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Windows 7: Unable to use new keyboard and mouse

28 Apr 2011   #31
pooch

Windows 7 Ultimate x64
 
 

Maybe I am not making myself clear you can quite happily uninstall all the not connected devices, you can even uninstall the connected devices.(that should by this stage be disconnected anyway) Windows makes a data base of drivers, every time you plug in a USB device this data base gets updated to enable the device to be reinstalled if you remove it and plug it in again even if you use a different port. The important point here is this data base can become corrupted causing problems and that is what I am trying to sort out here.
The only stipulation is; after deleting the infcache.1 file you must plug in a device that was working before ie your Toshiba mass storage device.


My System SpecsSystem Spec
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28 Apr 2011   #32
Agj32mrgibbits

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by pooch View Post
Maybe I am not making myself clear you can quite happily uninstall all the not connected devices, you can even delete the connected devices. Windows makes a data base of drivers every time you plug in a USB device this data base gets updated to enable the device to be reinstalled if you remove it and plug it in again even if you use a different port. The important point here is this data base can become corrupted causing problems and that is what I am trying to sort out here.
The only stipulation is; after deleting the infcache.1 file you must plug in a device that was working before ie your Toshiba mass storage device.
Yes, that is exactly what I did.

All those drivers that show as unconnected except for the mass storage one were created when I plugged in the mouse and keyboard. If I uninstall them, the mouse and keyboard will stop working even though it still has the device drivers than say connected.
My System SpecsSystem Spec
28 Apr 2011   #33
pooch

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Agj32mrgibbits View Post
Yes, that is exactly what I did.

All those drivers that show as unconnected except for the mass storage one were created when I plugged in the mouse and keyboard. If I uninstall them, the mouse and keyboard will stop working even though it still has the device drivers than say connected.
OK thank you that is very strange
My System SpecsSystem Spec
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28 Apr 2011   #34
pooch

Windows 7 Ultimate x64
 
 

In the last picture have you disconnected the Port 0006 Ut165 flash storage device? as it shows as no longer connected


Attached Images
Unable to use new keyboard and mouse-capture.png 
My System SpecsSystem Spec
28 Apr 2011   #35
Agj32mrgibbits

Windows 7 Ultimate x64
 
 

Yes, I unplugged it during the short time that the computer was off during the reboot.
My System SpecsSystem Spec
28 Apr 2011   #36
pooch

Windows 7 Ultimate x64
 
 

When you first installed the drivers were the mouse and keyboard already plugged in?
My System SpecsSystem Spec
28 Apr 2011   #37
Agj32mrgibbits

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by pooch View Post
When you first installed the drivers were the mouse and keyboard already plugged in?
No, I plugged them in after installing/rebooting.
My System SpecsSystem Spec
28 Apr 2011   #38
Dwarf

Windows 8.1 Pro RTM x64
 
 

Do you have a card reader or other hardware that is connected internally to a USB header on the motherboard? If so, disconnect it/them and see if that helps.
My System SpecsSystem Spec
28 Apr 2011   #39
pooch

Windows 7 Ultimate x64
 
 

I think we have exhausted all options here except a fresh install let us know how you get on
My System SpecsSystem Spec
28 Apr 2011   #40
Agj32mrgibbits

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by pooch View Post
I think we have exhausted all options here except a fresh install let us know how you get on
Probably won't do a fresh install until my next storage upgrade but I'll make sure to report back.
My System SpecsSystem Spec
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 Unable to use new keyboard and mouse




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