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Windows 7: How to know the location of firmware driver?

16 Jun 2011   #11
rahulrajcse

Windows 7 Ultimate x64
 
 

somebody reply me...


My System SpecsSystem Spec
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16 Jun 2011   #12
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

As the screenshot shows, you have the Original Equipment Manufacturer (OEM) of the DVD drive and as such, support must be provided by the computer manufacturer, not the DVD drive manufacturer.

If, as it seems, you have a faulty optical drive and your computer is under warranty, the manufacturer must either repair or replace.

Contact Dell (or the retailer if you bought elsewhere) and they will help you.

Welcome to Dell Technical Support
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16 Jun 2011   #13
Sardonicus

Windows 7 Home Premium 64 bit
 
 

I doubt it's a firmware problem. It's more than likely a Windows 7 problem.
Your CD or DVD drive can't read or write media
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16 Jun 2011   #14
rahulrajcse

Windows 7 Ultimate x64
 
 

Microsoft Auto-fix scan result:
[IMG]http://s2.**************/ibyhc86bl/img1.png[/IMG]

so dell support center is the one and only one option
My System SpecsSystem Spec
16 Jun 2011   #15
Dwarf

Windows 8.1 Pro RTM x64
 
 

Doing a quick search for TSSTcorp drives reveals that they are not the most reliable of drives. There are plenty of threads on these forums pertaining to TSST.
My System SpecsSystem Spec
16 Jun 2011   #16
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Why the concern about contacting Dell? Give them a call, or open a live chat session, you've nothing to lose and you might gain a working DVD drive.
My System SpecsSystem Spec
16 Jun 2011   #17
rahulrajcse

Windows 7 Ultimate x64
 
 

So I have to uninstall it better, right?
Of course, this is not the default driver I got when I purchased my laptop.I installed windows 7 recently also the drivers. So better use dell support cd to install it, right?
My System SpecsSystem Spec
16 Jun 2011   #18
rahulrajcse

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by seavixen32 View Post
Why the concern about contacting Dell? Give them a call, or open a live chat session, you've nothing to lose and you might gain a working DVD drive.

I don't think live chat session is possible for customers outside US, right?
My System SpecsSystem Spec
16 Jun 2011   #19
Sardonicus

Windows 7 Home Premium 64 bit
 
 

Here you go:
Drivers and Downloads

Check the compatibility list before upgrading.
Good Luck!!
My System SpecsSystem Spec
16 Jun 2011   #20
alphanumeric

Windows 10 Education 64 bit
 
 

You keep asking for the "location" of the firmware so I'm thinking maybe your not aware of what it is. The firmware is the code that is stored on a micro chip in the device. Its like the BIOS code on your motherboard. To update it you have to flash new code into the micro chip. If done incorrectly the device could cease to function. Commonly refereed to as being bricked, as in "as useful as". The Firmware and driver for the device are two distinctly different things. You need both but most people only ever update the driver.
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 How to know the location of firmware driver?




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