New
#1
All device driver dates are 6/21/2006
This may be an issue others are familiar with but I am not.
I just purchased and installed a Linksys E1000 wireless router. Using the CD was problematic, but the device did install. I was concerned that it did not prompt me for a password, so I called Linksys because they have 90-days free tech support.
The tech asked for remote access to my laptop (Asus, not quite a year old), and said that when he was scanning he saw IP addresses that looked "unstable." He asked me how old my computer was...because it was "running like an older computer." He did help me set the router with a password.
I then watched him go into device driver and all the driver dates are 6/21/2006. He said this was likely a virus..one that was degrading my laptop's performance. Of course I was concerned..he suggested a third party company they use: Supportrix. So for $119 on the spot he transferred me to that company and they basically ran some utilities..AdvancedSystemCare, CCleaner and maybe others. No virus scan that I saw. I was told that everything should be fine.
When this was complete and I was off the phone, I went in to device manager and clicked on "Update Driver" for several devices - they all say driver is current, and driver dates are still 6/21/2006.
Have I been scammed? Is there a real issue with 6/21/2006 drivers?
Thanks.