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Windows 7: Today [4]

23 Aug 2010   #1121
noyb

XP MCE .... XP Pro 64 .... W7 U x64
 
 

Might want to be careful ... There's always a chance at a slander response.
Might be better to keep it in official channels.
My System SpecsSystem Spec
23 Aug 2010   #1122
noyb

XP MCE .... XP Pro 64 .... W7 U x64
 
 

My wife deals at Kay's she's telling me that you can return it in 30 days ...
She thinks 30 days ??
After that, If you didn't get the extended warranty .. Your Outa luck.

You'll need to know (and prove) how old it was when you first complained.

She always gets the warranty .. and has never had a problem ..
other than their records .. But she keeps all copies.

If you take more than one in at a time .. They get confused easily...
and it may take several days to get them unconfused.
My System SpecsSystem Spec
23 Aug 2010   #1123
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Quote   Quote: Originally Posted by LADYPINKtomato1 View Post
Sorry I've not been around lately.. way too much going on here..
I'll try to correct this .. during this week.
Dennis you make me laugh .. what can I say... thanks for noticing my absence.
We missed you!!!
My System SpecsSystem Spec
.

23 Aug 2010   #1124
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Quote   Quote: Originally Posted by CarlTR6 View Post
Quote   Quote: Originally Posted by LADYPINKtomato1 View Post
Sorry I've not been around lately.. way too much going on here..
I'll try to correct this .. during this week.
Dennis you make me laugh .. what can I say... thanks for noticing my absence.
We missed you!!!
Carl hello ...Nice to see you today also.. thanks for missing me.. I've missed you all as well.. so little time at night to do anything..days went by .. when I never made it to the pc.
Enjoy your evening.. Today [4]-anilptsilvershoeredroseyb.gif


My System SpecsSystem Spec
23 Aug 2010   #1125
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Quote   Quote: Originally Posted by Barman58 View Post
Quote   Quote: Originally Posted by noyb View Post
Does this mean being a crook and running a scam is ethical ??
Probably, but only if you're a lawyer
Exactly!

Quote   Quote: Originally Posted by noyb View Post
Might want to be careful ... There's always a chance at a slander response.
Might be better to keep it in official channels.
That is a good point and good advice.
My System SpecsSystem Spec
24 Aug 2010   #1126
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Quote   Quote: Originally Posted by LADYPINKtomato1 View Post
Quote   Quote: Originally Posted by CarlTR6 View Post
Quote   Quote: Originally Posted by LADYPINKtomato1 View Post
Sorry I've not been around lately.. way too much going on here..
I'll try to correct this .. during this week.
Dennis you make me laugh .. what can I say... thanks for noticing my absence.
We missed you!!!
Carl hello ...Nice to see you today also.. thanks for missing me.. I've missed you all as well.. so little time at night to do anything..days went by .. when I never made it to the pc.
Enjoy your evening.. Attachment 92890
We noticed you hadn't been brightening up the forums as much. Good to see it is that "real life" thing we hear about every so often. Welcome back M'Lady

A Guy
My System SpecsSystem Spec
24 Aug 2010   #1127
noobvious

Win 7 Ultimate 64-bit SP1 (desktop)
 
 

Quote   Quote: Originally Posted by LADYPINKtomato1 View Post
Quote   Quote: Originally Posted by CarlTR6 View Post
Quote   Quote: Originally Posted by LADYPINKtomato1 View Post
Sorry I've not been around lately.. way too much going on here..
I'll try to correct this .. during this week.
Dennis you make me laugh .. what can I say... thanks for noticing my absence.
We missed you!!!
Carl hello ...Nice to see you today also.. thanks for missing me.. I've missed you all as well.. so little time at night to do anything..days went by .. when I never made it to the pc.
Enjoy your evening.. Attachment 92890
You mean there is life out in the real world?
Nice to see you LPt.Today [4]-happy-127.gif


My System SpecsSystem Spec
24 Aug 2010   #1128
Carl Lawrence

Dual-boot: Windows 7 HP 32-bit SP1 & Windows XP Pro 32-bit SP2.
 
 

Quote   Quote: Originally Posted by Thorsen View Post
Jewerly actually. worst customer service in the world.....

Heres what happened: (Mods if you feel inappropriate, please remove. I am peeved though....)

I purchased a $3000 ring for my wife with a 1/2 karate center diamond. When I proposed to my wife, the same night, she noticed a line in it. We looked and it was a definite crack. We took it in and one person said it was a crack. Another said it was not a crack and nothing would be done about it. We had them cleaned and checked as we were supposed to, but there is no documentation on their system about the cleanings. (Now I find out this) We told them straight off that it was cracked from the get-go. We have been told off on multiple occasions that nothing would be done.

So I brought it in to finally get this resolved after having another Jewelry store confirm that it is a crack. The people at the store would not honor the warranty as there was no documentation. Today I demanded they fix it or they would loose my business and anyone elses that I can influence. The manager didn't care about any of this or call anyone higher up to see what could be done. Nothing.

So Their moto on the flyer is

"Your Total Satisfaction is our #1 Goal"

But its not. Their business is exactly that. Just business. They don't care about their customers one bit. Nor are they worried about satisfying anyone.

So the customer service # is 800-877-8812

We called and they said that in order to have a claim or any hope of getting any resolution to this, we would need print outs of all of the services rendered as proof. The customer is required of this. not the business. So even though these should be in the database, they didn't log any of it and we didn't know to get printouts. So the manager and customer support has blamed us for the inability to get this replaced. No fault on their part.

Really I don't know how any of these people sleep at night except that they obviously have no ethics on this level.
I do not believe what I have just read here. It is the worst customer service I have ever come across so far.

Anyway, I went to job-search people this morning and done some shopping Hastings, before coming home.
My System SpecsSystem Spec
24 Aug 2010   #1129
severedsolo

Windows 7 Ultimate X64 SP1
 
 

Quote   Quote: Originally Posted by Love Windows 7 View Post
I do not believe what I have just read here. It is the worst customer service I have ever come across so far.
That is pretty bad.... I have a quite bad story too though on the subject of Customer Service:

This time last year, I was searching for a new ISP. I ended up going with Virgin Media, because it sounded too good to be true: Unlimited Downloads, Free upgrade to ADSL2+ (most companies charge you extra) Free customer service support for £30pcm including Telephone. Amazing value I thought, so I went and signed up.

What I didn't realise, was that VM were massively over subscribed, and every evening at precisely 7pm speeds would drop to just 512Kbps. Not contention, because I know what contention looks like on my line, it literally jumps speed every minute or so, depending on server load, this was 512Kbps dead, until midnight when it would recover by 512Kbps per half an hour (exactly) until it hit my full speed

Anyway, when I phoned up to explain this issue to them, I got someone who obviously had no idea how the product he was "supporting" worked. I actually had to explain to him how contention works.... Unfortunately, it quickly emerged after several conversations with other tech support staff that this was the general level of knowledge in their team.

They were promising to have it fixed by the end of the week, for no less than 5 weeks... suffice to say it never happened, in fact I think that the issue is still ongoing to this day.

To make matters worse, they sent me a dodgy router that was dropping out every few minutes, and this skyrocketed my SNR. When I asked them to reset it the bloke had absolutely no idea what I was going on about. Again, I ended up educating their "highly trained technical support staff" and then he STILL couldn't do it.

Eventually, I got out of my contract scott free, on the basis of "failure to provide a minimum amount of service" (God Bless them actually putting that into their T+C's) and went with Plusnet who are basically everything that VM is not.

Then my bill came through from VM, for £200, because they had messed up my Phone Bills, charged me for calls to their suposedly "free" support number, and applied the cancellation fee anyway.

Suffice to say, I will not ever be buying anything with a certain Mr. Branson's face attached to it ever again
My System SpecsSystem Spec
24 Aug 2010   #1130
Thorsen

Win7 Home Premium 64x
 
 

Exactly why I posted my story. I was shocked that Kay's kept no paperwork, didn't have our inspections in their system them told me I was responsible for the printouts and that was the only way that I could prove that I was still under warranty. They blamed me for this error.

BBB was my first shot as well, but I have not had a chance to go through that process. I will today. I wish every consumer knew about this, but unfortunately they don't.
My System SpecsSystem Spec
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