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Windows 7: Unable to use new keyboard and mouse

01 Feb 2011   #11
Agj32mrgibbits

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Commodore Pet View Post
Can you please post a view of device manager for us with the keyboard and mouse items expanded.
I can't take a screenshot of when the keyboard and mouse fail to install because I don't have a keyboard to press PrintScreen on.

They show up under "Other Devices" as "Steelseries XAI" and "Razer Lycosa" with a yellow triangular icon and an exclamation mark on them.


Here is a screenshot of them right now, they are working using the following method:

Quote:
The only way that I can get them to work is if I use the task manager to kill all the "drvinst.exe" processes before they can fail at finding drivers, and then install the manufacturers drivers. But, this fix only works until I reboot my computer and Windows fails at finding drivers again causing the new devices to become undetectable.



I am getting extremely tired of having to end task of so many "drvinst.exe" processes every time I start my computer. Just today I didn't do it quick enough and spent an hour reinstalling them.


My System SpecsSystem Spec
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02 Feb 2011   #12
Commodore Pet

Windows 7 Home Premium 64 bit SP1
 
 

Let's try to resolve this issue one device at a time.

When you have the devices that work plugged in, install the driver for your new keyboard making sure the driver is the latest from the manufacturer for the 64 bit version of Windows 7. Then go to device manager, uninstall the current keyboard driver then shutdown, plug in the new keyboard then restart and see what happens and let me know.
My System SpecsSystem Spec
22 Feb 2011   #13
Agj32mrgibbits

Windows 7 Ultimate x64
 
 

Unable to use new keyboard and mouse-k.png


Attached Thumbnails
Unable to use new keyboard and mouse-k.png  
My System SpecsSystem Spec
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26 Apr 2011   #14
Agj32mrgibbits

Windows 7 Ultimate x64
 
 

Is there a way I can tell Windows just to not try installing drivers for these devices?
My System SpecsSystem Spec
26 Apr 2011   #15
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

Windows will not normally try to update drivers unless you tell it to;



You can also disable "Automatic updates", and select only those updates you want to install.

The drivers for various devices are the responsibility of the device manufacturer. If you have a device that does not work properly for some reason, it is no use blaming Windows.

Buying various devices only to discover that they have no drivers for Windows 7, or that the drivers don't work, is quite common. It's best to check before you purchase various devices.

I have at least fifteen mice and a large collection of keyboards that will not work properly on Windows 7. That's just how it is.......

Regards....Mike Connor
My System SpecsSystem Spec
26 Apr 2011   #16
Agj32mrgibbits

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Mike Connor View Post
Windows will not normally try to update drivers unless you tell it to;



You can also disable "Automatic updates", and select only those updates you want to install.

The drivers for various devices are the responsibility of the device manufacturer. If you have a device that does not work properly for some reason, it is no use blaming Windows.

Buying various devices only to discover that they have no drivers for Windows 7, or that the drivers don't work, is quite common. It's best to check before you purchase various devices.

I have at least fifteen mice and a large collection of keyboards that will not work properly on Windows 7. That's just how it is.......

Regards....Mike Connor
If you took the time to read my previously posts in this thread you would find that Windows is not trying to update the drivers, instead it is trying to install drivers over the drivers that are already installed and working perfectly. Upon reboot Windows will try installing drivers and fail, it then disables the devices.

I have automatic updates set to notify me when an update is available, but do not download or install. Although, this has nothing or little to do with my problem.

My mouse and keyboard DO have drivers for Windows 7 64 bit. I install them and they work perfectly up until reboot, then Windows trys to install it's own drivers even though drivers are already installed for the devices, fails to find drivers, and thus disables the devices.

I've replicated the problem using mice that previously worked just by moving them to a different USB port, so it is not the hardwares' fault.
My System SpecsSystem Spec
26 Apr 2011   #17
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

Quote   Quote: Originally Posted by Agj32mrgibbits View Post

If you took the time to read my previously posts in this thread you would find that Windows is not trying to update the drivers, instead it is trying to install drivers over the drivers that are already installed and working perfectly. Upon reboot Windows will try installing drivers and fail, it then disables the devices.

I have automatic updates set to notify me when an update is available, but do not download or install. Although, this has nothing or little to do with my problem.

My mouse and keyboard DO have drivers for Windows 7 64 bit. I install them and they work perfectly up until reboot, then Windows trys to install it's own drivers even though drivers are already installed for the devices, fails to find drivers, and thus disables the devices.

I've replicated the problem using mice that previously worked just by moving them to a different USB port, so it is not the hardwares' fault.
I always try to read and comprehend posts as carefully as possible. Obviously not always successfully. My apologies if I misunderstood somewhat.

However, there is no reason for Windows to try and install drivers on hardware that is working. Something else must be causing it to do that. The only reason for Windows to try and install drivers is if the hardware is removed.

If it is not recognising installed hardware at boot, then the problem is also not with the hardware itself.

Have you tried disabling your main USB hub, uninstalling the drivers, reinstalling the USB drivers, and then replugging the devices?

This has worked before on some recalcitrant devices. Once installed on a particular hub channel they misbehave when moved. ( I don't know exactly why). The only way I have found to cure this is to disable the USB hub itself, and then reinstall the hub drivers.

Regards....Mike Connor
My System SpecsSystem Spec
27 Apr 2011   #18
pooch

Windows 7 Ultimate x64
 
 

Hello Agj32mrgibbits if mikes advice does not work try this

General USB problems
After a USB device is installed and then removed Windows hides the driver this first part makes all hidden drivers visible.
Remove all USB devices
Click on start orb, Type Advanced System settings in the search box and click to go there.
Click on Advanced tab, Click on Enviroment Variables.
Under the window System variables click on New.
Type " devmgr_show_nonpresent_devices" (without the ") as the variable name and type 1 as the value.
Click ok 3 times to close the windows
Click on start orb, Type Device Manager in the search box and click to go there.
Click on View, Click on Show hidden devices.
Now you can uninstall all old and unknown USB devices.
The infcache.1 file is used to store information about USB drivers, the information in this file may have become corrupted or may cause windows to load the wrong driver or cause a driver not found message to be generated.
Deleting this file will force windows to generate a new infcache.1 file
Right click on the start orb and select Windows Explorer,
Select Computer in the address bar and search for infcache.1
Right click on the file infcache.1 (if you have more instances of Windows installed only do this for infcache.1 C:\Windows\System32\Driver Store)
Click on properties, Click on security tab, Click on Edit, Click on Add
Type Administrators In the window with the blinking cursor, Click OK
Place a tick in the box under allow to the right of Full Control, Click Apply, Yes and OK
Delete the infcache.1 file
Connect a USB device, but not the one you were having trouble with to make a new infcache .1
New Start the PC and try your device again.
My System SpecsSystem Spec
27 Apr 2011   #19
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Have you tried booting into safe mode first to see if you get any response from your keyboard and mouse?

You may also have a faulty motherboard or some RAM gone bad.
My System SpecsSystem Spec
27 Apr 2011   #20
suman6792

Windows 7 Home Premium 32bit
 
 

JUST DOWNLOAD DRIVERMAX OR DEVICE DOCTOR OR DriverGenius
THEY ARE DRIVER MANAGING SOFTWARE. THIS WILL SOLVE YOUR PROB
My System SpecsSystem Spec
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 Unable to use new keyboard and mouse




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