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Windows 7: USB 3.0 HUB speed problem

04 Apr 2011   #11
sygnus21

Windows 10 Pro
 
 

Then I would suggest you call Aluminous and find out what's going on. Good luck.


My System SpecsSystem Spec
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04 Apr 2011   #12
Sardonicus

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Commodore Pet View Post
I just purchased a Ultra Aluminous 4 port USB 3.0 Hub.

My computer has been relocated and it is now very difficult to get at my 3.0 ports on the back of the machine so I thought this would make life easy.

My latest Renesas USB 3.0 driver software sees the new hub as USB 2.0 and installs that driver. I have 2 USB 3.0 drives that work fine if plugged directly into the back ports, but if I plug them into my new hub I get a message telling me they can go faster.

Is there a way to manually install the USB 3.0 hub driver? I believe the Renesas driver package includes it. I tried using device manager manual install but it does not list Renesas drivers when it lists all available drivers.

I have tried removing and re-installing the latest driver software with no luck.

Thanks
Hello,
is your hub is plugged into the USB 3.0 ports on the back?
If not and you've plugged the hub into one of the USB 2.0 ports, then the hub will operate at 2.0 speeds.
My System SpecsSystem Spec
04 Apr 2011   #13
Commodore Pet

Windows 7 Home Premium 64 bit SP1
 
 

Quote   Quote: Originally Posted by p5bdkw View Post
Quote   Quote: Originally Posted by Commodore Pet View Post
I just purchased a Ultra Aluminous 4 port USB 3.0 Hub.

My computer has been relocated and it is now very difficult to get at my 3.0 ports on the back of the machine so I thought this would make life easy.

My latest Renesas USB 3.0 driver software sees the new hub as USB 2.0 and installs that driver. I have 2 USB 3.0 drives that work fine if plugged directly into the back ports, but if I plug them into my new hub I get a message telling me they can go faster.

Is there a way to manually install the USB 3.0 hub driver? I believe the Renesas driver package includes it. I tried using device manager manual install but it does not list Renesas drivers when it lists all available drivers.

I have tried removing and re-installing the latest driver software with no luck.

Thanks
Hello,
is your hub is plugged into the USB 3.0 ports on the back?
If not and you've plugged the hub into one of the USB 2.0 ports, then the hub will operate at 2.0 speeds.
I have tried both of my USB 3.0 ports
My System SpecsSystem Spec
.

04 Apr 2011   #14
Commodore Pet

Windows 7 Home Premium 64 bit SP1
 
 

I have also updated to the latest driver and firmware that I can find.


Attached Images
USB 3.0 HUB speed problem-usb-driver-info.jpg 
My System SpecsSystem Spec
04 Apr 2011   #15
Sardonicus

Windows 7 Home Premium 64 bit
 
 

Have you turned off the PC with the HUB on
and allowed Windows 7 to re-initialize after start-up?
My System SpecsSystem Spec
04 Apr 2011   #16
Commodore Pet

Windows 7 Home Premium 64 bit SP1
 
 

Quote   Quote: Originally Posted by whs View Post
But as things are it definitely looks like a driver problem. I would call the company and ask them what they suggest.
I called Ultra tech support and they told me I had done everything they could think of and to just return it. I am hoping someone on this site will think of something I have missed. If not, by Wednesday, I will look into returning it.
My System SpecsSystem Spec
04 Apr 2011   #17
sygnus21

Windows 10 Pro
 
 

Honestly looking through the post it looks like you've done everything you should have done. And if tech support can't give you any other advice, than yeah, return it.

Actually there is one question? Is you motherboard 3.0 compliant? You mention the renesis drivers so I assume it is, but I have to ask.... just in case.

Actually I just Googled it and it appears it is.
My System SpecsSystem Spec
04 Apr 2011   #18
Sardonicus

Windows 7 Home Premium 64 bit
 
 

As long as you've plugged the hub into the Blue ports, then you've done all you can do.
Good luck.
My System SpecsSystem Spec
19 Mar 2012   #19
RAFAE30

a lot of them
 
 

Hello sorry for my bad english.

You can try in win 7 32 bits and works ok. In 64 bits there are a problem a donīt work at 3.0 velocity.
Just belive me, i tried this in a second partition with 32 bits and works fine.

My System SpecsSystem Spec
19 Mar 2012   #20
Commodore Pet

Windows 7 Home Premium 64 bit SP1
 
 

Quote   Quote: Originally Posted by RAFAE30 View Post
Hello sorry for my bad english.

You can try in win 7 32 bits and works ok. In 64 bits there are a problem a donīt work at 3.0 velocity.
Just belive me, i tried this in a second partition with 32 bits and works fine.

Thanks. I only have 64 bit installed but at least it gives me something to go on.
My System SpecsSystem Spec
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