STOP 0x7F (UNEXPECTED_KERNEL_MODE_TRAP)

DeanP

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STOP 0x7F and ZoneAlarm

STOP 0x7F (and Zonealarm), what to do...
stop-errors_clip_image001.jpg

STOP 0x7F indicates if the system has ZoneAlarm installed - it is a known cause of BSOD with Windows 7. You may want to try this two options before you start removing ZoneAlarm.

1. Try these 4 Microsoft HotFix...
Microsoft has released 4 Microsoft HotFixes. These 4 Hotfix which I can neither verify or discount. It may work, it may not. (One is required after installing SP1 which is below how to install SP1.)

http://support.microsoft.com/kb/981889

http://support.microsoft.com/kb/981180

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=7507447a-d065-4d43-8b8a-eb5357d19df1 ONLY FOR 32-BIT!


2. Upgrade to SP1 and this HotFix
SP1 provides bug fixes, improvements, new features, enhancements and much more. If you wish to upgrade to SP1, use Windows Update or use Microsoft Download Center if you are installing SP1 on more then one computer

How to Install SP1: Learn how to install Windows 7 Service Pack 1 (SP1)

Then try this HotFix....
http://support.microsoft.com/?kbid=2502285

If those 2 steps still cause BSOD - then it is best to remove ZoneAlarm completely. Then use a different anti-virus/firewall software.
 
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My Computer

Computer Manufacturer/Model Number
Macbook Pro 15" (2011) (Matte Version)
OS
Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
CPU
Intel Core i7 2820QM 2.3GHz (Quad-Core)
Motherboard
N/A
Memory
8GB 1333 MHz PC3-10600 DDR3 SDRAM
Graphics Card(s)
ATI Radeon HD 6750M (1GB, GDDR5)
Sound Card
N/A
Monitor(s) Displays
1 Display
Screen Resolution
1,680 x 1050 (Matte Screen, Anti-Glare)
Hard Drives
750GB SATA (5400 rpm)
WD My Passport Essential 1TB Portable Hard Drive
PSU
N/A
Case
N/A
Cooling
N/A
Keyboard
Apple Wireless Keyboard
Mouse
Apple Wireless Magic Mouse
Internet Speed
Max - 2.2MB/sec; DSL provided by Telecom NZ
Other Info
MS Office Professional 2010
McAfee Total Protection 2011
On a Laptop Stand (Hand-Built)
Nice Catch Dean, there seems to be a spate of these lately. Just remember to use the Hotfix before SP-1.


++
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
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