no sound on new pc  

packard bell ixtreme m3720

motherboard packard bell mcp73pvt-pm


Updated real tech audio drivers
updated graphic card drivers
Tried different speakers
Tried Different monitor with built in speakers
All showing installed on the device manager
The real tech is working i can see it in the icon showing green and the volume moving up and down

i have tried various codec packs ,but none of the above work
I hear no sound?
Can anyone steer me in the right direction.

Hears the pc
PACKARD BELL iXtreme X5620 Refurbished Desktop PC buy online | Currys

I have already been in device manager and updated all drivers.
I will down load what you suggested but a lot of these thing allegedly show you an error and want you to pay for the so called driver that is missing.

mcgoo said:

I have already been in device manager and updated all drivers.
I will down load what you suggested but a lot of these thing allegedly show you an error and want you to pay for the so called driver that is missing.

That's very true

One option is to completely remove all sound related drivers from device manager (including ticking 'remove driver software') and installing the driver fresh from the realtek website.


OS

I had already tried uninstalling the drivers and reinstalling ,
by the way the thing you advised to download said i needed 12 drivers at only $29.99...not
I have decided that it must be the on board sound card that is kaput,so will take it back to the shop for either a replacement or money back as i have only had it 6 days.

mcgoo said:

I had already tried uninstalling the drivers and reinstalling ,
by the way the thing you advised to download said i needed 12 drivers at only $29.99...not
I have decided that it must be the on board sound card that is kaput,so will take it back to the shop for either a replacement or money back as i have only had it 6 days.

That's best thing to do. When you get a computer and you have problems right off the bat that are hard to solve, or you find something you don't like about it, RETURN that PC since you will start thinking Negatively about it. I learned the hard way with my first laptop. I just settled with it, and I hated it for the 2 years I owned it. This was an Acer Aspire laptop, which ALWAYS had bugs and NEVER worked correctly.

I now own an HP Pavilion DV7 4060us and it's the best laptop ever.