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Windows 7: can not install ati drivers! help

17 Mar 2011   #1
drugo

windows 7 ultimate 64bit
 
 
can not install ati drivers! help

Hi

i can install ati drivers
i have an ati hd 5000 serie
i download from here
ATI Catalyst

before install it , i uninstall the old version
boot in safe mode and run Driver Cleaner.NET and cleaned the old files

reboot click on the installer and during the install ,it gives me an error
""the INF file was not found."
the installer doesn't block , it continue and finish
it doesn't ask to reboot

but i can not install the drivers for my ati

i tried to go in the device menager and uninstall from here

nothing
i doesn't want to install ati drivers
i tried older version
nothing

what could i do?
thanks


My System SpecsSystem Spec
.
17 Mar 2011   #2
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

System restore or a recent system image available? If so then start with rolling back to the last one before you ran Driver Cleaner.

This isn't a Windows or ATI problem, but strictly a Driver Cleaner problem in that sometimes it can and does remove more than it should (and the same can happen with Driver Sweeper as well). The probelm is that sometime it gets a little overzealous in its cleaning and removes Windows default drivers that are required in order for the manufacturers driver to install.

From what I have seen when it does happen is one of three things to fix it,

1. Run System Restore to the last point before the cleaner was run.

2. Same as above on with a system backup image.

3. If neither of the above are available or fail to fix the problem, a complete re-install of Windows to replace the missing system files that the cleaner removed.

Number 3 is one reason that I am one of those that will not recommend using any sort of driver cleaning program, as I have seen too many have to resort to it to get back to a working system (have seen it affect ATI and Nvidia, both video card and chipset drivers).
My System SpecsSystem Spec
18 Mar 2011   #3
drugo

windows 7 ultimate 64bit
 
 

Quote   Quote: Originally Posted by stormy13 View Post
System restore or a recent system image available? If so then start with rolling back to the last one before you ran Driver Cleaner.

This isn't a Windows or ATI problem, but strictly a Driver Cleaner problem in that sometimes it can and does remove more than it should (and the same can happen with Driver Sweeper as well). The probelm is that sometime it gets a little overzealous in its cleaning and removes Windows default drivers that are required in order for the manufacturers driver to install.

From what I have seen when it does happen is one of three things to fix it,

1. Run System Restore to the last point before the cleaner was run.

2. Same as above on with a system backup image.

3. If neither of the above are available or fail to fix the problem, a complete re-install of Windows to replace the missing system files that the cleaner removed.

Number 3 is one reason that I am one of those that will not recommend using any sort of driver cleaning program, as I have seen too many have to resort to it to get back to a working system (have seen it affect ATI and Nvidia, both video card and chipset drivers).
i guess i have only option 3 , but i don't want to re-install w7
i have lots of programs data , and have not free space to backup

thanks
My System SpecsSystem Spec
.

18 Mar 2011   #4
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

Was it the last free version or the current paid version of Driver Cleaner? If it is the paid version be better looking around and asking here,

Driver Cleaner.NET Support

If it was the free version then it looks like it could well be #3, as I don't think the free version was ever updated to work properly with Vista never mind 7.
My System SpecsSystem Spec
18 Mar 2011   #5
wilywombat

win7
 
 

Maybe do a "Repair Install" from installation media rather than a complete re-install..at least that would preserve existing settings for users.
My System SpecsSystem Spec
18 Mar 2011   #6
drugo

windows 7 ultimate 64bit
 
 

Quote   Quote: Originally Posted by stormy13 View Post
Was it the last free version or the current paid version of Driver Cleaner? If it is the paid version be better looking around and asking here,

Driver Cleaner.NET Support

If it was the free version then it looks like it could well be #3, as I don't think the free version was ever updated to work properly with Vista never mind 7.
no i bought it
My System SpecsSystem Spec
18 Mar 2011   #7
drugo

windows 7 ultimate 64bit
 
 

Quote   Quote: Originally Posted by wilywombat View Post
Maybe do a "Repair Install" from installation media rather than a complete re-install..at least that would preserve existing settings for users.
sorry what is it a "repair install" from installation media?

thanks
My System SpecsSystem Spec
18 Mar 2011   #8
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

My System SpecsSystem Spec
22 Mar 2011   #9
drugo

windows 7 ultimate 64bit
 
 

Quote   Quote: Originally Posted by stormy13 View Post
but i the windows folder i have FileRepository
this folder cl112961.inf_x86_neutral_8221f09e78581200
inside all the old ati drivers

could be it te issue ?
could i try to delete changing the permission?

because i try to find ati drivers inside FileRepository , and i got only 1 folder with drivers outdate
but i tried to install more update drivers

there is nothing related the update drivers inside this folder FileRepository
My System SpecsSystem Spec
22 Mar 2011   #10
wilywombat

win7
 
 

I would still recommend the "Repair Install" as this should clear your problem.
My System SpecsSystem Spec
Reply

 can not install ati drivers! help




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