I recently upgraded my smartphone and wanted sevenfourms app. Upon downloading the app, I started reading some of the reviews and came across this one…
Help desk tier 3 buddy in your pocket. I am in help desk and these forums help me troubleshoot day to day issues when I get stuck trying to resolve an issue but can't think of anything. I can just simply reach in my pocket and take out my seven forums/eight forums apps and its like having a help desk tier 3 buddy in your pockets who comes for your rescue when a help desk professional like myself needs help.
) Reviewer - A Google User
Now there’s no doubt sevenforums and others like it provide a wealth of information and expertise, and that these forums can be of more help than most tech supports themselves. And while the admin staff here, as well as users do a great job of making sure the info relative and correct, not all forums are as diligent and you can often see some questionable posts, fixes, or suggestions.
This can be the negative of relying on forums to do your tech support work, and I posted about such an issue here
where Adobe’s tech support sent me to a site that supposedly provided a fix for an issue I had with Adobe CS6 Photoshop.
The problem... the fix Adobe’s tech support person was relying on at that forum wasn’t even applicable to the issue, or version of software I was using. Though it was a registration issue, it was completely a different issue.
So my point? Maybe my expectations are a bit too high, but when I call tech support I expect the person I’m speaking with to be the expert, and not just lean on a forum. Now there's nothing wrong with using a forum if they must, just make darn sure the information is applicable… and correct! Otherwise they're just being lazy, and not really the professional (expert) they're supposed to be.
In short, there’s nothing wrong with using forums as long as they (the expert) know how and when to use them, and that the information is both relevant and correct to the situation at hand.
My two cents.