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Windows 7: Constantly needing to reinstall drivers

27 Sep 2010   #1

windows 7 home premium 64bit
Constantly needing to reinstall drivers

I bought a dv7-4035tx a couple of weeks ago, and i am having an odd problem, to which we cannot come up with a permanent solution.
There were no problems at first. Then after i removed some of the HP bloatware that came with my machine, i started having some issues with my sound. at first it was once every few minutes and i assume it was a codec issue or something. it then progressed to every few seconds, making watching any videos, or listening to music impossible.
Essentially, the sound "glitches" and distorts and makes a bit of a screeching sound and the whole computer freezes until it is over.
both my sound card and vid card drivers are up to date via device manager.
Rebooting does not help.
I have an ATI card. so i installed catalyst. it took over an hour to run, and when it was done, it said there was a failure/error.
By swapping between safe mode and full mode, i managed to get it to update the driver.
I thought it was the end of it, but it happened again. a driver rollback and then update was sufficient to remove the issue, long enough to watch one movie. when i went to wach something else, the problem was back.

If i install the drivers from the HP website it lasts about 15 minutes before i have to reinstall and reboot because its started again.

It's driving me nuts. i houldnt be having these kinds of issues with a brand new laptop

Is there something i'm missing, or is it time to call HP and deal with an Indian at a call centre?

My System SpecsSystem Spec
27 Sep 2010   #2

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer

In your haste to remove "bloatware" you removed something essential.

If it's a codec issue, try installing K-Lite codec.

Codec Guide: K-Lite Codec Pack - Windows 7 codecs

Also, have you re-installed the drivers from HP's site?
My System SpecsSystem Spec
27 Sep 2010   #3

windows 7 home premium 64bit

1. Have installed up to date codecs already

2. Did you actually read the post before replying. Do you work for microsoft?
My System SpecsSystem Spec


 Constantly needing to reinstall drivers

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