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Windows 7: windows 7 printer prob

10 Nov 2010   #21
ajcoley

windows 7
 
 

Sorry that sounded a bit thick!! lol
Done the restore, now going to do the other thing


My System SpecsSystem Spec
.
10 Nov 2010   #22
ajcoley

windows 7
 
 

ok done all that`
still wont print
My System SpecsSystem Spec
10 Nov 2010   #23
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

OK, then I just dont know.
My System SpecsSystem Spec
.

10 Nov 2010   #24
ajcoley

windows 7
 
 

ok
thanks for your time anyway
My System SpecsSystem Spec
10 Nov 2010   #25
WindowsStar

Windows 7 Enterprise (x64); Windows Server 2008 R2 (x64)
 
 

@ajcoley

We need a lot more information:

1) All specs on laptop, especially USB information.
2) All specs on the other machine where the printer works, especially USB information.
3) Screen shots of the errors from laptop, and screen shots of it working from the other machine.

What drivers are you using, Microsoft or HP, on both machines, are they the same??

Have you tried disabling your anti-virus software or firewall and then printing?

Does the HP 4200 have a network card in it?? could we set it up for network printing?

Sorry I know that is a lot but I need it to help.

Note: I will not be back to the forum for about 5 hours.
My System SpecsSystem Spec
10 Nov 2010   #26
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Hi ajcoley, When you installed the driver/software for the printer was the usb cable already attached to the printer and laptop ?
My System SpecsSystem Spec
10 Nov 2010   #27
ajcoley

windows 7
 
 

Sorry i am notthat good
USB Spec
Screen shots
I dont really wan to disable firewall ect
There is no network card
My System SpecsSystem Spec
10 Nov 2010   #28
ajcoley

windows 7
 
 

Quote   Quote: Originally Posted by pebbly View Post
Hi ajcoley, When you installed the driver/software for the printer was the usb cable already attached to the printer and laptop ?
Yes it was, should it not have been?
My System SpecsSystem Spec
10 Nov 2010   #29
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Quote   Quote: Originally Posted by ajcoley View Post
Quote   Quote: Originally Posted by pebbly View Post
Hi ajcoley, When you installed the driver/software for the printer was the usb cable already attached to the printer and laptop ?
Yes it was, should it not have been?
normally you have to attach the cable after the installation of the drivers and software , during installation, and by reading the printer manual it should have informed you of this , Uninstall the driver and software, disconnect the USB cable and reinstall driver/software only connect the cable when instructed to do so
My System SpecsSystem Spec
10 Nov 2010   #30
ajcoley

windows 7
 
 

Quote   Quote: Originally Posted by pebbly View Post
Quote   Quote: Originally Posted by ajcoley View Post
Quote   Quote: Originally Posted by pebbly View Post
Hi ajcoley, When you installed the driver/software for the printer was the usb cable already attached to the printer and laptop ?
Yes it was, should it not have been?
normally you have to attach the cable after the installation of the drivers and software , during installation, and by reading the printer manual it should have informed you of this , Uninstall the driver and software, disconnect the USB cable and reinstall driver/software only connect the cable when instructed to do so
Ok I looked in the control panel to uninstall it and i cant find anything to do with hp printer driver, is it poss that it never made it there in the first place?
My System SpecsSystem Spec
Reply

 windows 7 printer prob




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