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Windows 7: USB keyboard problem

22 Jan 2011   #21
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

Sorry I couldn't be more help.

I'm not sure what the problem is.

Good luck.
Mike


My System SpecsSystem Spec
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22 Jan 2011   #22
Fayla

Windows 7 Professional 64 Bit SP1
 
 

Have you used the sfc /scannow command to see if it might correct the driver issue that the computer has. Also, the HID service is running correctly yes?

A long shot idea: Go into the properties of your keyboard, the driver tab, update driver, click manual selection, untick compatible list. Try assigning one of the keyboard drivers from the (STANDARD) name (EX: HID Keyboard device.) In the attachment I done this method, but I assigned the correct specific driver for my USB keyboard. Basically, one of the default installed keyboard drivers in Windows may work for your keyboard. If not, you can always go back to the driver tab of the keyboard and then click uninstall.

Quote   Quote: Originally Posted by dandan666 View Post
It's a Logitech Ultra-Flat Keyboard, m/n Y-BP62a, p/n 820-000230
My System SpecsSystem Spec
22 Jan 2011   #23
dandan666

Windows 7 64-bit
 
 

I tried SFC yesterday. First I couldn't get it to run because "Windows Resource Protection could not start the repair service." Then I ran it from the system repair thing in the boot menu and it didn't find any errors.

I just checked the HID service and it was off (set to manual), so I started it and uninstalled the keyboard, then scanned for new hardware. Failure yet again.

As for forcing the keyboard to use one of the standard drivers, I tried that too and the best I could do was to get the HID-Compatible Device driver to load without error. Sadly, the keyboard remained lifeless it's status was listed as something like "No driver loaded for this device." All the other drivers I tried, including the HID Keyboard driver, resulted in a Code 10.

I appreciate the ideas, tho. Thanks.
My System SpecsSystem Spec
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23 Jan 2011   #24
piggo

Windows 7 Ultimate 64 bit
 
 

Hello! No, my problem is still not fixed! No one was able to help (never ever Microsoft support technicians on the phone, they had no idea) and I tried everything u can read on this forum. So I had to give up on this issue and let my illuminated Logitech keyboard work fine on another of my workstations! :-(

My system is rock solid, I don't have any issue at all, any hid devices (but keyboards, I tried pretty much like 10 USB keyboards brands) works fine. I wait for the SP1 release to see if updating the whole system also fix this problem.

I did every try u did, let the system reload all the USB stack devices and the stack itself with no joy when on other systems those keyboards works fine.

Becouse that is a production machine, the only thing I didn't try was to completely remove VMware Workstation software. I'm wondering it could be it blocking something related with the USB keyboards, also if those same keyboards works astonishing fine on various virtual Win machines hosted on the same host broken system :-)

If u want and u can, give it a try: completely unistall VMware software using something like Your Uninstaller, then manually clean up your registry using something really professional like Registrar Registry Manager searching and deleteting all the VMware occurancies.

I'm curious to see the results if u want to try this.

PS: I didn't know about Mats_Run.exe then in my case it proved to be such a dumb program! He didn't find any problem with the HID keyboard stack and reported the issue like a lack of driver for my HID keyboard. Thats just dumb :-)
My System SpecsSystem Spec
23 Jan 2011   #25
dandan666

Windows 7 64-bit
 
 

Hi, Piggo. I'm a bit disappointed to hear you haven't found a solution yet but I don't plan on giving up so we will get there... eventually.

Anyway, I did the USB stack reinstallation in the meantime and it didn't do anything other than add my webcam to the list of driverless devices, so I had to resort to System Restore.

I have both VirtualBox and VMWare Player on my machine. Your suggestion is a good one. I will uninstall both of them next week and see what happens.
My System SpecsSystem Spec
23 Jan 2011   #26
piggo

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by dandan666 View Post
Hi, Piggo. I'm a bit disappointed to hear you haven't found a solution yet but I don't plan on giving up so we will get there... eventually.

Anyway, I did the USB stack reinstallation in the meantime and I didn't do anything other than add my webcam to the list of driverless devices, so I had to resort to System Restore.

I have both VirtualBox and VMWare Player on my machine. Your suggestion is a good one. I will uninstall both of them next week and see what happens.
Hehehehe brother 666 :-) Well, I'm quietly pretty sure it is that virtual software, in your case TWO virtualization software are even too much :-) Try it and lemmy know when u can but remember: to be sure u have to cleanup all those stuff pretty well before retry the keyboard install.

PS: it can be interesting to know what is your USB chipset and if your Win 7 is a clean install or an upgrade. In my case it is Vista 64 upgrade. And my chipset is AMD 790GX.
My System SpecsSystem Spec
23 Jan 2011   #27
dandan666

Windows 7 64-bit
 
 

It never really occurred to me that having both installed might be a problem. It's not like I tried to use them both at the same time, although I can now see how all the USB-related garbage that they add to the mix might complicate things.

No worries, I'll clean it out good and proper before trying the keyboard again.

Mine was a clean install. As for the chipset, it's an Intel PM45 on a MSI motherboard (it's an MSI laptop).
My System SpecsSystem Spec
23 Jan 2011   #28
piggo

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by dandan666 View Post
It never really occurred to me that having both installed might be a problem. It's not like I tried to use them both at the same time, although I can now see how all the USB-related garbage that they add to the mix might complicate things.

No worries, I'll clean it out good and proper before trying the keyboard again.

Mine was a clean install. As for the chipset, it's an Intel PM45 on a MSI motherboard (it's an MSI laptop).
So, as I suspected, it is not chipset related. MSI laptops looks good and are not expensive, I'm in search for a new laptop and I think I want to buy something like a MSI GX740, the new version with Sandy Bridges processors :-)
My System SpecsSystem Spec
23 Jan 2011   #29
dandan666

Windows 7 64-bit
 
 

It occurred to me at some point that it might be a chipset thing, but with everything that's come up since I don't think it's very likely.

As for the laptop, yeah, MSIs are good and pretty cheap. I have a GX623, and I'm pretty satisfied. The CPU could be a bit faster but it does a decent job. That GX740 is a quadcore i7 and looks pretty good indeed.

Anyway, I will post again after I've uninstalled the VM software on my machine.
My System SpecsSystem Spec
24 Jan 2011   #30
dandan666

Windows 7 64-bit
 
 

Yeah, I know it should just hook up, which is what makes it particularly annoying.

The USB settings in BIOS Setup make no difference in my case. It used to be set to Legacy, now it's set to Auto. Since it didn't have any effect, I just left it that way.
My System SpecsSystem Spec
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