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Windows 7: Unable to update my ATI Video Card Driver

02 Apr 2011   #11
sygnus21

Windows 10 Pro
 
 

Can you post a screen shot of the Device manager showing the video card's driver properties?

Also, you are downloading the Mobility drivers right?

In addition to that, some notebook manufacturers have their own drivers - meaning you can only use the drivers from them! With that said, have you looked to Asus website?

Thanks


My System SpecsSystem Spec
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02 Apr 2011   #12
comair04

Windows 7 64
 
 

No matter where I download the update to the latest driver if either it is the Asus website, or the AMD website. I am unable to download the latest driver. Last year before my computer was sent back for an LCD problem, I always was able to update the driver from AMD.COM without any problems.


Attached Images
Unable to update my ATI Video Card Driver-untitled.png 
My System SpecsSystem Spec
02 Apr 2011   #13
sygnus21

Windows 10 Pro
 
 

Perhaps I didn't explain myself clearly but I actaully wanted to see something like this.....

Unable to update my ATI Video Card Driver-capture.jpg

The screenshot you provided tells me nothing. Sorry


My System SpecsSystem Spec
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02 Apr 2011   #14
comair04

Windows 7 64
 
 

Please note that I tried to delete the old driver 11.2, but I was only able to install the ATI driver that came with my Asus recovery disk.


Attached Images
Unable to update my ATI Video Card Driver-untitled.png 
My System SpecsSystem Spec
02 Apr 2011   #15
sygnus21

Windows 10 Pro
 
 

OK, yeah, your drivers are old.

Again, what you need to do is go to ASUS' website and find a new(er) driver for your 5470 video card. Also Asus should have instructions on how to update them.

Anywayy I used this search parameter here AMD.com | Support & Downloads for your drivers.......

Unable to update my ATI Video Card Driver-amd-notebook-drivers.jpg

This is what I got.... ATI Catalyst. The first tab is just the drivers, second tab the Catalyst driver, third tab more optional stuff that you don't really need.

If those drivers don't work, than you really do need to visit Asus.

Good luck.


My System SpecsSystem Spec
02 Apr 2011   #16
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by comair04 View Post
I am still not able to update driver and followed the manual installation method. When I tried to install it I got this error message that is enclosed as my attachment.

Still showing old driver not one from March 2011..
On another similar thread which was going on simultaneously to this one, another user (who has a Dell laptop with Mobility HD 4670 chip, that Dell claimed some ATI driver from 4/2010 was "the recommended version") finally achieved success in installing the 11.3 Mobility driver which I pointed to in my earlier post.

But it took him a total wipe of his PC and a complete reinstall of Windows from scratch to do it. Then, in a brand new environment where it was clear there was no ATI driver installed yet, the running of this 11.3 Mobility driver "suite" installer finally succeeded and he actually did have the latest 11.3 driver installed successfully.

In other words, as long as there was truly NO ATI driver installed at the moment, the NEW driver COULD be installed.

So the real key to success is obvious: YOU MUST FIRST GET YOUR EXISTING OLD ATI DRIVER UNINSTALLED FULLY, before you can install a new one.


It appears that my manually applied Mobility driver upgrade method is for some reason NOT working successfully, when applied right on top of an existing installed Mobility driver.

And yet, Windows Update can certainly accomplish this... but for some reason on your laptop (and the other user's as well) this was not working manually. I'm embarrassed.

Oh well... let's focus on PLAN B to emerge victorious.

And that Plan B involves guaranteeing you have first successfully UNINSTALLED the existing old ATI driver before you try to install the new one, either manually as I've suggested or by simply running that 11.3 Mobility "suite" installer... which really should now work successfully by itself, as long as the current driver is uninstalled fully.


Again, I assume that you've already downloaded the 11.3 Catalyst drivers for ATI Mobility products from this location. Actually, that file is the large 86MB "suite" installer file that includes device driver, Catalyst Control Center, and OCL.

Now here is my recommended recipe to get your current old ATI driver fully uninstalled. This procedure starts off exactly as the ATI/AMD web site describes as their own recommended approach for uninstalling all ATI software.

(1) Control Panel -> Programs -> Uninstall a program -> ATI Install Manager

Right-click on that ATI Install Manager program and select "change" from the popup menu.



(2) You'll get the following window from the ATI Install Manager:



(3) Push the NEXT button, and you'll get the following window:



(4) Check that third item on the dialog: "Express uninstall ALL ATI software; remove ALL ATI software components, including ATI Catalyst Install Manager".

Push the NEXT button. You should then see the uninstaller proceed:



(5) When the uninstaller finishes, you should see this... with a green check and no errors or warnings indicated:



(6) Before you reboot, run Driver Sweeper (which you can download from here, if you don't already have it. You should install it as you will want to use it now). The web site provides version 2.1.0 but when you run it after installing the program will then prompt you to get the latest version, which I believe is 2.9.0.2

Select the AMD driver item (first in the list) and push the ANALYSE button in the lower right corner.



(7) You'll then get hopefully a short list of "leftover" items from the ATI Install Manager's uninstall process, which were not removed by that process. The list might include a handful of DLL's, and perhaps a Registry key entry.

All these remaining items will be pre-checked for removal by Driver Sweeper. Leave them checked just as they are, and push the CLEAN button in the lower right corner.

Here's a sample of this screen on my own system where I have the ATI drivers currently installed, so this sample list from Driver Sweeper looks very long. In your case, after you've run the ATI Install Manager uninstall process, your leftover list for Driver Sweeper to see should be very small.



(8) After pushing the CLEAN button, all of these items should have been removed (or marked for instant removal right after re-booting).

Now re-boot. Some people strongly recommend re-booting to SAFE MODE first, and then re-running Driver Sweeper a SECOND TIME... again selecting the AMD box and pushing ANALYSE, just to ensure that there is absolutely nothing left over at all! If there is somehow something left, once again push the CLEAN button, and re-boot again.

If there's nothing shown in this SAFE MODE running of Driver Sweeper, you're good to go. Now you can re-boot to normal mode with [some] confidence that you've successfully uninstalled the old ATI driver and will now be able to install the new 11.3 drivers.

Anyway, after running the ATI Install Manager uninstall, and then Driver Sweeper before re-booting, and then Driver Sweeper a second time while in SAFE MODE after re-booting, and then re-booting yet again, in theory your Mobility HD 5470 video chip no longer has no ATI drivers installed for it.

And the final boot process should probably result in "new hardware detected, VGA adapter" or something to that effect. Windows will try to locate a suitable adapter for it (and hopefully you have NOT let it go up to the Internet or the Microsoft Windows Update site to get the "latest driver suitible for this new hardware). You do NOT want to let Windows re-get that old ATI driver. You want to FORCE it to use the generic VGA Microsoft driver.

And if you go to Device Manager, open Display Adapters, right-click on whatever named or generic video adapter you see there, select Properties from the popup menu and then select the Driver tab, you should see Microsoft as the driver provider... not ATI.

This would absolutely confirm that you've successfully uninstalled that old ATI driver before the re-boot and now installed the generic Microsoft VGA driver after the re-boot. This is what we want to achieve.

When the install process for the generic Microsoft VGA driver completes, "your hardware is now ready to use". You should probably have your video display in maybe 800x600 default resolution. This is a GOOD sign, as it confirms that you have uninstalled the ATI driver and are now back to the base Microsoft generic drivers. You should now be able to right-click on the desktop, change your 800x600 initial resolution to something higher and more friendly for the moment... for the next step.

(9) Now, with the old ATI driver fully uninstalled, and with the base generic Microsoft VGA driver installed (temporarily), you can install the new 11.3 Mobility driver package.

You can (or should be able to) just run that downloaded 86MB "suite" installer and it should succeed. Or, you should also be able to take the "manual install" approach I described previously.

The "suite" approach should work, and it will also install Catalyst Control Center... so there's advantage to using that method. You should certainly try it first, and I'm confident it will now work... as long as the old ATI driver has been successfully uninstalled and you're back to the vanilla Microsoft VGA driver.

(10) If for some reason at the re-boot the old ATI driver gets reinstalled, as if it had perhaps appeared to be uninstalled but was somehow still physically around and re-grabbed at boot time by the "new hardware detected" process, and re-installed all over again so that the generic Microsoft driver is not needed and installed... well then you're right back where you started.

And that means Plan B has failed. The "new hardware" process either (a) found the old ATI driver still on your hard drive (in \System32?) and just re-installed it again, or (b) went online to the Microsoft Windows Updates site and retrieved the "recommended" old driver. You can probably guarantee that this latter item doesn't happen by temporarily removing your ethernet cable from the PC, just to be absolutely sure this cannot be happening.

But I hope it won't reinstall the old ATI driver, from anywhere. I hope this full uninstall should work, which should then allow the new install of 11.3 work successfully. Good luck, and please report your results.

(11) Worst case: Plan C.

Reinstall Windows from scratch, and then run the 11.3 Mobility installer. It WILL work.
My System SpecsSystem Spec
02 Apr 2011   #17
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by sygnus21 View Post
Anywayy I used this search parameter here AMD.com | Support & Downloads for your drivers.......

Attachment 147055

This is what I got.... ATI Catalyst. The first tab is just the drivers, second tab the Catalyst driver, third tab more optional stuff that you don't really need.
For some reason, this does NOT result in a downloadable driver file.

The first tab provides a linke to some 1.1MB "utility", which is not the driver "suite" installer or the "separate" driver installer.

The second tab is for Catalyst Control Center by itself, not the driver "separate".

The third tab is irrelevant.

For some reason, the ATI site doesn't seem to want you to download your own installer for Mobility products. They want you to go to your laptop manufacturer for support.

However, you genuinely CAN download the true 11.3 Catalyst drivers for ATI Mobility products from this location. It is ATI/AMD's own server, but seemingly inaccessible from their own site's "search" facility.

Actually, that file is the large 86MB "suite" installer file that includes device driver, Catalyst Control Center, and OCL, just like the similar "suite" installer for ATI desktop graphics cards... but for the Mobility products.
My System SpecsSystem Spec
02 Apr 2011   #18
sygnus21

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by dsperber View Post
Quote   Quote: Originally Posted by sygnus21 View Post
Anywayy I used this search parameter here AMD.com | Support & Downloads for your drivers.......

Attachment 147055

This is what I got.... ATI Catalyst. The first tab is just the drivers, second tab the Catalyst driver, third tab more optional stuff that you don't really need.
For some reason, this does NOT result in a downloadable driver file.

The first tab provides a linke to some 1.1MB "utility", which is not the driver "suite" installer or the "separate" driver installer.

The second tab is for Catalyst Control Center by itself, not the driver "separate".

The third tab is irrelevant.

For some reason, the ATI site doesn't seem to want you to download your own installer for Mobility products. They want you to go to your laptop manufacturer for support.

However, you genuinely CAN download the true 11.3 Catalyst drivers for ATI Mobility products from this location. It is ATI/AMD's own server, but seemingly inaccessible from their own site's "search" facility.

Actually, that file is the large 86MB "suite" installer file that includes device driver, Catalyst Control Center, and OCL, just like the similar "suite" installer for ATI desktop graphics cards... but for the Mobility products.
Well then I suggest he go with Asus first before going through such extravagant means as those posted since he has an Asus notebook. It's simpler and easier. If that doesn't work well he could try the suggestions posted here.

BTW I've never had to use the methods you prescribe to get any ATI drivers to install/uninstall and Iíve been using ATI cards since 2000. That's me though.

Here's AMD's instructions.....

Install - GPU-33: Graphics Driver Installation Instructions for Microsoft Windows 7
Uninstall - GPU-33: Graphics Driver Installation Instructions for Microsoft Windows 7

As for the second tab, you are correct, they are just the CCC panel. I thougt I said that, evidently not

Later.
My System SpecsSystem Spec
02 Apr 2011   #19
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by sygnus21 View Post
BTW I've never had to use the methods you prescribe to get any ATI drivers to install/uninstall and I’ve been using ATI cards since 2000. That's me though.
I myself have always installed a new ATI driver by first uninstalling the existing driver, running Driver Sweeper, re-booting, and then installing the new driver, and re-booting. It's always worked fine for me.

Theoretically, this uninstall-old-first and then reinstall-new-second was the required method, per ATI. Relatively recently (I believe starting with Catalyst 9.1, I was told by ATI support) they eliminated the need to first uninstall the old driver before doing the new driver install, and you could now just run the new driver installer right over an existing installed driver... and it should upgrade just fine.

Well, it never worked for me though I tried it. Even this current 11.3 upgrade which I tried to run right over 11.2 (on my desktop HD4850 environment), it didn't install successfully. I got an error and the so-called log showed "FAIL". I still had 11.2, on my desktop.

The only approach which worked was to revert back to that previous always successful uninstall existing drivers first (using ATI Catalyst Install Manager to uninstall, which is the current recommended first step on Win7 from ATI), then run Driver Sweeper, then re-boot to get back to the generic Microsoft VGA drivers, and then install the new 11.3 driver. That worked for me, whereas the "just run 11.3 right over 11.2" did not work.


There's something fishy about these newer installer/uninstaller components, because it's not working as expected.

The OP in this other thread (with Mobility HD 4670 on a Dell laptop) received "you have the current driver already installed" when trying to upgrade to 11.3:



And the OP in this thread (with Mobility HD 5470 on an ASUS laptop) received the very same "you have the current driver already installed" when trying to upgrade to 11.3:




Both have claimed to first be running the ATI-suggested uninstall process first, but it doesn't seem to be really uninstalling. It appears that the old ATI driver remains installed after the re-boot.

Either that, or they're not really doing that recommended first step (for me, anyway)... namely getting the currently installed ATI driver fully and completely uninstalled first, reverting back to the generic Microsoft VGA driver (confirmed by Device Manager -> Display Adapters -> Properties -> Driver tab, and seeing Microsoft).

Something odd is going on here. I don't know if it's being caused by something different in SP1 (if that applies to the environment), or something changed in the ATI Catalyst Install Manager "uninstall" function.

For me the key to success in installing a new updated ATI driver is to first successfully and completely uninstall the previously installed ATI driver. And that is achieved and confirmed when after the re-boot you get the generic Microsoft VGA driver installed and not the old ATI driver re-installed.

Looking at Display Adapters -> Properties -> Driver will reveal which driver is operational. If it's still ATI, then you're in trouble trying to install the new driver and it just won't work (i.e. "latest current driver already installed"). If it's Microsoft, as it should be at this point (and also as it is when you install a new Windows from scratch, and then want to install the latest ATI driver for the very first time), then the new ATI driver install WILL work successfully.
My System SpecsSystem Spec
02 Apr 2011   #20
sygnus21

Windows 10 Pro
 
 

Honestly I don't know what's going on with the OP's machine.

Anyway I've never had a notebook and thus never dealt those mobile video cards - though drivers are drivers. At any rate he hasn't posted back in awhile so......

Later.
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 Unable to update my ATI Video Card Driver




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