Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: SCAM? Phone call from "Microsoft Windows Repair Support, Albany"

27 Sep 2013   #11

Windows 8 64bit Professional

Lol. This made me laugh horrendously hard. Some people never cease to amaze me.
My System SpecsSystem Spec
27 Sep 2013   #12


I have been getting phonecalls at least 3 times a week lately, saying my PC is infected (last night being the latest) always seems to be about 6.15pm, I just tell them to F**k off, and hang up. (and yes ALWAYS Indians).
My System SpecsSystem Spec
30 Sep 2013   #13

Windows 7 Ultimate 32bit

I understand where you're coming from. I have received a call like that, too. The caller claimed he was from Microsoft Tech support and that their system detected a virus in computer. Lol! I may not be savvy with computers but I know for sure that computers do not send out alerts or anything on their own. I called the bluff and hung up.

Besides, I don't have a Windows computer. What I got is a Mac.
My System SpecsSystem Spec

30 Sep 2013   #14

Windows 7 Ultimate 32bit

I'm wondering. Did the caller use a phone number with 416 area code? The call I got came from that phone number. And I'm sure it was a scammer because I Googled the number and 416-915-3536 - Austin and James Dawson, Toronto, ON - page 1/2 came up along with several complaints from other people, associating the number to this fake Microsoft calls.
My System SpecsSystem Spec
30 Sep 2013   #15

Win 7 Ult SP1/Win 10 Pro (all x64)

Microsoft never call you unless you have ask them to through a help and support case. These scams have been around for quite a while and the number you see on call display usually has little to do with the actual number they are calling from ....probably somewhere in Asia.

I just ask them, "why would you want to repair an FBI computer?" They immediately hang up and don't call back for months, if ever.
My System SpecsSystem Spec
30 Sep 2013   #16

Windows 7 Pro 64bit

No restore points for some reason. No image files... etc. This is the same problem described by others and resolved by using Dzomlija "Startup Repair Infinite Loop Recovery". I followed this procedure and my problem is now solved. Many kudos to Dzomlija!!!

In the meantime, I see that many others have been approached by scammers similar to my report. It just so happened that they stumbled upon a struggling non-pro that really thought Microsoft would respond to their own report gathering of my issue. What a set-up! Now that I have read some of these other complaints, I don't feel so bad about being hood-winked up to a point. I don't think I would have given them a second thought if it weren't for the Microsoft dialog box in the midst of my issue telling me that Windows Repair could not fix my problem and asked if I wanted to report this fact to Microsoft. They should make it clear that no response will be forthcoming.
My System SpecsSystem Spec
30 Sep 2013   #17
Microsoft MVP


MS will only interact in that case with possible Problem solutions sent back to you which may or may not be queued under the Action Center in System Tray. For this reason it will prompt you occasionally to Check for Solutions, so it is worth it to send reports since they will sometimes generate solutions including links to drivers and patches.

Glad you got the actual problem sorted. If you want to go over your install thoroughly or just save them if needed later here are Troubleshooting Steps for Windows 7.
My System SpecsSystem Spec

Thread Tools

Similar help and support threads
Thread Forum
Is Microsoft "accountprotection" Team real or is it a scam?
Received the following: Microsoft account Unusual sign-in activity We detected something unusual about a recent sign-in to the Microsoft account ml***** To help keep you safe, we required an extra security challenge. Sign-in details: ...
System Security
Win7 notebook hit by "Microsoft Support" scam/Rootkit...
Hi All A friend was caught by a "Microsoft Support" scam yesterday, they downloaded GoToAssist 3.1X on her HP Elitebook running Win7 Pro 64Bit on a Crucial MX300 SSD. I rebooted into Safe Mode and deleted the GoToAssist, but when I rebooted into Windows the "Microsoft Alert" and chat window...
System Security
Latest phone call from "Microsoft Security"
Had yet another call purporting to come from MS "Vindows" security department. Led him (Martin?) on a bit and eventually told him that I didn't have a computer. He then got very abusive and called me a liar. He was almost threatening. Doesn't cut any ice with me but I help a number of oldies with...
General Discussion
New Threat with the scam "I'm from Microsoft Technical Dept etc"
I have been getting 3 or 4 telephone messages every day on this scam and usually just put the phone down. This morning I had a call from "Lisa" with the usual jargon so put the phone down. Two minutes later "Lisa" phoned again and said very fiercly that if I put down the phone on her again she...
System Security
Phone call PC SCAM
I received an interesting call today, Saturday approx 7pm, about possible infections in my pc. A person (with an Indian accent) called me by phone and said he worked for "eprotectionz" and that he believed my pc was contaminated by viruses. He asked me to do a cntrl R and look to error...
System Security

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 22:17.
Twitter Facebook Google+