Solved Driver_power_state_failure

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androidappme

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Ever since I got this Dell laptop, I am getting this BSOD often.

I have attached everything using the SF_Diagnostic_Tool

I would really appreciate it if someone could help me fix it forever.

Thank you so much.
 
Last edited:

My Computer

OS
Windows 7 Home Premium 64bit
Welcome

One BSoD was caused older drivers of your "HssDrv.sys" Hotspot Sheild
Source HssDrv.sys
Hotspot shield Hotspot Shield

Look for a possible driver update:
Driver Reference Table
Code: 
[FONT="Verdana"]0: kd> lmvm HssDrv
start             end                 module name
fffff880`0f000000 fffff880`0f019000   HssDrv   T (no symbols)           
    Loaded symbol image file: HssDrv.sys
    Image path: \SystemRoot\system32\DRIVERS\HssDrv.sys
    Image name: [COLOR="blue"]HssDrv.sys[/COLOR]
    Timestamp:        [COLOR="Blue"]Thu Sep 02 23:46:48 2010[/COLOR] (4C7FE308)
    CheckSum:         00019055
    ImageSize:        00019000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4[/FONT]

Another BSoD was caused by your Intel® Wireless WiFi Link Adapter
Code: 
[FONT="Verdana"]>[ 16, 2]   0  0 fffffa80089a9050 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\Netwsw00.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Netwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys
 \Driver\NETwNs64
			Args: 00014400 00000001 00000004 00000002
 [ 16, 2]   0 e1 fffffa8008a4a7b0 00000000 fffff80003071b40-fffffa800ddb7500 Success Error Cancel pending
	       \Driver\vwifibus	nt!IopUnloadSafeCompletion
			Args: 00014400 00000001 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8007895a50    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm Netwsw00
start             end                 module name
fffff880`05620000 fffff880`06164000   Netwsw00 T (no symbols)           
    Loaded symbol image file: Netwsw00.sys
    Image path: \SystemRoot\system32\DRIVERS\Netwsw00.sys
    Image name: [COLOR="Red"]Netwsw00.sys[/COLOR]
    Timestamp:       [COLOR="red"] Tue Mar 13 03:06:43 2012[/COLOR] (4F5E6563)
    CheckSum:         00AF6F73
    ImageSize:        00B44000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4[/FONT]
Look for newer drivers or reinstall existing drivers.
Driver Reference Table

Problematic Software:
Code: 
[FONT="Verdana"]Start Menu\Programs\Comodo	Public:Start Menu\Programs\Comodo	Public
Start Menu\Programs\Comodo\COMODO Firewall	Public:Start Menu\Programs\Comodo\COMODO Firewall	Public[/FONT]

Comodo is known to cause BSoDs and other problems on certain systems. Suggest you to uninstall it and all its components completely. Use MSE instead (At least to test). It's free, light weight and does not cause problems like many other antivirus protections do.
→ Microsoft Security Essentials - Free Antivirus for Windows
I note that you have Malware Bytes, it's a great combination with MSE.

What's connected to your USB ports?

Upgrading drivers for pre-existing device
  1. Open http://www.sevenforums.com/tutorials/97061-driver-install-device-manager.html
  2. In the Device Manager locate the device you wish to update the drivers for/look for a :warn:
  3. Right-click the device and click Properties.
  4. In the Properties window click the Driver tab.
  5. Click the Update Driver button.
  6. In the Hardware Update Wizard point Windows to the location of the updated drivers on your hard drive
Once drivers have been installed reboot.

Also go through optional updates in windows updates and install any available

You definitely need to clear up your start up items. Please do, following this tutorial:
→ http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
Keep the ones you really need at start up including your antivirus.

Code: 
[FONT="Verdana"]Sidebar	%programfiles%\windows sidebar\sidebar.exe /autorun	NT AUTHORITY\LOCAL SERVICE	HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Sidebar	%programfiles%\windows sidebar\sidebar.exe /autorun	NT AUTHORITY\NETWORK SERVICE	HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Skype	"c:\program files (x86)\skype\phone\skype.exe" /minimized /regrun	DELL-PC\Chris	HKU\S-1-5-21-101040158-3067458380-3049231206-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SandboxieControl	"c:\program files\sandboxie\sbiectrl.exe"	DELL-PC\Chris	HKU\S-1-5-21-101040158-3067458380-3049231206-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Spotify Web Helper	"c:\users\chris\appdata\roaming\spotify\data\spotifywebhelper.exe"	DELL-PC\Chris	HKU\S-1-5-21-101040158-3067458380-3049231206-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Google Update	"c:\users\chris\appdata\local\google\update\googleupdate.exe" /c	DELL-PC\Chris	HKU\S-1-5-21-101040158-3067458380-3049231206-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Akamai NetSession Interface	"c:\users\chris\appdata\local\akamai\netsession_win.exe"	DELL-PC\Chris	HKU\S-1-5-21-101040158-3067458380-3049231206-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
uTorrent	"c:\program files (x86)\utorrent\utorrent.exe"  /minimized	DELL-PC\Chris	HKU\S-1-5-21-101040158-3067458380-3049231206-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Sidebar	%programfiles%\windows sidebar\sidebar.exe /autorun	DELL-PC\UpdatusUser	HKU\S-1-5-21-101040158-3067458380-3049231206-1005\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SynTPEnh	%programfiles%\synaptics\syntp\syntpenh.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
NtrigApplet	c:\program files\n-trig\duosense control apps\ntrigapplet.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
RTHDVCPL	c:\program files\realtek\audio\hda\rtkngui64.exe -s	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
RtHDVBg	c:\program files\realtek\audio\hda\ravbg64.exe /maxx3	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
FreeFallProtection	c:\program files (x86)\stmicroelectronics\accelerometerp11\ff_protection.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
QuickSet	c:\program files\dell\quickset\quickset.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
IgfxTray	c:\windows\system32\igfxtray.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HotKeysCmds	c:\windows\system32\hkcmd.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Persistence	c:\windows\system32\igfxpers.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
EvtMgr6	c:\program files\logitech\setpointp\setpoint.exe /launchgaming	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Logitech Download Assistant	c:\windows\system32\rundll32.exe c:\windows\system32\logilda.dll,logifetch	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
IntelPROSet	"c:\program files\common files\intel\wirelesscommon\ifrmewrk.exe" /tf intel proset/wireless	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
BLEServicesCtrl	c:\program files (x86)\intel\bluetooth\bleservicesctrl.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
BTMTrayAgent	rundll32.exe "c:\program files (x86)\intel\bluetooth\btmshell.dll",trayapp	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
NVHotkey	rundll32.exe c:\windows\system32\nvhotkey.dll,start	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
COMODO Internet Security	c:\program files\comodo\comodo internet security\cistray.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run[/FONT]

Please do all the steps and let us know the results
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Thanks Koolkat77.

I fixed the problem :)
 

My Computer

OS
Windows 7 Home Premium 64bit
Thanks for the update
Can you tell us how you fixed it?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
koolkat77 said:
Thanks for the update
Can you tell us how you fixed it?
Click to expand...

Yes, don't use Comodo internet security 6.0.252829.2560 since its still a beta product.

And Hotspot Shield has some incompatibilities with 64bit OS I think

And Intel Centrino adapter must be installed without the MyWifi software. Only install the driver.
 

My Computer

OS
Windows 7 Home Premium 64bit
Thanks for letting us know :)
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
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