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Windows 7: Please Help with Graphics card/driver

15 Aug 2010   #1

Windows 7 x32
Please Help with Graphics card/driver

What I have:
Nvidia Quadros NVS 110M
Windows 7 32 bit operating system
Dell Latitude D620
Graphic driver that I downloaded was from Dell Drivers and Downloads

My troubles began when I was working with Windows Live Movie Maker. My laptop is 4 years old so I guess I was pushing the cpu/gpu too hard because a square of black lines appeared around my cursor then it froze. Had to manually shut down laptop. When it started up I was at 800x600 resolution, I tried changing it to normal (1280x800) in the display options but the highest it could go was 1024x768, the glass effect for aero was gone, I can't put my laptop into sleep or hibernate. I checked my device manager and my graphics card said "Windows has stopped this device because it has reported problems. (Code 43)." I tried to update it but it said I had the latest driver. I decided to uninstall the graphics driver and re-install it.

A black screen came up after restarting, and gave me 2 options: 1) something about doing a repair installation to Windows XP (what my laptop came with) 2) Start Windows normally. I went with the latter but I was met with a blue screen with vertical lines. My laptop restarted and then I pressed F8 and selected "Last known good configuration." Windows 7 started up but it was still at 1024 resolution. By luck I looked up Windows Live Essential requirements and in the graphics section I needed DirectX 9 or higher. I installed that and everything was fixed. I thought everything was ok.

BUT I was working with Movie Maker again (for 2-3 hours) and then it froze and the screen became black. I restarted and I was back at 1024 res without the glass effect, sleep, and hibernate. I tried installing DirectX again but when I checked dxdiag it says that I already have DirectX 11. I tried uninstalling the graphics driver again and did a driver sweep. In my device manager my display adapter says Video Controller (VGA compatible) but when I try to manually update my driver software it says that it is up to date and listed under that is NVIDIA Quadros NVS 110M.

Is there anyway to get my resolution back? Is my card corrupted? There's no vertical lines right now but in the boot up screen there is a small bit near the top. Any help is greatly appreciated.

My System SpecsSystem Spec
15 Aug 2010   #2

Windows 7 Professional x64

I would suggest a system restore to get to a point before the troubles began.

Try this video card test: Video Card - Stress Test with Furmark
My System SpecsSystem Spec
15 Aug 2010   #3

Windows 7 x32

Hi, thanks for the reply. I did try a system restore for the time I first installed DirectX but it didn't revert back. There was no restore point before the troubles began. The FurMark test said that it could not initiate ZoomGPU and failed to start up so I tried another GPU stress test with AtiTool and that failed.

So the underlying problem is I only have a generic VGA graphics card which I can't seem to update with the device manager even though it says it's up to date. What do I do? It seems like I tried everything.
My System SpecsSystem Spec

15 Aug 2010   #4

Windows 7 Professional x64

Please upload your msinfo32.sys file.

Quote   Quote: Originally Posted by JK
Enter msinfo32.exe into the start menu, and press enter. Go to File>Save, and save a copy on your desktop. Right-click on it, and select Send to>New compressed folder. Then attach the file to your next post.
My System SpecsSystem Spec
15 Aug 2010   #5

Windows 7 x32

Here is the info

My last resort is to do a clean install for Windows 7. There is a partition created on my hard drive for a Windows 7 back up but I can't access it. I thought it would be in the boot up screen where you select Internal HDD but that just takes me back to the log in screen.

Edit: I uninstalled the vga controller and now it's back to Nvidia Quadros NVS 110M but now it has a code 43 error. Uploaded new msinfo.

Attached Files
File Type: zip msinfo32 (92.5 KB, 46 views)
My System SpecsSystem Spec
07 May 2011   #6

Windows 7 Home Premium 64-Bit

I have an ATI graphics card in my laptop, and on the drivers website it shows a newer driver version available to download for it, but how do I install it? Do I just open the setup file and install normally to update it to the newer version, or do I do it through device manager?
My System SpecsSystem Spec

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