Solved A Variety of BSoDs

silverhuskey · Oct 8, 2010

Hey everyone,

I've been watching this forum for a while and it seems like a good place to get help with Windows 7. In late May I bought a new computer and it was fine until about August when I started getting BSoD errors. Some of them are hardware errors and others were something else. I tried the suggestions given to me at the official Microsoft forums and some of the suggestions these forums offer for 124 errors. So far I've updated my BIOS, my video, sound and ethernet card drivers, reinstalled Windows, let Memtest 86+ run for about 22 passes (no errors found), and dusted inside of my tower, including the CPU cooler. The computer case has a temperature display and it always reads around 87 to 100F, which seems normal.

Since updating my BIOS and video/sound/ethernet drivers the BSoD errors aren't as persistent but they still occur every few weeks. I'm not sure if something's wrong with my motherboard, CPU, or if some faulty drivers and software are causing my BSoD errors. Any insight to what might be wrong would be really helpful!

My minidump files are attached, although I had some errors with Perfmon and attached a picture of the said errors. And here is some additional information:

64-bit edition Windows 7 Home Premium
This is the original OS that came with the system
It is an OEM version
The OS was reinstalled
The computer was purchased in late May and the hardware is only a few months old

CarlTR6 · Oct 8, 2010

Hi, and welcome to the forums. Sorry to learn that you are having problems. Let me request that you follow the instructions in the tutorial below. That will give us system information to supplement the mini dumps. Often we can find clues that the mini dumps don't give us. We will be glad to help you.

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

silverhuskey · Oct 8, 2010

Thanks for the welcome!

I did follow instructions the best I could. Is there anything else my zip file is missing? As I said, I did have some errors when I ran the Performance Monitor. =/

CarlTR6 · Oct 8, 2010

I got it. I had a corrupted download. Sorry about that. I will take a look and be right back.

CarlTR6 · Oct 8, 2010

I looked at your latest three dumps and all are showing the same error code.

Error code 124, WHEA_UNCORRECTABLE_ERROR. A fatal hardware error has occurred. Usual causes: Hardware, Incompatibility, May be driver corruption.

The dumps for a 124 error code only point to hardware and do give a specific cause. However, they do offer some clues. Read the following for troubleshooting a 124 error: [2-Int] Stop 0x124 - what it means and what to try.

Before we start testing hardware, you can eliminate some known BSOD causes. I find the following outdated drivers on your system. Older drivers can and do cause memory corruption and crashes.

ASACPI.sys Sun Mar 27 22:30:36 2005

The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 8th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).

Also, please uninstall Norton/Symantec using this uninstall tool:Info > Tool. Not only are the drivers outdated, but all versions of Norton are known to cause BSOD's on some Win 7 systems. Download and install Microsoft Security Essentials in its place and make sure Windows Firewall is turned on.

Reboot and run your computer. Let's see if you get further BSOD's and what the error codes are. If you do have further crashes, we will start testing hardware.

silverhuskey · Oct 8, 2010

Thanks for the fast reply and the advice, I really appreciate it!

I've updated the ASUS driver and verified that it was updated. I also removed Norton Internet Security 2009 via the Symantec tool and replaced with with MS Security Essentials. I'll monitor my computer for BSoDs-- even if I have to bump this thread if too much time passes.

I hope this does the trick as I'd hate to have to replace any hardware, but thankfully it's still under my PC manufacturer's warranty. I'm just amused (not in a good way) how many drivers need to be updated for Windows 7 and how Norton gives some PCs problems. Case in point my mother's Windows 7 PC, a run-of-the-mill Compaq purchased in January has had zero problems even with Norton NIS '09. Meanwhile this custom built gaming PC has had quite a few problems. In the end, I guess configuration and compatibility are everything when it comes to computers. Other than that I'm really liking Windows 7, it's quite an upgrade over XP.

Thanks again for the help! *crosses fingers.*

CarlTR6 · Oct 8, 2010

You are wecome and I hope what you did solves the problem. I suspect the real problem was the ASACPI driver; it is almost guaranteed to cause crashes. When troubleshooting, if the dumps do not point to a specific cause, you have to use a process of elimination and remove all known causes. After your system is stable again, you can reinstall Norton and try it if you wish. However, I do not recommend doing so.

Win 7 is a totally different OS from XP and even different from Vista. That is the reason for all of the upgrades.

silverhuskey · Oct 8, 2010

So far, so good! I just got from work and my computer greeted me in normal sleep mode instead of a blue screen. I'm hoping the problem was just a very outdated driver. Either way I should know in a few more days. I probably won't reinstall Norton on this machine but I have other copies installed on other computers, so I'm not losing my money's worth. MS Security Essentials seems like a decent alternative and I can't beat the price.

I'll keep you guys notified of any changes.

CarlTR6 · Oct 9, 2010

Very good news and I hope your system continues to run BSOD free.

MSE is a good alternative and another is Avast (free). Avast works well with Windows. Thanks for the update. Let us know in a couple of more days and, hopefully, we can mark this one as solved.

silverhuskey · Nov 1, 2010

Oh man, the system was looking really stable for nearly the last month. Then I woke up this morning to find another blue screen. It is still the dreaded 124 error. In the last month I've not changed any of my settings. I'm still using MS Security Essentials and such. While the system is definitely more stable (thanks to your help ), I'd like to nip the issues of BSoDs in the bud.

Also, I have to head out to work early today so I might not be able to reply to anything until late tonight or early tomorrow morning.

Thanks again in advance for any help!

CarlTR6 · Nov 1, 2010

This is not the news we wanted to hear. It is an error 124. I checked every one of your loaded drivers and all appear to be up to date. Now to test hardware.

1. Run Check disk to check your hard drive(s).

[FONT=&quot]Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

CHKDSK LogFile:
Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry (wininit for Windows 7) (winlogon for XP) .[/FONT]

[FONT=&quot]
Copy/paste the results into your next post.

2. Test your RAM with Memtest. Test it both warm and from a cold boot after you computer has been off for a while. Follow the instructions in this tutorial and do at least 7 passes: [/FONT]http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

3. Test your video card with Furmark. Monitor your temps as you test with either Speedfan or CPUZ. Follow the instructions in this tutorial: http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html. Post your results.

4. Run Prime 95 to test your CPU and your RAM. Monitor your temps. Follow the instructions in this tutorial: http://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html

Run 3 separate tests, one on each of the settings (Blend, Small FFTs, Large FFTs). Post back with your results.
[FONT=&quot]
[/FONT]

silverhuskey · Nov 2, 2010

It's going to be a busy work week for me, so it will take several days to run the tests and post all of the results. I do have the very lengthy CHKDSK results in the meantime:

Drive C:
Chkdsk was executed in read-only mode on a volume snapshot.

Checking file system on C:
The type of the file system is NTFS.

Code:

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.
 
CHKDSK is verifying files (stage 1 of 3)...
340992 file records processed. File verification completed.
217 large file records processed. 0 bad file records processed. 0 EA records processed. 120 reparse records processed. CHKDSK is verifying indexes (stage 2 of 3)...
452460 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 3)...
340992 file SDs/SIDs processed. Cleaning up 1606 unused index entries from index $SII of file 0x9.
Cleaning up 1606 unused index entries from index $SDH of file 0x9.
Cleaning up 1606 unused security descriptors.
Security descriptor verification completed.
55735 data files processed. CHKDSK is verifying Usn Journal...
35352984 USN bytes processed. Usn Journal verification completed.
Windows has checked the file system and found no problems.
 
488176639 KB total disk space.
57694040 KB in 263605 files.
154764 KB in 55736 indexes.
0 KB in bad sectors.
457879 KB in use by the system.
65536 KB occupied by the log file.
429869956 KB available on disk.
 
4096 bytes in each allocation unit.
122044159 total allocation units on disk.
107467489 allocation units available on disk.
 
 
Drive K:
Chkdsk was executed in read/write mode. 
 
Checking file system on K:
 
CHKDSK is verifying files (stage 1 of 5)...
121344 file records processed. File verification completed.
49 large file records processed. 0 bad file records processed. 0 EA records processed. 44 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
157928 index entries processed. Index verification completed.
 
 
CHKDSK is verifying security descriptors (stage 3 of 5)...
Inserting an index entry with Id 261 into index $SII of file 9.
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Inserting an index entry with 
 
For some reason it seems the tests on the K drive never finished. Maybe I screwed up somewhere? *scratches her head.* =/
 
Drive L:
Chkdsk was executed in read/write mode. 
 
Checking file system on L:
Volume dismounted. All opened handles to this volume are now invalid.
Volume label is System Reserved.
 
CHKDSK is verifying files (stage 1 of 5)...
256 file records processed. File verification completed.
0 large file records processed. 0 bad file records processed. 0 EA records processed. 0 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
344 index entries processed. Index verification completed.
 
 
CHKDSK is verifying security descriptors (stage 3 of 5)...
256 file SDs/SIDs processed. Cleaning up 25 unused index entries from index $SII of file 0x9.
Cleaning up 25 unused index entries from index $SDH of file 0x9.
Cleaning up 25 unused security descriptors.
Security descriptor verification completed.
45 data files processed. CHKDSK is verifying Usn Journal...
1184488 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
240 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
19054 free clusters processed. Free space verification is complete.
Windows has checked the file system and found no problems.
 
102399 KB total disk space.
22012 KB in 50 files.
32 KB in 46 indexes.
4135 KB in use by the system.
2048 KB occupied by the log file.
76220 KB available on disk.
 
4096 bytes in each allocation unit.
25599 total allocation units on disk.
19055 allocation units available on disk.
 
Drive M:
Chkdsk was executed in read/write mode. 
 
Checking file system on M:
Volume label is System Reserved.
 
CHKDSK is verifying files (stage 1 of 5)...
256 file records processed. File verification completed.
0 large file records processed. 0 bad file records processed. 0 EA records processed. 0 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
340 index entries processed. Index verification completed.
 
 
CHKDSK is verifying security descriptors (stage 3 of 5)...
256 file SDs/SIDs processed. Cleaning up 17 unused index entries from index $SII of file 0x9.
Cleaning up 17 unused index entries from index $SDH of file 0x9.
Cleaning up 17 unused security descriptors.
Security descriptor verification completed.
43 data files processed. CHKDSK is verifying Usn Journal...
718032 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
240 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
19222 free clusters processed. Free space verification is complete.
Windows has checked the file system and found no problems.
 
102399 KB total disk space.
21988 KB in 49 files.
24 KB in 44 indexes.
3495 KB in use by the system.
2048 KB occupied by the log file.
76892 KB available on disk.
 
4096 bytes in each allocation unit.
25599 total allocation units on disk.
19223 allocation units available on disk.

I'll begin the other tests now.

CarlTR6 · Nov 2, 2010

Very good. I would run Check Disk again on Drive K:. It looks like C: drive is fine. We will be waiting for the results of your other tests.

silverhuskey · Nov 9, 2010

Sorry about taking so long to get back to you. Work really tired me out last week and today is the first time in a while that I've had a chance to post my results. I ran all of the tests as suggested and everything seems okay.

Here is the rescan of my Drive K check disk:

Chkdsk was executed in read/write mode.

Checking file system on K:
Volume dismounted. All opened handles to this volume are now invalid.

CHKDSK is verifying files (stage 1 of 5)...
121344 file records processed. File verification completed.
49 large file records processed. 0 bad file records processed. 0 EA records processed. 44 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
157930 index entries processed. Index verification completed.

CHKDSK is verifying security descriptors (stage 3 of 5)...
121344 file SDs/SIDs processed. Security descriptor verification completed.
18294 data files processed. CHKDSK is verifying Usn Journal...
34771648 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
121328 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
86867625 free clusters processed. Free space verification is complete.
Windows has checked the file system and found no problems.

488176639 KB total disk space.
140409948 KB in 95952 files.
59596 KB in 18295 indexes.
236595 KB in use by the system.
65536 KB occupied by the log file.
347470500 KB available on disk.

4096 bytes in each allocation unit.
122044159 total allocation units on disk.
86867625 allocation units available on disk.

I ran Memtest with both a warm and cold boot for 14 passes and no errors were found.

I ran Furmark for a half hour, letting the little graph line fill up and everything seemed fine. The video card temperature stayed around 50C for the entire test.

And I ran all three of the suggested tests with Prime95 for a little over a total of 20 hours. Nothing unusual was found nor did the computer overheat. The temperature remained around a constant 120F.

I also didn't get any blue screens during the test.

Talking to a co-worker at my job, he suggested that I could have a faulty motherboard. I got in contact with the company that built my PC and they'll ship a new one out to me after I ship my current one in. Hopefully a new motherboard will do the trick?

CarlTR6 · Nov 10, 2010

The motherboard could certainly be faulty. I hope that solves the problem. You RAM checks OK, your CPU checks OK, your video checks OK and you hard drive checks OK. Good job of following instructions. Please let us know the results of the new motherboard.

silverhuskey · Jan 7, 2011

I thought this post finally deserved some closure. I've been without my computer for just under two months and I've just gotten it back.

Thanks to work it took me a while to ship off my motherboard. When I finally got around to installing in early December (after some serious delays) my computer didn't work. I didn't feel like troubleshooting it so I sent the entire thing back to the manufacturer (CyberPower PC). It came back on Tuesday and everything seems to be okay. Both the motherboard and the CPU were ultimately replaced. Luckily the machine is still under warranty so I just had to pay to ship it there.

All of my drivers are up to date, especially that pesky ASUS driver. Thanks again for all of your help! It was great to have some light shed on what was wrong with my machine in the first place.

CarlTR6 · Jan 7, 2011

Thanks for posting back, especially with such good news. Congratulations; I am glad you are up and running. Happy computing!

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