computer can't connect with canon pixma ip8500 printer

NoN · 14 Feb 2011

thane said:

I'll try that. I note one thing that is a little odd ... there is no printer driver in my Device Manager. I can only see a device in devices and printers. Is that usual for windows 7?

You have to check "Show hidden devices" in the device manager tabs! Then you'll scroll to the printer!:)

here:
Device Manager : Hidden Devices

thane · 14 Feb 2011

thanks for the tip!! ... I'll try that as well.

NoN · 14 Feb 2011

thane said:

thanks I'll try that as well.

For reinstall, you can use the drivers you grabbed earlier on canon site.

Plug the printer only after having boot and enter your session, let windows 7 install its own drivers (they will be replaced after by your install).

Install My Printer Utility v2.80, this will install the proprer driver for ip8500.

Then install the add-on module v1.10.

Reboot your computer after making sure all is set well.

Then you can start to manage settings in My Printer Utility interface.

thane · 14 Feb 2011

Hi I have tried to do this multiple times but all without success.

One thing that is interesting is that I don't seem to be able to uninstall the ip8500 from printers and devices. I click on the icon and remove device. But when I go back into printer and devices the icon has reappeared.

I found the driver in device manager and uninstalled it - it's not listed there now. I've uninstalled the canon programs from programs and features. And I've disconnected the printer.

Any suggestions on how I can completely remove all related devices. I must be missing something.

Thanks for your help and patience.

Cheers

Thane

thane · 14 Feb 2011

It seems that the reason I can't remove the device because it is in use. I get this message ...

Failed to remove driver Canon Inkjet PIXMA iP8500. The specified printer driver is currently in use.
Failed to remove package prnca00m.inf. Driver package is in use.

and another message ...

The following package(s) can not be deleted:
prnca00m.inf (x64)
This package contains the following driver(s) that are in use:
Canon Inkjet PIXMA iP8500; This driver is used on:
Canon Inkjet PIXMA iP8500

The following driver(s) can not be deleted:
Driver Canon Inkjet PIXMA iP8500 (x64) is in use. It is used on:
Canon Inkjet PIXMA iP8500

Suggestions?

I can see that there are several canon inkjet printer files in windows/system32/spool/drivers/x64/3 ... I'm tempted to delete them but will hold off ...

NoN · 15 Feb 2011

Humm, the printer have to be unplug in order to remove it from Device Manager. If the printer is WiFi connected you might want to go in Control Panel=>Peripherals & Printers and remove it from there aswell and physical turn it off.

thane · 15 Feb 2011

Hi

the printer uses a usb connection.

It is unplugged from the laptop ... but when I try to remove it from devices and printers I'm told that it is in use and can't be deleted.

?????

NoN · 15 Feb 2011

Might reboot your machine printer unplug and retry.

If not working, try reinstall the proper drivers. It should work anyway.

thane · 15 Feb 2011

Hi

tried plugging in printer and unplugging it ... but still can't remove from devices and printers... it says that it is in use.

I reinstalled the drivers you mentioned (v2.80 and the add on module) but I still can't print. The computer is just "collecting printer status" and nothing happens.

hmmmmm.

NoN · 15 Feb 2011

Got Pixma aswell plug onto Laptop, never went through such hassle!!

I've reinstall along two years at least three times during those clean Windows 7 Install. I was proceeded like that:

First entered the session, plugged the printer, did let windows 7 find itself the drivers, then installed My Printer & the add-on module, rebooted, then i could access to the interface to calibrate the heads and manage settings.

Are you sure all documents waiting to be printed are removed? In that case there's some, open the active documents in printers icon in taskbar and delete all...that's probably why it won't uninstall.