Solved BSOD after closing Google Chrome

LadyRaine

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You guys helped me once about eight months ago with a BSOD - which ended up being a webcam driver of all things (sheesh!).

Well I just got another - this time I was closing Chrome totally normally but when it closed it gave me a popup that said 'Google Chrome has crashed!'

Commence bluescreen and heart palpitations.

I let the computer cool down for a few minutes, took the side off to watch the little light on the MoBo to make sure it wasn't dead or anything and to watch all the parts to make sure it wasn't a hardware issue (PSU, CPU, GPU, and felt the HDDs for spin-up)... as I recently had a HDD suffer mechanical failure so now I'm paranoid... and everything eventually turned back on. It did take a little longer than I think it should but I'm due for a format soon so that's no big shocker.

Any help at all would be greatly appreciated as I really hate that BSOD :/
 

My Computer

OS
Microsoft Windows 7 Home Premium 64-bit
CPU
Intel Core i5 CPU 760 @ 2.80GHz
Motherboard
ASUS P7P55 LX
Memory
8Gb
Graphics Card(s)
NVIDIA GeForce GTX 560 Ti
Sound Card
NVIDIA High Definition Audio
Screen Resolution
1680x1050
Hard Drives
ST3320620AS ATA Device 298.09 GB
WDC WD10EARS-00MVWB0 ATA Device 931.51 GB
Case
NZXT Whisper
Keyboard
Logitech Wave
Mouse
Logitech G500
Got a new popup this morning that 'unknown device' couldn't install its driver. Don't know if this has something to do with the BSOD but I don't have enough knowledge of this particular part of computers to troubleshooting this issue...
 

My Computer

OS
Microsoft Windows 7 Home Premium 64-bit
CPU
Intel Core i5 CPU 760 @ 2.80GHz
Motherboard
ASUS P7P55 LX
Memory
8Gb
Graphics Card(s)
NVIDIA GeForce GTX 560 Ti
Sound Card
NVIDIA High Definition Audio
Screen Resolution
1680x1050
Hard Drives
ST3320620AS ATA Device 298.09 GB
WDC WD10EARS-00MVWB0 ATA Device 931.51 GB
Case
NZXT Whisper
Keyboard
Logitech Wave
Mouse
Logitech G500
Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
   Information
Errors are sometimes found after 8 passes.

   Tip
Do this test overnight, before going to bed.

If Memtest86+ does not find any errors with ram run Windows Memory Diagnostics for 7-8 passes following its tutorial: http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Thanks for the reply, I was planning on doing that tonight anyway since I notice that my computer's only picking up that I have 8Gb of RAM installed but I've got 16Gb worth of sticks in it... I have a sneaky suspicion it's my motherboard because I've had a couple issues with it in the past year.
 

My Computer

OS
Microsoft Windows 7 Home Premium 64-bit
CPU
Intel Core i5 CPU 760 @ 2.80GHz
Motherboard
ASUS P7P55 LX
Memory
8Gb
Graphics Card(s)
NVIDIA GeForce GTX 560 Ti
Sound Card
NVIDIA High Definition Audio
Screen Resolution
1680x1050
Hard Drives
ST3320620AS ATA Device 298.09 GB
WDC WD10EARS-00MVWB0 ATA Device 931.51 GB
Case
NZXT Whisper
Keyboard
Logitech Wave
Mouse
Logitech G500
I ran the Windows memory test after restarting. A result came back saying a hardware problem was detected and it was going to restart. It restarted automatically and then a black screen popped up saying windows couldn't start, insert the installation disk and run a repair. I restarted with the disk in, and nothing. No windows, no errors, nothing. Put two sticks in just the blue slots in my P7P55LX MoBo, started up, nothing. Two in the black, still nothing.

Dug through old computer parts and found 2 2Gb sticks that I was using before I upgraded to the DDR3 sticks I've been using, put those in the two blue slots - and windows boots.

Am I to deduce from this that that windows diagnostic somehow corrupted all 16Gb of RAM I had in my computer and now I need to go buy new sticks?!
 
Last edited:

My Computer

OS
Microsoft Windows 7 Home Premium 64-bit
CPU
Intel Core i5 CPU 760 @ 2.80GHz
Motherboard
ASUS P7P55 LX
Memory
8Gb
Graphics Card(s)
NVIDIA GeForce GTX 560 Ti
Sound Card
NVIDIA High Definition Audio
Screen Resolution
1680x1050
Hard Drives
ST3320620AS ATA Device 298.09 GB
WDC WD10EARS-00MVWB0 ATA Device 931.51 GB
Case
NZXT Whisper
Keyboard
Logitech Wave
Mouse
Logitech G500
You may follow the quoted part of this post to determine which RAM stick is corrupted actually.

If you cannot, or if they all are corrupted, get a new RAM kit.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Yeah I did that and all the sticks are now corrupted. Before they weren't, and it was a hardware issue. From what I can tell the diagnostic fixed a BIOS error on the MoBo, but in doing so, the rest of the sticks that weren't corrupted got corrupted. That seems pretty funky to me but not understanding a lot of that OS back-end it's hard for me to wrap my brain around what could have happened anyway.

So here's a slightly unrelated question since I need to buy a new kit... because my motherboard is dual channel, does that mean if I want to use all four slots (A & B, black and blue) would I need to buy two kits of two sticks instead of one kit of four? Tried looking for an answer online and never really got a clear answer - just a lot of technical specs explaining channels on boards and what not :P
 

My Computer

OS
Microsoft Windows 7 Home Premium 64-bit
CPU
Intel Core i5 CPU 760 @ 2.80GHz
Motherboard
ASUS P7P55 LX
Memory
8Gb
Graphics Card(s)
NVIDIA GeForce GTX 560 Ti
Sound Card
NVIDIA High Definition Audio
Screen Resolution
1680x1050
Hard Drives
ST3320620AS ATA Device 298.09 GB
WDC WD10EARS-00MVWB0 ATA Device 931.51 GB
Case
NZXT Whisper
Keyboard
Logitech Wave
Mouse
Logitech G500
Lady Raine, You may use upto four RAM sticks. From ta single one to four. The decision is your.

If you use 4 GB RAM only, that is somehow enough, if you dont play heavy games or not using some 3D rendering program.

If you buy 2x2 RAM kits, make it sure that they are of same FSB. Better you buy two essentially identical kits, or you may use one kit only, with no problem.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Okay then I'm assuming whatever had been previously wrong with the 4 stick kit I bought last year with 4x4Gb sticks wasn't the issue and it was my MoBo... because I do play a lot of games and I also do 3D rendering for work - so I really need a lot of memory. I guess I'll just buy another kit and hope that the MoBo issues don't come up again...
 

My Computer

OS
Microsoft Windows 7 Home Premium 64-bit
CPU
Intel Core i5 CPU 760 @ 2.80GHz
Motherboard
ASUS P7P55 LX
Memory
8Gb
Graphics Card(s)
NVIDIA GeForce GTX 560 Ti
Sound Card
NVIDIA High Definition Audio
Screen Resolution
1680x1050
Hard Drives
ST3320620AS ATA Device 298.09 GB
WDC WD10EARS-00MVWB0 ATA Device 931.51 GB
Case
NZXT Whisper
Keyboard
Logitech Wave
Mouse
Logitech G500
Have a look. Memtest dcan determine , can discriminate between a RAM issue and a motherboard issue. Try to compare your memtest results with these tables to be sure.

test|Slot1|Slot2
RAM1| Error | Error
RAM2|Good|Good
It is a RAM, a bad RAM.

But if you have got a result like that:
test|Slot1|Slot2
RAM1| Error |Good
RAM2| Error |Good

It is a motherboard issue. The particular slot is bad.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
I'm curious if in the dump files I provided if there was an indication that what was going wrong or what caused the initial BSOD was the RAM or a memory issue? Or if I should also be doing something else while I'm going through all these fixes and whatnot.
 

My Computer

OS
Microsoft Windows 7 Home Premium 64-bit
CPU
Intel Core i5 CPU 760 @ 2.80GHz
Motherboard
ASUS P7P55 LX
Memory
8Gb
Graphics Card(s)
NVIDIA GeForce GTX 560 Ti
Sound Card
NVIDIA High Definition Audio
Screen Resolution
1680x1050
Hard Drives
ST3320620AS ATA Device 298.09 GB
WDC WD10EARS-00MVWB0 ATA Device 931.51 GB
Case
NZXT Whisper
Keyboard
Logitech Wave
Mouse
Logitech G500
RAM and memory is the same thing.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
I didn't mean one or the other - I meant did the dump file indicate that the BSOD was a memory/RAM issue or something else too?
 

My Computer

OS
Microsoft Windows 7 Home Premium 64-bit
CPU
Intel Core i5 CPU 760 @ 2.80GHz
Motherboard
ASUS P7P55 LX
Memory
8Gb
Graphics Card(s)
NVIDIA GeForce GTX 560 Ti
Sound Card
NVIDIA High Definition Audio
Screen Resolution
1680x1050
Hard Drives
ST3320620AS ATA Device 298.09 GB
WDC WD10EARS-00MVWB0 ATA Device 931.51 GB
Case
NZXT Whisper
Keyboard
Logitech Wave
Mouse
Logitech G500
I didn't mean one or the other - I meant did the dump file indicate that the BSOD was a memory/RAM issue or something else too?
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffffe8004c0f318, 2, 0, fffff800034a7cef}

[COLOR=Red]Probably caused by : memory_corruption[/COLOR] ( nt!MiResolveProtoPteFault+13f )

Followup: MachineOwner
---------
So it shows a memory issue here.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Cool, thanks! I'm curious if there are known causes for memory corruption? Like is there something I should keep an eye out for in the future?
 

My Computer

OS
Microsoft Windows 7 Home Premium 64-bit
CPU
Intel Core i5 CPU 760 @ 2.80GHz
Motherboard
ASUS P7P55 LX
Memory
8Gb
Graphics Card(s)
NVIDIA GeForce GTX 560 Ti
Sound Card
NVIDIA High Definition Audio
Screen Resolution
1680x1050
Hard Drives
ST3320620AS ATA Device 298.09 GB
WDC WD10EARS-00MVWB0 ATA Device 931.51 GB
Case
NZXT Whisper
Keyboard
Logitech Wave
Mouse
Logitech G500
Not something like that. It is hardware fault, and hardware may fail anytime, irrespective of an observable cause.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
BSOD while playing Dota2

Pretty self-explanatory - was playing Dota2, BSOD, Computer restarted.

Ran the diagnostic tool, attached is the dump.

Help?
 

My Computer

OS
Microsoft Windows 7 Home Premium 64-bit
CPU
Intel Core i5 CPU 760 @ 2.80GHz
Motherboard
ASUS P7P55 LX
Memory
8Gb
Graphics Card(s)
NVIDIA GeForce GTX 560 Ti
Sound Card
NVIDIA High Definition Audio
Screen Resolution
1680x1050
Hard Drives
ST3320620AS ATA Device 298.09 GB
WDC WD10EARS-00MVWB0 ATA Device 931.51 GB
Case
NZXT Whisper
Keyboard
Logitech Wave
Mouse
Logitech G500
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