Mouse Cursor woes Win 7 Pro

nugs187 · 12 Mar 2015

Hello everyone. I encountered a very strange issue with my mouse cursor today and can't seem to find a similar thread. I recently upgraded to using a 50" 4K Samsung TV as my primary display for my PC. All was well until I decided I wanted to make my mouse cursor larger.

I went into the ease of access and tried to enlarge the pointer, but as soon as I applied the setting the black outline around my mouse vanished making it invisible on a white background. I attempted to change it back to default and then to the extra large black one. The black one now displays as only a white outline. I went into the mouse settings and tried to change it there but had the same results. I will attach pics of my mouse settings in the control panel.

The outline returns when I set the resolution down to 1080p, but it doesnt make sense that the cursor worked on 4k resolution for several days then stopped when I changed the settings in "ease of access"

Any help would be greatly appreciated!

whs · 12 Mar 2015

Try the System Scheme one or the Inverted ones which are also pretty handy.

nugs187 · 12 Mar 2015

Hey thanks for the reply. I went ahead and tried both but the issue with an all white cursor remains. When I switched it to inverted large the cursor became elongated and purple with half a hour glass attached to it...

I have no idea what is happening to this thing!

whs · 12 Mar 2015

There should be no hour glass if you select it from where I have shown in the snip.

nugs187 · 12 Mar 2015

Yeah that's exactly what I did, something is going haywire with my cursor and I have no idea what is happening to it. I cant find a single link relating my problem anywhere. Does windows 7 have difficulty at very high resolutions? The hourglass sort of vanished, now there is just a little white blob next to a long purple opaque arrow.

whs · 12 Mar 2015

It should be only purple on a greyish background. On white it should be black and on black it should be white.

nugs187 · 12 Mar 2015

It just stays purple all the time, none of the mouse settings are working correctly after I tried to change them. before I enlarged the cursor all worked perfect, now none of the profiles function correctly. I have all of the windows updates.

whs · 12 Mar 2015

Maybe something you installed recently is interfering. Can you think of a recent install that could do that.

nugs187 · 12 Mar 2015

I haven't installed anything new in awhile, I did change my monitor but it worked fine until I tried to make my mouse cursor larger. I have tried to restart my computer multiple times also and restore the defaults to no avail. and like I said I am using 4K res, when I switch to 1080 it becomes normal again, but it worked on 4k until I enlarged the cursor, but as I said above restoring defaults does not correct the issue.

DavidE · 12 Mar 2015

Do you have a gaming mouse that might have some software that could interfere with MS Mouse settings ?
Do you have another mouse you could try at least temporarily ?