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Xplornet review
Xplornet the worst internet.Well where do I begin with this review, the title basically says it all but I will go into further detail with this company and hopefully to stop people from around the world from signing onto this company. The company is owned by Barrett Corporation. Xplornet has been around for 8 years and what a terrible 8 years it is for them.
Xplornet offers two different types of Internet to their customers.
- Satellite
- Wireless
and usually people in rural area's get this internet because it is the only service provided in their communities because there is no competition for Xplornet they snatch up unsuspecting customers. But in reality if you are willing to fish up $800 for them to install a satellite and then $40-$50 a month and then they might even lock you into a 3 year contract with them and if you even want to think about throwing their equipment onto your drive way and phone them and tell them that it is on the drive way come get it. You have to pay $300. So I suggest you never think about Satellite it is a terrible technology for Internet.
Wireless on the other hand is a cheaper way to use their service but is probably just as bad, now considering you live in a rural area the tree's are going to be in the way for the tower to even pick up signal so they either put it up on a J arm or they come over with drills and drill it onto the roof and what a nasty site it is having an antenna on your roof it looks like your from NASA.
They are very misleading with their internet speeds they tell you that you are receiving 5mb which costs about 60 bucks a month but in reality they tell you that you can only receive 80 percent of that, but even then they are lying to you because you don't even get that.
Now they have something called the Fair Access Policy (FAP) which gives them the right to completely take your internet speed away for hours if you use too much bandwidth. Now in their ad's they clearly state that you get unlimited bandwidth. Another lie from xplornet.
Customer Service
Now I am pretty sure for the most part every customer service has their downfalls but there is no question about it Xplornet's customer service is so bad you may even laugh on the phone while trying to take them seriously. When you call to report a problem and ask for assistance the first thing they will tell you is "Well I have checked your signal and it is fine" and they will do everything avoid blaming themselves for the problems, and I am sure some of the customer agents feel bad for their customers. And even sometimes they will tell you that you are restricted to gain access to your own account information because you could be posing as the customer(you). And after you make the first call your internet speed will increase for several hours then it will head straight back down to rock bottom.
Now I have looked around and there are so many complaints even from 2008, it seems like that is when the most complaints started coming in because they had started to downgrade their service that year. And many calls have been made to the company but nothing has been done.
And if any one has heard of Hughesnet, xplornet can be considered a brother company to them. But they had been sued for poor service just last year, the only reason the law suit was put forward was because of the customers complaints if you want to read more here is a link:
HughesNet Sued For Poor Service - After our users have complained for years... - dslreports.com
Personal experience
I am a victim of this terrible service and I feel like I have run around like a chicken with its head cut off. I had made several threads on different websites because I thought it had been my step sister downloading too much. But simply I was wrong I have decided to do some more research about this company and I had discovered their dirty secrets. I am used to such poor treatment from companies these days. But over the 2 months of actually using their service I am so disappointed beyond disbelief, It was nothing compared to my old internet service provider. I get frustrated when It comes down to the fact I need to do my homework or if I want to leisurely play xbox live or any online game and I can't even do that because the company is throttling me. and it is even worse because I went on speedtest.net and these are my results:
Apparently I am supposed to be getting 2.5mb but that is clearly what I am getting that is about right 60-75 percent of what I should be getting.
Once I move out this summer I am completely ridding of Xplornet from my life and I would advise every one else to do so as well.
I hope this will help many people when deciding which internet to choose, this is not the one to go with you would be better with dial up.