Someone must know how I can fix my disc drive?  

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  1. Posts : 16
    Windows 7 Ultimate x64
       #1

    Someone must know how I can fix my disc drive?


    I'm not exactly computer savvy, I play games, I do graphics and video, but the innnerworkings are beyond me. I have a basic grasp, but that's as far as it goes.

    Anyway I was using my computer fine, turned it off one night and when I next turned it on it wouldn't start and said I had to do a system restore, which I did.
    Since then my drive will just not work. I can see it under 'my computer' scanned for viruses and checked everything was up to date and it is.
    It won't recognise discs (CD/Games/DVDS) and I'm at a loss for how to fix it.

    If anyone can help I'd be very grateful.

    Thanks :)
      My Computer


  2. Posts : 9,606
    Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
       #2

    Can you give us the make & model of you computer ? Desktop or Laptop ?
      My Computer


  3. Posts : 16
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Dell Inspiron 545, Desktop
      My Computer


  4. Posts : 465
    Windows 7 Ultimate x64 and Home Premium x64
       #4

    Are you running on one hard drive, or more than one?

    You state it was having problems recognizing discs, so how old is this computer by any chance? When did you get it from Dell or from a store?

    Try also rebooting the computer one more time, see if you can get it to see any CD/DVDs you have.

    First guess is that the CD/DVD drive may have gone bad. If it is an old computer, it might not be under warranty anymore and you may need to just have the DVD drive replaced.

    Worst case scenario - System is going really bad.
      My Computer

  5.    #5

    Liisa said:
    Dell Inspiron 545, Desktop
    that's not enough info.. with a Dell you have to know the 7 digit service tag in order to get a list of hardware. if you don't know what it is or how to find it, go to support.dell.com, click on drivers and downloads, then below where it says enter your service tag, there's a link where Dell can find it for you.
      My Computer


  6. Posts : 3,139
    Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
       #6

    Might be more to it. I'm more worried about your pc not turning on one day. Download and install Malwarebytes, boot into safe mode, and scan.
      My Computer


  7. Posts : 3,139
    Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
       #7

    After performing what I said above, you can upgrade the firmware on the appropriate drive.

    Drivers & Downloads
      My Computer


  8. Posts : 9,606
    Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
       #8

    Looks like a fairly new computer
      My Computer

  9.    #9

    With Dells, the same model number can have 100 different permutations of chipsets, drives, cpus, graphics and sound options and so on, that's why I always check the service tag.
      My Computer


  10. Posts : 3,139
    Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
       #10

    Finland must be sleeping now. zzzzzzzzzzz
      My Computer


 
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