freeze when connect to the internet

A

asmisc

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Hoping someone can help with this... I have Windows 7 Pro 64-bit

I have a Toshiba Satellite A500, it had Windows pre-installed. This morning, my computer seemed to be working fine, I shut it down for a while then turned it back on and it keeps freezing. As best as I can tell, this happens as soon as the computer connects to the internet. I've tried a clean boot, so no programs were running, and I still have the problem. If I start the computer without any internet connections going, it's fine, but as soon as I enable an internet connection (wireless or LAN), the computer freezes. The internet does work in safe mode. I also tried system restore, but I get an error message every time it restarts and tries to complete. It says an antivirus program may be blocking it, but again, I had no programs running and the windows firewall off.

Of course, Toshiba did not send me the Windows installation disc, so reinstalling isn't an option at the moment, nor, apparently, are any fixes associated with using the internet not in safe mode.
 

My Computer

Computer Manufacturer/Model Number
Toshiba/Satellite A500-6622
OS
Windows 7 Professional 64-bit
CPU
Intel Core 2 Duo P8700 2.53GHz
Memory
4.00GB DDR3 1066MHZ (4096MBX1)
Graphics Card(s)
NVIDIA GFORCE G210M WITH 512MB
Hard Drives
320GB HDD 7200RPM SERIAL-ATA
asmisc said:
Hoping someone can help with this... I have Windows 7 Pro 64-bit

I have a Toshiba Satellite A500, it had Windows pre-installed. This morning, my computer seemed to be working fine, I shut it down for a while then turned it back on and it keeps freezing. As best as I can tell, this happens as soon as the computer connects to the internet. I've tried a clean boot, so no programs were running, and I still have the problem. If I start the computer without any internet connections going, it's fine, but as soon as I enable an internet connection (wireless or LAN), the computer freezes. The internet does work in safe mode. I also tried system restore, but I get an error message every time it restarts and tries to complete. It says an antivirus program may be blocking it, but again, I had no programs running and the windows firewall off.

Of course, Toshiba did not send me the Windows installation disc, so reinstalling isn't an option at the moment, nor, apparently, are any fixes associated with using the internet not in safe mode.
Click to expand...

Hi A and welcome

You wouldnt by cahnce know what the error was would you ?

Ok fisrt I assume you are using homegroup for networking. Can you tell me what the router, and PC's network cards are?

last type cmd in search>type ipconfig /all. using the snipping tool built into windows make a screen shot and upload it to us using the attachment icon.

See pics for both

Hope this helps and let us know if you need help

Kenn J++
 
Last edited:

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Hi, thanks for the reply. Here's the IP config info. If it says anything is disabled that should be enabled...I likely did that to keep the computer from freezing. (I'm using a different computer now for internet.)

I'm on a home wireless network, but I have the same problem whether connecting here or to the network at work. (Do you need info not in the screen shot?)

The system recovery error is: 0x80070005
 

My Computer

Computer Manufacturer/Model Number
Toshiba/Satellite A500-6622
OS
Windows 7 Professional 64-bit
CPU
Intel Core 2 Duo P8700 2.53GHz
Memory
4.00GB DDR3 1066MHZ (4096MBX1)
Graphics Card(s)
NVIDIA GFORCE G210M WITH 512MB
Hard Drives
320GB HDD 7200RPM SERIAL-ATA
Hey,

Uninstall antivirus and firewall to test. Disabling is not good enough and will not resolve any issues.
 

My Computer

Computer Manufacturer/Model Number
self built
OS
7600.20510 x86
CPU
P4 550 3.4 GHz HT running at 3.5 GHz
Motherboard
MSI PM8M3-V (MS-7211 v1.x) Micro-ATX mainboard
Memory
OCZ 2 GB(2x1GB) DDR400mHz running @ 414 mHz
Graphics Card(s)
HIS Radeon HD 3850 IceQ 3 Turbo HDMI Dual DL-DVI AGP
Sound Card
MOTU Traveler firewire studio interface 192 kHz 24 bit
Monitor(s) Displays
22" widescreen Acer X223W LCD, 17" Compaq P75 CRT
Screen Resolution
1680x1050 and 1280x1024
Hard Drives
SATA I x2 WD, 400 GB and 120 GB, SATA 2 WD Caviar Black 1 TB
PSU
350W generic
Case
Cybertronpc, it glows blue
Cooling
stock cpu fan, Ice-Q 3 gpu and system, many case fans
Keyboard
Logitch Classical Keyboard 200
Mouse
Logitech Mediaplay cordless
Internet Speed
1792/448 kbits/sec
Other Info
SATA II PCI fake RAID adapter, 1 GB Readyboost, original ATI Remote Wonder (even works with WMC perfectly), Logitech Rumblepad 2 game controller x2
Okay...I uninstalled ZoneAlarm (which I just got a few days ago), and system restore completed this time.

Testing the internet...and it works. Weird though, Zone Alarm had been in my computer for at least a day (and with restarting once or twice) before this problem occurred. Any ideas on fixing the conflict?
 

My Computer

Computer Manufacturer/Model Number
Toshiba/Satellite A500-6622
OS
Windows 7 Professional 64-bit
CPU
Intel Core 2 Duo P8700 2.53GHz
Memory
4.00GB DDR3 1066MHZ (4096MBX1)
Graphics Card(s)
NVIDIA GFORCE G210M WITH 512MB
Hard Drives
320GB HDD 7200RPM SERIAL-ATA
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