Need help with BlueScreen windows 7

T

Tcomstock2212

New member
Local time
2:03 AM
Messages
6
I have windows 7 and it said i have the virus named Alureon and its giving me a blue screen i have attached my minidump files and i also had the message
Problem Event:
Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Local ID:1033

PLEASE HELP !
Thank you
 

My Computer

OS
Windows 7
Tcomstock2212 said:
I have windows 7 and it said i have the virus named Alureon and its giving me a blue screen i have attached my minidump files and i also had the message
Problem Event:
Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Local ID:1033

PLEASE HELP !
Thank you
Click to expand...

You have two simultaneous anti-virus apps running Avast and AVG

I would remove both and replace with Microsoft Security essentials.


http://files.avast.com/files/eng/aswclear5.exe

AVG - Download tools


http://www.microsoft.com/security_essentials/
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
In addition to Ken's advice:

Please download Malwarebytes and do a scan: Malwarebytes Anti-Malware - Reviews and free Malwarebytes Anti-Malware downloads at Download.com

Install updated Realtek wireless drivers from here: Realtek
Code: 
rtl8192se.sys    Fri Oct 02 01:33:48 2009 (4AC590BC)
Install updated ATI drivers from here: AMD Graphics Drivers & Software
Code: 
atikmpag.sys     Mon Mar 15 10:00:57 2010 (4B9E3D99)
atipmdag.sys     Mon Mar 15 10:40:07 2010 (4B9E46C7)
Install SP1, after Malwarebytes has determined your system is clean: Learn how to install Windows 7 Service Pack 1 (SP1)

If the BSODs persist after all of the above, run driver verifier: http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

...Summary of the dumps:
Code: 
[font=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Feb 27 00:00:54.428 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:45.052
Probably caused by : win32k.sys ( win32k!GreReleaseHmgrSemaphore+29 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  AtBroker.exe
FAILURE_BUCKET_ID:  X64_0xA_win32k!GreReleaseHmgrSemaphore+29
SystemProductName = Satellite L655D
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Feb 26 16:06:48.009 2011 (UTC - 5:00)
System Uptime: 0 days 0:01:33.586
Probably caused by : win32k.sys ( win32k!HmgNextOwned+56 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  AtBroker.exe
FAILURE_BUCKET_ID:  X64_0xA_win32k!HmgNextOwned+56
SystemProductName = Satellite L655D
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Feb 26 16:04:39.173 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:57.798
Probably caused by : win32k.sys ( win32k!DestroyProcessInfo+327 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  AtBroker.exe
FAILURE_BUCKET_ID:  X64_0xA_win32k!DestroyProcessInfo+327
SystemProductName = Satellite L655D
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Feb 26 09:49:12.882 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:34.507
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for cng.sys - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ksecdd.sys - 
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a56 )
BUGCHECK_STR:  0x19_3
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x19_3_nt!ExDeferredFreePool+a56
SystemProductName = Satellite L655D
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Feb 26 09:40:31.499 2011 (UTC - 5:00)
System Uptime: 0 days 0:05:07.200
Probably caused by : ntkrnlmp.exe ( nt!KiDispatchException+1b9 )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  dllhost.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!KiDispatchException+1b9
SystemProductName = Satellite L655D
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]
 

My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Professional x64
CPU
Intel i7 2600K OC'd @ 4620 MHz
Motherboard
Asus P8Z68-V Pro
Memory
16GB GSkill Sniper 2133 Mhz (4x4GB)
Graphics Card(s)
EVGA GeForce GTX 480 SuperClocked+
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2x Acer S273HLbmii 27"
Screen Resolution
2 x 1920x1080
Hard Drives
64GB Crucial M4 SSD

Storage: Hitachi 1TB 5400RPM, Samsung 1.5TB 5400RPM
PSU
Corsair HW Series 750w (modular)
Case
Cooler Master HAF 932 Advanced Blue Edition
Cooling
CM Hyper 212+ CPU cooler, 3x 230mm + 1x 140mm case fans
Keyboard
Logitech MK320 (wireless)
Mouse
Logitech MK320 (wireless)
Internet Speed
30 Mb/s : 2 Mb/s
Thanks, but still need help

Alright I have successfully deleted both anti-virus softwares, but im not allowed to download the Microsoft security essentials because im in Safe Mode due to the blue screen when running in normal mode
 

My Computer

OS
Windows 7

My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Professional x64
CPU
Intel i7 2600K OC'd @ 4620 MHz
Motherboard
Asus P8Z68-V Pro
Memory
16GB GSkill Sniper 2133 Mhz (4x4GB)
Graphics Card(s)
EVGA GeForce GTX 480 SuperClocked+
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2x Acer S273HLbmii 27"
Screen Resolution
2 x 1920x1080
Hard Drives
64GB Crucial M4 SSD

Storage: Hitachi 1TB 5400RPM, Samsung 1.5TB 5400RPM
PSU
Corsair HW Series 750w (modular)
Case
Cooler Master HAF 932 Advanced Blue Edition
Cooling
CM Hyper 212+ CPU cooler, 3x 230mm + 1x 140mm case fans
Keyboard
Logitech MK320 (wireless)
Mouse
Logitech MK320 (wireless)
Internet Speed
30 Mb/s : 2 Mb/s
You must log in or register to reply here.
Back
Top