Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: USB drivers not working properly

22 Jan 2011   #1

windows 7 Home Premium 32bit
USB drivers not working properly

Hey I left my computer to do an update afew hours ago and when I got back my screen was messed up so I restarted and it did an HP BIOS update which ran my fan pretty hard while it was doing it anyways I got it all updated only to log back in to find none of my usb ports were working and they all have an exclamation mark over them in the device manager saying the device is not compatible! I tried reinstalling the driver but still nothing. Please help, they have been working fine for the 5 months i've had the laptop (HP G62)

My System SpecsSystem Spec
22 Jan 2011   #2

windows 7 Home Premium 32bit

Also my drivers are up to date on it.
My System SpecsSystem Spec
22 Jan 2011   #3

windows 7 Home Premium 32bit

One more detail, when i click properties on the driver I get this message - Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19
My System SpecsSystem Spec

22 Jan 2011   #4

Windows 7 Ultimate x64

Download Speccy 1.08.218 -

Post the Motherboard specs please

Can you download this and run it, we need to know your Model Motherboard and the specs in the computer
See what I or anyone else can research
My System SpecsSystem Spec
22 Jan 2011   #5

windows 7 Home Premium 32bit


As unlikely as it seems, I was able to resolve a VIDEO problem with this technique. The error seems to be common for CD/DVD's (think I saw it a couple years ago myself) but it can and does happen to other devices as well.

In my case, the video driver would not load properly. So I was stuck with generic standard VGA (stinks on my wide screen monitor!!!). Exact same error in Device Manager on the Display item (blah blah Code 19). Problem started after some incomplete patching after a reboot (tried to do too many patches at once I think).

So I went looking, and sure enough under


there are about twenty similar looking keys

{4D36E968-E325-11CE-BFC1-08002BE10318} vs.
One had keys '(Default)' = Display Adaptors and 'Class' = Display

and there was an 'UpperFilters' = pivot

(pivot being the crummy utility that screwed me up, which I had uninstalled in my troubleshooting efforts- or tried to, I am guessing the system was locked into trying to load the missing utility)

renamed it to 'UpperFilters.bak' and rebooted. Full screen goodness resulted !!!

So ANYBODY getting that error for any devices could try a similar series of steps. Find the Class object for your problematic device (looking at the '(Default)' and 'Class' keys under those similar entries) and move/delete those UpperFilter and/or LowerFilter keys.

You would think with a documented solution like this, Microsoft could have the result reachable from the "Look online for solutions" button under the device object in Device Manager. I have never seen that produce any good result. Geez I was ready to reinstall Windows after trying to remove and reinstall the drivers, safe mode, etc. for days.
My System SpecsSystem Spec

 USB drivers not working properly

Thread Tools

Similar help and support threads
Thread Forum
USB Keyboard & Mouse Drivers Not Loading Properly
I'm having a lot of "fun" with a 3rd-party Dell with Windows 7 Pro x64 installed. The complaint was that a fake support company had locked Windows with an unknown password. The first thing I did was make a full backup of the drive, so we're good there. I connected the drive to another machine...
General Discussion
Drivers not properly loading on boot
Since yesterday I started having problems loading some drivers every time I boot up. None of my mice work except for my wired one (I have 3 lol, overkill I know) my keyboard doesn't work and my USB 3 driver doesn't work so one of my HDsD stops working as well, it's really strange If I check my...
How to remove AMD drivers properly
Heya guys, I'm in the process of removing all AMD drivers from my system so I can install the 12.7 official beta version, and I noticed something when I was switching my display adapter to the 'Generic PnP Monitor'. In the picture you can see all these old and outdated AMD drivers, from when I was...
AMD 6970M drivers won't install properly.
Hello everybody! I've been having some minor issues with my video card lately. It is a AMD Radeon HD 6970M, with 1GB of GDDR5 Memory, that came embedded on my iMac (I'm using Boot Camp to install drivers). I can play games such as Crysis 2 and The Witcher 2 at a relatively good frame rate,...
Drivers for Modem not Installing Properly
Hi guys, I've been having some trouble with my Win 7 64bit machine for a few months, and now its time to bring the giant down! Yesterday I bought a new 3G modem (Hauwei 1752) and this, just like previous modems, won't install properly on my system. It does install some of the drivers...

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 20:31.
Twitter Facebook Google+