Constantly needing to reinstall drivers  


  1. Posts : 2
    windows 7 home premium 64bit
       #1

    Constantly needing to reinstall drivers


    I bought a dv7-4035tx a couple of weeks ago, and i am having an odd problem, to which we cannot come up with a permanent solution.
    There were no problems at first. Then after i removed some of the HP bloatware that came with my machine, i started having some issues with my sound. at first it was once every few minutes and i assume it was a codec issue or something. it then progressed to every few seconds, making watching any videos, or listening to music impossible.
    Essentially, the sound "glitches" and distorts and makes a bit of a screeching sound and the whole computer freezes until it is over.
    both my sound card and vid card drivers are up to date via device manager.
    Rebooting does not help.
    I have an ATI card. so i installed catalyst. it took over an hour to run, and when it was done, it said there was a failure/error.
    By swapping between safe mode and full mode, i managed to get it to update the driver.
    I thought it was the end of it, but it happened again. a driver rollback and then update was sufficient to remove the issue, long enough to watch one movie. when i went to wach something else, the problem was back.


    If i install the drivers from the HP website it lasts about 15 minutes before i have to reinstall and reboot because its started again.


    It's driving me nuts. i houldnt be having these kinds of issues with a brand new laptop



    Is there something i'm missing, or is it time to call HP and deal with an Indian at a call centre?
      My Computer


  2. Posts : 3,139
    Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
       #2

    In your haste to remove "bloatware" you removed something essential.

    If it's a codec issue, try installing K-Lite codec.

    Codec Guide: K-Lite Codec Pack - Windows 7 codecs

    Also, have you re-installed the drivers from HP's site?
      My Computer


  3. Posts : 2
    windows 7 home premium 64bit
    Thread Starter
       #3

    1. Have installed up to date codecs already

    2. Did you actually read the post before replying. Do you work for microsoft?
      My Computer


 

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