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Windows 7: computer can't connect with canon pixma ip8500 printer

15 Feb 2011   #21
thane

windows 7, 64 bit
 
 

there are no documents in the queue list.

I can remove the device icon ... but not the driver package. When I try it says that it is in use ... even when the printer is unplugged.

When I plug the printer in it is picked up this faulty driver ... even when I reinstall v2.80 and the add on module.

I need to delete the faulty driver package. I've found the folder on the computer where it lives ... maybe I should manually delete each canon component in that folder ... or will that cause more problems?

I had no problems installing the printer onto my partner's computer ... windows 7 bit 32. Worked within a few seconds!!!!

This is so frustrating!


My System SpecsSystem Spec
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15 Feb 2011   #22
NoN

Windows 7 Professional SP1 - x64 [Non-UEFI Boot]
 
 

Yeah, guess try it manually to delete in folder you found, i beleive is winsxs or spool.

You might need to "Take Ownership" of the folder if..:

TAKE OWNERSHIP
My System SpecsSystem Spec
15 Feb 2011   #23
thane

windows 7, 64 bit
 
 

when I try to delete the files it say that they can't be deleted because the file is open in PrintIsolationHost.exe.

maybe this is the problem
My System SpecsSystem Spec
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15 Feb 2011   #24
thane

windows 7, 64 bit
 
 

Managed to delete the driver and reinstall everything ... but problem persists!!

Two objects are in the spooler which seem to be problematic ... FP00000 Shockwave flash object (.SPL) 64kb ... and FP00000.SHD SHD file 5kb.

Not sure if they should be there ... and if not why they are there ... and keep coming back after being deleted.
My System SpecsSystem Spec
15 Feb 2011   #25
marsmimar

Microsoft Community Contributor Award Recipient

 
 

My System SpecsSystem Spec
15 Feb 2011   #26
thane

windows 7, 64 bit
 
 

Thanks for the article ... it was informative but doesn't say how to fix the problem. Why is it that when I try to print ... the .spl and .shd files appear in the printer spool ... and then the printer hangs. I can't print anything.
My System SpecsSystem Spec
15 Feb 2011   #27
marsmimar

Microsoft Community Contributor Award Recipient

 
 

At this point I'm thinking there might be some corrupt registry values that are preventing communication between your computer and printer. Some folks might disagree with me but I think I'd take a two step approach and try to edit the registry to delete all references to canon and pixma. I'd try using CCleaner first. It will let you make a backup of the registry as it is right now in case something is deleted that turns out to be vital for your computer.

CCleaner - Optimization and Cleaning - Free Download

After running CCleaner at least twice (or until nothing else is found) I'd do a manual editing of the registry using regedit. I'd do a general search for pixma and delete any reference that might not have been cleaned by CCleaner. Again, you could make another backup of the registry using CCleaner before doing the manual regedit. And I'd recommend backing up any important files, etc or even doing a system image if possible.
My System SpecsSystem Spec
15 Feb 2011   #28
thane

windows 7, 64 bit
 
 

Hi

I've the ccleaner and manually removed all reference to pixma in the registry.

Now I am trying to reinstall the printer.

I booted up the computer and then plugged in the printer usb. The computer couldn't identify the device.

I then ran my utilities v2.8.0 and the ad on module ... from the canon website.

I turned my computer off and then rebooted. I then plugged in the printer usb.

The computer still couldn't identify the device so I opened 'canon my printer' and clicked on diagnose and repair printer. It tells me that the printer drive required for the printer is not detected.

Is there anything else I should be doing?

Cheers

Thane
My System SpecsSystem Spec
15 Feb 2011   #29
marsmimar

Microsoft Community Contributor Award Recipient

 
 

I'm stumped. I found this Microsoft download site. Maybe their download has something extra that the Canon site doesn't have. They also have a support/contact link.

Windows 7 Compatibility for Canon PIXMA iP8500 Photo Inkjet Printer: Canon. Drivers, Updates, Downloads
My System SpecsSystem Spec
15 Feb 2011   #30
thane

windows 7, 64 bit
 
 

Hi

this is the response I received from Canon. I've been able to successfully install the printer now ... but my original problem remains ... I can't print anything. I can't even check the printer status without it hanging.

I've written back to canon to see if they can come up with a solution.

Cheers

Thane


Thank you for writing to Canon USA product support. We value you as a
Canon customer and appreciate the opportunity to assist you. We
sincerely regret any difficulty setting up your printer with Windows 7.

The MyPrinter and Add-on Module available for download from Canon are
not drivers, the Windows 7 printer driver for your iP8500 printer is
provided by Microsoft as part of Windows 7 and Windows Update and
includes all the necessary files.

To install your iP8500 printer, connect the printer directly to the
computer, and then power the printer on. Windows 7 should detect the
printer, and the driver should be installed automatically as long as
there is an Internet connection.

If you experience an issue with the printer being detected, you may try
disconnecting the USB cable, then the power cord from the printer and
shutting down your computer for 30 seconds. Restart the computer to the
Desktop, connect the printer cable and power on the printer to let
Windows detect and install the printer.

Please note, you can check the Devices and Printers window to see if the
printer driver is installed. Open Printers by clicking the Start
button, clicking Devices and Printers.

We do sincerely hope this information is helpful to you regarding your
iP8500 printer. If you need further assistance, please respond back at
your earliest convenience and describe any issues that occur, and what
is listed under Devices and Printers.

Thank you for choosing Canon.
My System SpecsSystem Spec
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 computer can't connect with canon pixma ip8500 printer




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