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Windows 7: Win 7 Sleep and Wake Issues

19 Jul 2009   #21

Windows 7 Ultimate x64 build 7600

I have struggled with this problem in vista x64 & it now continue with win 7 x64, many solution tried nothing works as of now.
XP on the same hardware sleeps perfectly fine & wakes up on mouse /keyboard moment.

Read about this problem at several forums & I have not seen any solution to this problem yet.

My System SpecsSystem Spec
19 Jul 2009   #22

Win 7 (7100)

ranjan, thats interesting, because I did absolutely nothing to my Vista x64 build except make sure I had the latest drivers and it works flawlessly.....wish it were the same with 7

I notice you have wifi and also an Audigy sound card. Have you tried, repectively, fiddling with wifi settings like powering off before computer sleeps and also either updating drivers for the Audigy and/or searching specifically for sleep problems with the Audigy?. I KNOW I read somehwere on a forum that Creative cards have given trouble before.

Still no luck with getting this darn thing to wake. Still fiddling with hub settings and USB selective suspend....good fun

Can anyone reccommend a stable newer build than 7100 to try?
My System SpecsSystem Spec
19 Jul 2009   #23

Windows 7 Ultimate x64 build 7600

Vista in my case did work initially without problems & one day suddenly this problem started after that I updated every thing I could lay my hands on but nothing worked, I even did a reinstall but the issues remained.

Win 7 from the 1st beta showed this problem so I have concluded that there is no real solution to this problem & may be its my 3 yrs old hardware which might be at fault.

I do have a wifi on board but I have disabled it & never installed a driver for that. With or without creative card I have tried, nothing solves the problem.

I even have tried a bare bone pc, all hardware removed, no drivers installed latest bios running on default...........................but as I said nothing solves the problem.

If you want I can post the links of other forums where I discussed this.

If I remove my optical mouse win7/vista both sleep peacefully atleast, so may be its something to do with mouse but then I cant wake it up even with the keyboard.
My System SpecsSystem Spec

19 Jul 2009   #24

Win 7 (7100)


It WAS the RAID drivers. As far as I can tell, my computer now sleeps/hibernates (sleeps at least, haven't checked hibernation specifically) and I can wake it up from any source, mouse, keyboard and TV tuners.

One interesting thing, I'm still getting Error messages in my events:

The driver detected a controller error on \Device\Harddisk1\DR1.

Etc. for both drives.

Still obviously problems with the RAID drivers, but hey, as long as this keeps working the way it is, it can give me all the errors it wants!

Will update tomorrow after full reset and normal operation
My System SpecsSystem Spec
19 Jul 2009   #25

Windows 7 Ultimate x64 build 7600


but I don't have any raid installed nor the driver, yet the issue remains.
My System SpecsSystem Spec
19 Jul 2009   #26
Microsoft MVP


Storage drivers seem to be the weak point with Win7 - I don't know about Vista or XP.

Were the RAID drivers beta drivers? If so, then this may be an unfixed issue with them that should be reported. If not, then I'd wonder about the integrity of your RAID card and your hard drives.
My System SpecsSystem Spec
19 Jul 2009   #27

Win 7 (7100)

They don't appear to be Beta drivers,

I got them from the link you gave me after making sure they were suitable for the X58 chipset.

There's PAGES of unresolved errors in the realease notes and only a handful that have be resolved, including some, which mention unlocking drives after S3/S4 and other S3/S4 power resume things, which must be what fixed mine.

I would assume the error comes from one of these (here's hoping or at some point I'm going to lose the array)

Any way to check the integrity of an array, other than looking at the intel software? I'm sure probably by default it says the array is healthy.....

ranjan, stupid question, but have you emailed Asus, asking if they've had an experience with your issue on their motherboards? Also, you said it started suddenly, and you didn't change ANYTHING before it started? At all? Not drivers, not particular programs, utilities or anything? Even changing windows settings for something entirely unrelated?

I noticed as well that when you remove your mouse, it sleeps. Have you tried the tool called Mediacentre Standby Tool? It works to stop computers hanging before sleep and after resume and fixes alot of power bugs and USB device bugs that can often stop sleep. It's got LOADS of different settings that you can go through, but sometimes, just installing it is enough. There is a Win 7 version, its still a work in progress, but it got mine working. This is the direct download link. The instructions on the individual settings are here

Unfortunately the instructions only refer to the XP MCE and Vista version, the newer features for Win 7, including things like disabling fastresume and idle times settings are things you'll just have to play with. It's an awesome tool.
My System SpecsSystem Spec
19 Jul 2009   #28

Windows 7 Ultimate x64 build 7600

Yes I did try contacting asus here is what I discussed
[Problem Description]
I tried default BIOS setting which used to work fine with XPsp2

When I press Sleep button on the keyboard what is happening is that its actually
hibernating, It shuts down completely for 2 second then power up again but the power is only for the cabinet fans the hdd light up but the PS2 keyboard does not get power back so
now I cant wake it up & I dont get the screen display & I have to do mains off from the

Then I start again & computer now says "windows resuming" instead of "windows
starting" It then brings all my program open in the last state & takes 3-4 mins to do so, which is waking from hibernation.

I read about the problem here in asus support section

It says "set the appropriate USB port or PS/2 port jumper from +5V to +5VSB."

Do I have to physically change something on the motherboard or its a setting in BIOS
which I cant find. I am using the latest BIOS 1238 from Asus.
Asus replied
Does the problem exist if you choose "windows sleep"(not keyboard button)?
Please enter device manager and disable power on(or wake up)function of lan controller, USB device(esp. mouse) for a test.
Please just leave CPU, Fan, one memory stick, VGA card and HDD on board to test if the problem still exists.
At last, you can install the latest drivers on our website for a try.
ASUSTeK Computer Inc.-Support- Deluxe/WiFi-AP&os=25&SLanguage=en-us

Welcome to refer Troubleshooting & FAQ for ASUS products in ASUS website:
ASUSTeK Computer Inc.-Support-
ASUSTeK Computer Inc.-Support-

If having any problems, please don't hesitate to let me know. Let's discuss this
issue together.
Thank you for using ASUS products and enjoying ASUS services!


ASUS Customer Service Center (Shanghai, China)
I replied back again
Hello Lyn,
I tried your suggestions but nothing worked to solve the problem.

1. "windows sleep"function is setto 15 mins & has the same problem as the keyboard
sleep button.

2. I removed all devices & just kept 1Gb of ram with mouse & keyboard to test the
sleep function but it still not solve.

3. In device manger I disabled power options for lan controller, USB device(esp.
mouse) but did not solve.

If I remove the mouse & then press the keyboard sleep button then the computer
sleeps (without restarting instantly) but then how do i wake it up, the power to
keyboard is lost & I have to hard reboot.

I disabled Hybrid sleep in power options on Vista even that does not solve.

My BIOS > power setting are at default (every thing is disabled there) do I need to
enable something in BIOS?

I am hoping we can find the solution to this problem.

Does P5B Dlx wifi motherboard has any +5VSB jumper I cant find that, can you tell me
or show me where it is located?

Looking forward to hear from you soon.
Thanks for the support.
Asus replied

No, the motherboard does not have such +5VSB jumper. There is no need to set it manually.
Please enable ACPI 2.0 Support in BIOS for a try.
And please check whether you have installed vista OS patches.
Also, you can install a fresh Vista OS for a test.
I reinstalled Vista SP1 on a bare bone PC (all devices removed except mouse keyboard & graphic card)

Thanks for the suggesting Mediacentre Standby Tool, let me give this a try I will report back.
My System SpecsSystem Spec
19 Jul 2009   #29

Win 7 (7100)


I noticed you talking about +5vSB. On Page 2-32 of the Manual for your board (downloaded from the asus site, your paper one might be different) it discusses the Mainboard ATX power connectors that come out of your Power supply and go into the board.

I do not know if you're situation would be similar to mine, but I know that for my board there are 2 separate types of ATX power plugs you can have, a 20-pin and a 24-pin. Mine is a 24-pin, but if I had a 20-pin, I have to have a special plug separate from the main plug to ensure that the +5vStandBy and obviously its corresponding ground are connected, otherwise, your computer will NOT be able to draw power during standby mode and therefore, won't be able to wake up by any external device.

As I said, I don't know if this board even has this situation and I'm sure that that plug is correctly installed, but I just thought I'd mention it. However, if the standby was working in XP, it's unlikely to be this.

DO have a go with MST, it's a great tool and it's gotten me out of more jams, including this one, than I can remember.
My System SpecsSystem Spec
19 Jul 2009   #30

Windows 7 Ultimate x64 build 7600

Thanks for pointing that but asus confirmed that in my case +5vSB is not applicable, moreover I do have 24 pin ATX power connector & the whole setup works fine with XPsp2 haven't tried sp3 yet.
I am trying MST & reading this page
MCE Standby Tool 0.9.094 on Windows 7

uptill now doing various setting I am still not able to sleep, seems that some combination of settings are required based on hardware only then it would work. Actually I loose power on my keyboard hence I can get it to wake up & the mouse wont work in waking up. On some settings its going into sleep & just after 1 -2 sec it again wakes up but no video signal no power on keyboard.

Just wanted to know that I don't use media center for any purpose so will MST still work, i dont do any recording or TV watching. I only have songs playing the whole day so when I am not using computer all I want is that the sound should play using windows media player &the computer goes to sleep.

XPsp2 does that exactly.
My System SpecsSystem Spec

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