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Windows 7: I can't enter the personalize menu!

07 Mar 2010   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Uber Philf View Post
TBH, start a new thread, and we can give you some troubleshooting steps to go through, i kinda feel slack hijacking this poor mans thread.
Ok ! Starting it in Performance and maintenance .


My System SpecsSystem Spec
.
09 May 2010   #12
micke7

Windows 7
 
 

Hi again, I forgot on wich forum i posted this, so thats why I haven't responded. Thanks for the help, but nothing has worked....

Please more help.... THX
My System SpecsSystem Spec
10 Sep 2010   #13
Nomogo

Windows 7 Ultimate 32bit
 
 

Hey guys,

I noticed this same issue today in my windows 7 ultimate 32bit, did a little research and found more people with this issue.

I have found something weird on my end:
Go to "C:\Windows\System32" and look for a dll file in the name of "themecpl.dll" ( theme control panel i guess).
In my system, said file was renamed to "themecpl.dll.ok". No on else uses this computer but me, and i'm don't have any idea how this file was renamed to ".ok"

Now go to "C:\Windows\System32\en-US" and look for a file named "themecpl.dll.mui".
In my system it was renamed to "themecpl.dll.mui.ok". Again, i have no idea of how this happened.

After you rename "themecpl.dll.ok" to "themecpl.dll" (how it should be) you can tehn acces the personalization menu in control panel, but the window is blank. Then i renamed the "themecpl.dll.mui.ok" to "themecpl.dll.mui" (how it should be) and notice the help button and (an invisble one) to change the screen saver in the personalization window. But still, all blank.

Please, people having these problem go check and write me back if you too have those files renamed to ".ok". I'll keep investigating about this.
My System SpecsSystem Spec
.

10 Sep 2010   #14
Nomogo

Windows 7 Ultimate 32bit
 
 

Quote   Quote: Originally Posted by Nomogo View Post
Hey guys,

I noticed this same issue today in my windows 7 ultimate 32bit, did a little research and found more people with this issue.

I have found something weird on my end:
Go to "C:\Windows\System32" and look for a dll file in the name of "themecpl.dll" ( theme control panel i guess).
In my system, said file was renamed to "themecpl.dll.ok". No on else uses this computer but me, and i'm don't have any idea how this file was renamed to ".ok"

Now go to "C:\Windows\System32\en-US" and look for a file named "themecpl.dll.mui".
In my system it was renamed to "themecpl.dll.mui.ok". Again, i have no idea of how this happened.

After you rename "themecpl.dll.ok" to "themecpl.dll" (how it should be) you can tehn acces the personalization menu in control panel, but the window is blank. Then i renamed the "themecpl.dll.mui.ok" to "themecpl.dll.mui" (how it should be) and notice the help button and (an invisble one) to change the screen saver in the personalization window. But still, all blank.

Please, people having these problem go check and write me back if you too have those files renamed to ".ok". I'll keep investigating about this.
UPDATE:
After renaming back the dll files, i did a system restart, and guess what? yes, more weird stuff happened. When the OS was shutting down, it displayed a message of "installing updates" (when i haven't downloaded, nor installed any update). Then, when the os rebooted, the personalization menu came back to normal (yey!!), but...

I use Rocketdock, and i have it configured to run with windows startup. Rocketdock got a little messed up, and didn't want to run. I started it with default icons, and its running now, though still with some issues. I had some 3rd party themes installed and now they're not working. Currently using the windows 7 default aero theme.

Maybe the dlls being misteriously renamed is the problem, maybe not. I don't know. But now my personalization menu is working. I will post back if a find any more issues or whatsoever.

EDIT:
This is sort of another update:
Quote:
When the OS was shutting down, it displayed a message of "installing updates" (when i haven't downloaded, nor installed any update)
I think what the OS was "installing", was the original files of some dlls (I've known the OS keeps backups somewhere of its files, and not necessarily need to be retreive from a instalation disc) because i had uxtheme.dll files patched for 3rd party themes and now i check them, they are back to the originals, which doesn't allow me to use 3rd party themes. Correct me if i am wrong in any conclusion i have drawn here. Thank you
My System SpecsSystem Spec
04 Jan 2011   #15
ctpsupport

Windows 7 Professional 64bit
 
 
Very common issue ..

Quote   Quote: Originally Posted by micke7 View Post
Hi!

When i right click on my desktop and select personalize, nothing happens. I have tried to enter it via control panel, but it's not working!

Attachment 58861


Thank you in advance

I am having the same problem on 3 different DELL System (2 note book and 1 desktop)

And I am trying to find a solution to it ..

Let's narrow down the problem ..

The software installed on the system are
1. Lotus Notes 8.52
2. MS office 2007, 2010
3. Symantec Endpoint Enterprise 11.06
4. Glary Utilities -- run to clean up registry error
5. ccCleaner

Those are the common software on the 3 system.

Symantec Endpoint client would not launch on all 3 systems. I have reinstalled it on one system .. it still refuse to launch.

On one system, not confirm on other 2 system, right click on Computer cannot launch properties.

I have done the following ..
1. check on IE -- the systems are using IE8
2. register the dl -- done on one system .. no effect ..


To get to bottom of this, I may to do install a fresh copy and see what cause the issue.
My System SpecsSystem Spec
05 Jan 2011   #16
Nomogo

Windows 7 Ultimate 32bit
 
 
Possible solution

Quote   Quote: Originally Posted by ctpsupport View Post
Quote   Quote: Originally Posted by micke7 View Post
Hi!

When i right click on my desktop and select personalize, nothing happens. I have tried to enter it via control panel, but it's not working!

Attachment 58861


Thank you in advance

I am having the same problem on 3 different DELL System (2 note book and 1 desktop)

And I am trying to find a solution to it ..

Let's narrow down the problem ..

The software installed on the system are
1. Lotus Notes 8.52
2. MS office 2007, 2010
3. Symantec Endpoint Enterprise 11.06
4. Glary Utilities -- run to clean up registry error
5. ccCleaner

Those are the common software on the 3 system.

Symantec Endpoint client would not launch on all 3 systems. I have reinstalled it on one system .. it still refuse to launch.

On one system, not confirm on other 2 system, right click on Computer cannot launch properties.

I have done the following ..
1. check on IE -- the systems are using IE8
2. register the dl -- done on one system .. no effect ..


To get to bottom of this, I may to do install a fresh copy and see what cause the issue.

Hey, I solved it in my 32bit system doing this:


Quote   Quote: Originally Posted by Nomogo View Post
Quote   Quote: Originally Posted by Nomogo View Post
Hey guys,

I noticed this same issue today in my windows 7 ultimate 32bit, did a little research and found more people with this issue.

I have found something weird on my end:
Go to "C:\Windows\System32" and look for a dll file in the name of "themecpl.dll" ( theme control panel i guess).
In my system, said file was renamed to "themecpl.dll.ok". No on else uses this computer but me, and i'm don't have any idea how this file was renamed to ".ok"

Now go to "C:\Windows\System32\en-US" and look for a file named "themecpl.dll.mui".
In my system it was renamed to "themecpl.dll.mui.ok". Again, i have no idea of how this happened.

After you rename "themecpl.dll.ok" to "themecpl.dll" (how it should be) you can tehn acces the personalization menu in control panel, but the window is blank. Then i renamed the "themecpl.dll.mui.ok" to "themecpl.dll.mui" (how it should be) and notice the help button and (an invisble one) to change the screen saver in the personalization window. But still, all blank.

Please, people having these problem go check and write me back if you too have those files renamed to ".ok". I'll keep investigating about this.
UPDATE:
After renaming back the dll files, i did a system restart, and guess what? yes, more weird stuff happened. When the OS was shutting down, it displayed a message of "installing updates" (when i haven't downloaded, nor installed any update). Then, when the os rebooted, the personalization menu came back to normal (yey!!), but...

I use Rocketdock, and i have it configured to run with windows startup. Rocketdock got a little messed up, and didn't want to run. I started it with default icons, and its running now, though still with some issues. I had some 3rd party themes installed and now they're not working. Currently using the windows 7 default aero theme.

Maybe the dlls being misteriously renamed is the problem, maybe not. I don't know. But now my personalization menu is working. I will post back if a find any more issues or whatsoever.

EDIT:
This is sort of another update:
Quote:
When the OS was shutting down, it displayed a message of "installing updates" (when i haven't downloaded, nor installed any update)
I think what the OS was "installing", was the original files of some dlls (I've known the OS keeps backups somewhere of its files, and not necessarily need to be retreive from a instalation disc) because i had uxtheme.dll files patched for 3rd party themes and now i check them, they are back to the originals, which doesn't allow me to use 3rd party themes. Correct me if i am wrong in any conclusion i have drawn here. Thank you
You might solve it the same way.
I've never used 64bit windows, so i don't know if the system32 folder is named system64... anyways:

Go to "C:\Windows\System32" and look for a dll file with the name of "themecpl.dll"
If such file was renamed with an extension at the end or in any way, rename it back to "themecpl.dll".

Go to "C:\Windows\System32\en-US" and look for a file named "themecpl.dll.mui"
If such file was renamed with an extension at the end or in any way, rename it back to "themecpl.dll.mui".

Reboot your system, and problem solved. It worked for me. If your "themecpl.dll" and "themecpl.dll.mui" are ok, then i'm afraid i can't help you.
My System SpecsSystem Spec
08 Jan 2011   #17
ctpsupport

Windows 7 Professional 64bit
 
 

Thanks nomogo, I did look at your suggested solution earlier before posting the question.

I decide to do a REPAIR INSTALL on my system, and that resolved the issue I have with my system, most of the programming are running fine.

I am monitoring the situation.

And I am checking on the error indication - in ability of doing personification etc to check on when this recur.
My System SpecsSystem Spec
09 Aug 2014   #18
codeclog

Windows 7 x64/Arch Linux
 
 

I know it's an old thread, I just want to help in case someone googled her/his way here in search for a solution like I did.

My problem was, not only "personalization" but also "screen resolution" and many other links in the control panel (and desktop menu) rudely ignored my clicks. Then I fortunately right clicked and solution suddenly hit me. I have recently installed an alternative file manager (Q-Dir) and had it set for a default browser for all. Silly me. Of course file managers other than Explorer (might be wrong on that one, but that is beyond the point) can't open special folders like Personalization and Q-Dir gave me no warning to remind me.

So my advice on this one would be, if you have an alternative file browser installed make sure it is not set as a default browser.
My System SpecsSystem Spec
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 I can't enter the personalize menu!




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