer. Thats what I call reliability.
BTW No insurance either.....

Trucidation · 11 May 2012

I remember when things lasted forever. I think my mom's blender (some continental brand, German I think), which is as old as I am, still works. Mine, all of 3 years old, is acting up already >__>

Personally, I kinda like Samsung, but that's just probably because I don't have any problems with their monitor I just got. If something goes wrong though it's not likely to cause a brand change (unless there's an equivalent model of another brand with glowing reviews); I don't have brand likes/dislikes unless they're a really creepy company.

Like Sony.

mach04 · 11 May 2012

I think the problem with the electronic consumers products such as pc, tv, blue ray player etc. are not related to a certain specific brand, but rather the competition there are between these consumer electronics companies trying to deliver up-to-date products, trying to be a head in front of other producers. They are usually relying on other third party companies to provide them with the parts they need to assemble the final product. I have had company laptops, maybe some of the most expensive ones from Dell, Fujitsu Siemens, and several other brands for home, but they all needed to get repaired, or had poor performance. One thing is very important about these types of products is to be able to receive a good support when you need it. Thats why I choose those companies I beleive I can receive a good support when there comes a problem.

xarden · 11 May 2012

Until recently, been in a "temp" job at a Samsung repair centre.

No repairing involved.

If wifi wasnt connecting, we dont press the 'turn radio on' button, we replace the module.
If sound was too quiet, we dont turn the volume up, we replace the module.
If funky things happen with OS, we dont diagnose, we replace the HDD, reimage. Backup is customers responsibility beforehand.
If slow to boot up, we dont optimize, we replace the HDD, reimage. Backup is customers responsibility beforehand.
If OS is other than Windows, we send the unit back. Not our problem.

Not even allowed to created a new image with updates and new drivers.

What a muppet show. Needless to say, it wasnt the kind of job I was comfortable doing anymore.

So I dont blame the OP for having a bad experience.