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Windows 7: computer can't connect with canon pixma ip8500 printer

15 Feb 2011   #31
NoN

Windows 7 Professional SP1 - x64 [Non-UEFI Boot]
 
 

Quote   Quote: Originally Posted by thane View Post
Thanks for the article ... it was informative but doesn't say how to fix the problem. Why is it that when I try to print ... the .spl and .shd files appear in the printer spool ... and then the printer hangs. I can't print anything.
So, when you delete those .spl & .shd queuing in the Spool folder, does it work?


My System SpecsSystem Spec
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17 Feb 2011   #32
thane

windows 7, 64 bit
 
 

Hi

I am not having much joy with getting the printer to work properly.

I have uninstalled the device driver (in device manager and devices & printers), I have uninstalled all programs ... I have even purged my registry of everything remotely related to canon and pixma printers.

I have plugged in the usb for the printer and powered it up. I have let it download the most up to date driver. Computer says all looking good all hooked up ... ready to go.

I try to print and the print job hangs. In the printer spool are two files .shd and .spl (invariably 64 kb and 0kb) ... these seem to be causing a block with the printing.

I go to the troubleshooter. It looks into the problem and prints the document that I've been unsucessfully trying to print ... and tells me that there was a document in the queue and now I can print.

I try to print again and the whole thing happens all over again.

I have installed the add on module (which apparently is just to improve colour) and other software (My printer v2.80etc). None of it helps me print.

I have uninstalled the printer driver and associated files at least 20 times ... and reinstalled. The printer just won't work.

I have contacted canon. They were very helpful but their only advice was uninstall everything and reinstall it. I've done that ... it doesn't fix the problem.

Is there anyone out there who has any idea how to fix this problem? If so it would be great to hear from you.

The most annoying thing is that I connected the printer to my partner's computer windows 7 32 bit in a few seconds ... I've spent hours and hours trying to connect the printer to my windows 7 64 bit without success.

Cheers

Thane
My System SpecsSystem Spec
17 Feb 2011   #33
thane

windows 7, 64 bit
 
 

Quote: So, when you delete those .spl & .shd queuing in the Spool folder, does it work?



Unfortunately no. I clear them but then when I try to print something the same .spl and .shd files are recreated.
My System SpecsSystem Spec
.

17 Feb 2011   #34
NoN

Windows 7 Professional SP1 - x64 [Non-UEFI Boot]
 
 

Quote   Quote: Originally Posted by thane View Post
Quote: So, when you delete those .spl & .shd queuing in the Spool folder, does it work?



Unfortunately no. I clear them but then when I try to print something the same .spl and .shd files are recreated.
Try to delete aswell all Canon hidden folder in C:\, before any reinstall

HIDDEN FOLDER

Try the reinstall not internet connected and no network set with the computers at home based.

Take it easy!
My System SpecsSystem Spec
17 Feb 2011   #35
thane

windows 7, 64 bit
 
 

thanks NoN... it's the small things in life that are sent to test us.

I'll have another crack at the uninstall.

Thank you. I appreciate all your efforts.
My System SpecsSystem Spec
17 Feb 2011   #36
thane

windows 7, 64 bit
 
 

Hi

something interesting. when I plugged the usb without internet ... the driver still installed. this must mean that despite my efforts it must be lurking on the computer somewhere. I've uninstalled it from device manager ... and the icon in devices and printers and the driver from there too ... and also any programs in programs and features.

I can't see it anywhere else but it must be there. do you have any idea how I can track it down?

cheers

Thane
My System SpecsSystem Spec
17 Feb 2011   #37
thane

windows 7, 64 bit
 
 

oh this could be of relevance ... when I try to delete the file from devices and printers it says deleted ip8500. failed to remove package prnca00m.inf access is denied.

how can I delete that?
My System SpecsSystem Spec
17 Feb 2011   #38
NoN

Windows 7 Professional SP1 - x64 [Non-UEFI Boot]
 
 

Quote   Quote: Originally Posted by thane View Post
oh this could be of relevance ... when I try to delete the file from devices and printers it says deleted ip8500. failed to remove package prnca00m.inf access is denied.

how can I delete that?
You can track it there:

C:\WINDOWS\System32\spool\drivers\x64\PCC

Try to install the TAKE OWNERSHIP tip if it won't delete.

Otherwise when you show hidden folder, remember that there's also a folder in C:\Program Data\Canon...
My System SpecsSystem Spec
18 Feb 2011   #39
thane

windows 7, 64 bit
 
 

Hi

Thanks for your tips. I deleted everything. Went through the registry and cleared it of any reference to pixma/canon. Also deleted that hidden canon file in program data. The computer couldn't identify the device when I plugged it in.

Turned the computer off. Unplugged the the usb cable. I rebooted the computer, turned on the internet, plugged in the usb cable, powered on the printer. I allowed the driver to download.

Tried to print ... same problem. Same old message in devices and printers ... needs trouble shooting. I troubleshoot and it spits out the page I wanted to print telling me that it was the problem (document in queue) ... and that now I can print the page. I print ... and the same problem happens all over again.

Obviously there is a bug in the system ... it doesn't work. I'm prepared to admit failure.

Ah well ...

Thanks for all your help ... and patience.
My System SpecsSystem Spec
18 Feb 2011   #40
NoN

Windows 7 Professional SP1 - x64 [Non-UEFI Boot]
 
 

Maybe leave it alone for a while, at least it prints on the other computer.

Time might rinse those defect drivers and some of your troubleshoots acts will either.
My System SpecsSystem Spec
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 computer can't connect with canon pixma ip8500 printer




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