BSoD during Startup

mpiedlourde · Jun 19, 2010

Hello,
Often (more than half the time) when I boot up my PC it quickly flashes a blue screen error during startup and then reboots, telling me that I need to run repair mode. Typically after an hour or two of repair attempts (I usually end up having to boot from the Windows DVD) I can get it going again, but it then gives me no information about what caused the crash. This morning, however, when I finally managed to boot into Windows it gave me the following information about the BSoD:

Code:

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.768.3
  Locale ID:    4105

Additional information about the problem:
  BCCode:    be
  BCP1:    FFFFF8800513CED8
  BCP2:    8000000127A58121
  BCP3:    FFFFF88003DB6610
  BCP4:    000000000000000B
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\061910-31839-01.dmp
  C:\Users\Scott\AppData\Local\Temp\WER-80324-0.sysdata.xml

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Any ideas what's causing the problem? The computer is basically unusable at this point, and I'd really rather not have to return it.

Thanks,
M. Piedlourde (AKA Scott)

ttran · Jun 19, 2010

Can you still get into window (sorry, you use the word 'unusable' so I'm not sure what you mean)? If yes, can you please upload the minidump file so that someone here can analyze it for ya
http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

Regard
Tuan

mpiedlourde · Jun 19, 2010

Hi Tuan,
Sorry for not posting the necessary information. I've attached it to this post. By "unusable" I just meant that I can't really rely on a computer that fails to boot up so often.
Thanks for your quick response.

CarlTR6 · Jun 19, 2010

Your dump file shows an error code of BE

STOP 0x000000BE: ATTEMPTED_WRITE_TO_READONLY_MEMORY

Usual causes: Device driver, Memory

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck BE, {fffff8800513ced8, 8000000127a58121, fffff88003db6610, b}

*** WARNING: Unable to verify timestamp for RtHDMIVX.sys
*** ERROR: Module load completed but symbols could not be loaded for RtHDMIVX.sys
Probably caused by : hardware ( portcls!PcAddToPropertyTable+20f )

Followup: MachineOwner

Try removing any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. . Use this SPTD uninstaller when you're done: DuplexSecure - Downloads

Then see how it goes. If you get another BSOD, upload that latest BSOD file(s) and we will go from there.

Elwoodch · Jun 19, 2010

if you start in safe mode, is it working properly?

ttran · Jun 19, 2010

Hi there
I see that Carl has gone through most important thing in the minidump file. I just realized that you have some old driver, please download and install fresh copy of them:

Code:

sisraid4 sisraid4.sys Thu Oct 02 04:56:04 2008 (48E3F1F4)
SiSRaid2 SiSRaid2.sys Thu Sep 25 01:28:20 2008 (48DA86C4)
lsi_fc   lsi_fc.sys   Wed Dec 10 05:46:09 2008 (493EF531)
iirsp    iirsp.sys    Wed Dec 14 04:47:54 [COLOR=red]2005[/COLOR] (439F418A)
arc      arc.sys      Fri May 25 04:27:55 2007 (4656035B)
adpu320  adpu320.sys  Wed Feb 28 07:04:15 2007 (45E4C6FF)
adpahci  adpahci.sys  Wed May 02 00:30:09 2007 (46377921)
adp94xx  adp94xx.sys  Sat Dec 06 06:54:42 2008 (4939BF42)

Do what Carl suggest first to see if no more BSod, then please update those drivers

Regard
Tuan

mpiedlourde · Jun 19, 2010

Carl: OK, I deleted Daemon Tools and sptd.sys and restarted a few times without any trouble. Hopefully that's solved it, although the crashes have been pretty unpredictable so it's difficult to tell if it's actually fixed this early on.

Tuan: Sorry to play the role of the dumb noob again, but how do I update those drivers? Should I just google the driver names?

Thanks again for all your help.

CarlTR6 · Jun 19, 2010

Good catch, ttran. I stopped looking after I found sptd. I should have kept going. Thanks, good team work.

CarlTR6 · Jun 19, 2010

That driver is an Intel Raid StorPort Driver. I would go to the Intel site and download it from there if there is an updated driver. However, let your system run a while and see how it behaves. Be sure to post back and let us know ether way. I have my fingers crossed!

Yes, you can Google the drivers to see what they are.

zigzag3143 · Jun 19, 2010

mpiedlourde said:
Carl: OK, I deleted Daemon Tools and sptd.sys and restarted a few times without any trouble. Hopefully that's solved it, although the crashes have been pretty unpredictable so it's difficult to tell if it's actually fixed this early on.

Tuan: Sorry to play the role of the dumb noob again, but how do I update those drivers? Should I just google the driver names?

Thanks again for all your help.

Just passing by.

I would also update your realtek audio driver (RtHDMIVX.sys) as it is mentioned in the DMP

mpiedlourde · Jun 19, 2010

A search for StorPort on the Intel website brings up a few results, but none of them seem to be compatible with my system. Most of them are for Windows Server, and the one that supports XP and Vista (http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3250&DwnldID=18229〈=eng) doesn't list my chipset. Googling around doesn't seem to turn anything up either.

Also, on a related but less important topic, can anyone recommend a CD virtualization program that doesn't use sptd.sys?

reventon · Jun 20, 2010

If you cannot find one for your system then do not worry about it for now.. it was far more likely that sptd.sys was your driver issue.

Has your system BSODed since you got rid of sptd.sys?

Have you updated the driver that zigzag3143 mentioned? (RtHDMIVX.sys - sound driver, update from your motherboard manufacturers website)

Reventon

CarlTR6 · Jun 20, 2010

I would try to update RtHDMIVX.sys since it was listed in one of the dmp files. However, I tend to agree with reventon, it is likely that sptd.ys was the primary cause of your problems.

Hopefully, Daemon and others will update sptd.sys and their software so that it works with Win 7. They are fully aware of the problem.

mpiedlourde · Jun 20, 2010

Still no problems since removing sptd.sys and updating the sound driver. This is the longest it's gone without problems, so I'm pretty optimistic. I'll report back in about a week to confirm that everything is fixed. Thanks so much for all your excellent advice. Microsoft should be paying you guys.

CarlTR6 · Jun 20, 2010

Thank you for reporting back and I am glad you are running smoothly. Fingers crossed!

sptd.sys can be a real PITA.

mpiedlourde · Jun 28, 2010

Hi everyone,
Just popping in to let you know that my system is still starting up with no problems, so clearly your suggestions helped. The computer is running great (with the exception of fairly frequent display driver crashes, but that`s an unrelated and seemingly unresolvable problem) and it's thanks to you guys. Thanks!

CarlTR6 · Jun 28, 2010

That is good news; we like to hear that. Thank you for reporting back. I am sure this will help someone else as we encounter SPTD rather frequently. Yours was an easy fix; I like those!

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