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Windows 7: USB keyboard problem

22 Jan 2011   #11
dandan666

Windows 7 64-bit
 
 

On the off-chance that the OP is still on this board: did you ever solve your keyboard problem?

The reason I'm asking is that I have the exact same problem, which is to say a USB keyboard that I'm trying to hook up to my computer, but keep getting told that Windows couldn't find a driver for my device. I tried all the solutions suggested here (bar deleting the entire USB stack and letting Windows rebuild it) and elsewhere to no effect.

The device is a perfectly ordinary Logitech USB keyboard. The kind that's supposed to work without any drivers whatsoever, which it does, pre-boot and under Linux, and even in a virtual machine running Windows XP hosted by the same Windows 7 that can't find the frickin driver.

What's even crazier is that at one point I uninstalled the kbd in Device Manager, rebooted, and then used the external keyboard to type in my password, after which Windows proceeded to go through the driver charade all over again and screw it up.

Any ideas?


My System SpecsSystem Spec
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22 Jan 2011   #12
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

What is the model number of the keyboard?
My System SpecsSystem Spec
22 Jan 2011   #13
dandan666

Windows 7 64-bit
 
 

It's a Logitech Ultra-Flat Keyboard, m/n Y-BP62a, p/n 820-000230
My System SpecsSystem Spec
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22 Jan 2011   #14
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

  1. Quote:
    1. Open Device Manager by clicking the Start button , clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager.* If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
    2. In Device Manager, locate the device you want to update, and then double-click the device name.
    3. Click the Driver tab, and then click Update Driver and follow the instructions.
    http://windows.microsoft.com/en-US/w...rking-properly
Did you try the above?
Device Manager is where to go right click keyboard then click properties on the keyboard and then driver tab then click update.

I didn't find a Windows driver specific for your keyboard from MS. I was hoping it would at least list a specific generic driver.
Then you could just download it direct.

Mike
My System SpecsSystem Spec
22 Jan 2011   #15
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

If that doesn't work go here.
Download details: Microsoft Fix it: Automated solutions for your issues

Scroll down to this. Mats_Run.devices.exe

Click Download and at prompt Save. Then right click download and select Run as Administrator. Click Accept on window that opens then follow prompts.

Maybe it will fix it or give solution.
My System SpecsSystem Spec
22 Jan 2011   #16
dandan666

Windows 7 64-bit
 
 

Thanks for trying to help, Mike.

Yeah, I tried that but no luck. Windows Update didn't help one bit, and the best I could do was install the HID-compliant device driver, which although it did not result in an error, din't get me a working keyboard either.

I also tried the standard HID Keyboard Device driver but that produced the following:

Code:
Windows encountered a problem installing the driver software for your device.

HID Keyboard Device

This device cannot start. (Code 10)
As for Microsoft Fix It, I tried that a couple of days ago but gave it another shot (three actually) just now but all it did was conclude that there was a driver issue, try to reinstall the driver, and fail miserably.
My System SpecsSystem Spec
22 Jan 2011   #17
thefabe

Windows 7 ultimate 64 bit / XP Home sp3
 
 

Quote   Quote: Originally Posted by dandan666 View Post
It's a Logitech Ultra-Flat Keyboard, m/n Y-BP62a, p/n 820-000230
Try going to Logitech and download in the setpoint driver for your board.
Fabe
My System SpecsSystem Spec
22 Jan 2011   #18
dandan666

Windows 7 64-bit
 
 

Tried SetPoint, no improvement, or even any option to fiddle with, which is probably because both my mouse and keyboard, while being Logitech products, are the simplest kind without any flashing lights or multimedia buttons and the like.

When I searched the Logitech website for a driver several days ago all I found was a brief note that the keyboard uses the standard Windows drivers.
My System SpecsSystem Spec
22 Jan 2011   #19
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

Try the Logitech setpoint for this basic K-120 wired keyboard.
Select the 64bit if it doesn't Auto-detect.
What the heck. Worse that can happen is it doesn't work and you have to uninstall.
Mike

Keyboard K120

I see we posted at the same time.

Just a thought.
If you bought it at a store just recently I would return it and try a K series or a different brand such as an MS.

I have the K-320.
They also have the K wired series.
My System SpecsSystem Spec
22 Jan 2011   #20
dandan666

Windows 7 64-bit
 
 

The thing is that I really like this keyboard, plus it was given to me as a bday present several years back. And there isn't any reason whatsoever why Win7 should be making such a fuss over this anyway.

My next step is to tear down the entire USB system and let Windows pick up the pieces. If that does not work, then I'm going to learn a bit about USB. But one way or another, I will find out what's happening.

Thank you guys for your effort.
My System SpecsSystem Spec
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