New
#171
Have a good night, and thanks again for all your help and information.
Authentec Drivers
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New #172
One last question, did you remove all 4 of the driver files used by the 1610? When you go to the driver details page, it lists 4 driver files associated with the hardware. Did you remove all 4 of them?
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New #173
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New #174
should I go through the whole mess again? Do you really think it will help? Frankly, I'm skeptical.
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New #175
Well, as far as going back and doing it again, I'll tell you that has worked for me many, many times. I will swear up and down that I am simply repeating thesamething over and over, and suddenly the fifth or sixth time it works and I can't explain it.
You have the basic process down now. The key is to remove everything and anything related to TrueSuite and the drivers from your machine. Logoff and back on. Infact, it might be better to do a complete shutdown-restart.
You might surprise yourself.
Good luck.
Look on the bright side, you probably know far more about driver installation than you ever wanted to
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New #176
Well no surprises here. I un-installed the drivers again, checked in the driver details, nothing there, and of course the sensor vanished, deleted truesuite. Shut down, and rebooted. When the computer comes up it loads the drivers for the sensor, but it's an old driver, thought I got rid of those before when I found the folder you mentioned and deleted it, so I don't know where the computer is getting them from. But I go ahead, and update drivers, using the folder with the new drivers, they install. I look at the biometric devices, click on the use prints to log onto windows, it says I'm enrolled. How can I be enrolled, since I deleted evertyhting. So I go into manage fingerprint data, turn off biometrics, thus deleting all the enrollment data. Open TrueSuite, and re-enroll my prints, do a shut down and re-boot, and still can't use the sensor. The fact that the system finds the older drivers, may be the root problem, but since I have no clue as to how to fix it, I quit. Maybe it is getting it from the 32 bit folder for my Vista, even though it's on a seperate HDD, I don't know, but I'm tired of trying. It's just easier to give up and just type a password than going through all this headache to try and get the stupid thing to work. Thanks again.
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New #177
Sometimes is usefull to search. I have a HP dv6950la with Windows 7 64 bit and I solved this with some help in this forum:
Authentec Finger Print doesn't "read" Problem
Rastro solution worked perfect for me.
Sorry for my english, I speak spanish
I hope this helps!
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New #178
thanks for your help renezito, but my system is an Asus and HP drivers won't work.
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New #179
dbsimms,
That's not necessarily true. It may be that HP has packaged their exe to do a proper removal and install. I have used Dell updates to fix stuff on my non-Dell laptop.
It's worth a try. Worst case, the installer won't run.
By now, you know how to remove the driver and re-install.
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New #180
I guess your right. I got a file from Authentec, TSPremiumTrial64 4.0.0.251.zip, to try. It downloaded a very nice version of TrueSuite and it updated the fingerprint drivers to 9.1.0.489, but it still won't work. I guess I'll try it and see.
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