Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Problems after SP1 upgrade to Windows 7 Pro

12 Aug 2011   #1

Windows 7 Professional SP1 32 bit
Problems after SP1 upgrade to Windows 7 Pro

My system installed he W7 SP1 a week or so ago - immediately had a problem: my ATI 9600 graphics card stopped working with the upgraded driver giving the error message: Windows cannot load the device driver for this hardware. The driver may be corrupted or missing (code 39). The legacy drivers from AMD/AT also did not work - so I am currently stuck with MS standard VGA driver and oval shaped circles at a resolution well below thy native resolution of my monitor. Feedback from MS is that the card is not supported (legacy), however, their W7 hardware compatibility webpage shows the card to be compatible (at least the original version of W7 was)

I had thought of buying a new graphics card until I discovered today the neither my DVD ROM (Samsung) or DVD RW (LG) drives are working, both also showing the same error message as my graphics card showed. As Windows describes both the ROM and RW drive as 'generic', I wonder whether the upgrade to W7 SP1 has caused a more fundamental problem. As with the graphics card, updating with drivers from the manufactures websites has not helped.

Has anybody else experienced similar problems with the installation of W7 SP1 or know what how I can solve these three problems - unfortunately, I can't use restore as the only versions available are post SP1?

My System SpecsSystem Spec
12 Aug 2011   #2

Windows 7 Ultimate SP1 64-Bit

Please check this excellent post by jmh: Problem installing SP1

More information here:

And here:
My System SpecsSystem Spec
13 Aug 2011   #3

Windows 7 Professional SP1 32 bit

Thanks for the reference - not sure if the steps are still relevant after installing SP1. With the exception of installing the latest drivers in step 1 (they were already installed), when through each step: SFC/SCANNOW reported no errors; System Readiness Tool (W7 for x86) reported no report any integrity violations in either of the log files; Ran FIXIT - identified the three problems (DVD ROM / DVD RW drivers and ATI Radeon 9600 driver, but did not fix anything and simply reported that the device drivers needed to be reinstalled.

I can find no other help on the MS site on what is causing these problems, particularly the DVD ROM and RW devices as the drives for these should be generic.

Does anybody have any other suggestions as I'm kinda irritated that SP1 has effectively crippled a working PC - I could have lived with the graphics card issue, but no DVD drive access makes the PC effectively useless.
My System SpecsSystem Spec


 Problems after SP1 upgrade to Windows 7 Pro

Thread Tools

Similar help and support threads
Thread Forum
Internet Problems with XP upgrade to Windows 7
I have a Chinese computer that is running Windows XP professional. I upgraded to Windows 7 and all has gone well. I now have an English language computer again. The only problem I have now is it no longer can access the internet. It detects there is an internet connection but it is unable to...
Network & Sharing
Fix the Most Common Windows 7 Upgrade Problems
More of this seen at: Fix the Most Common Windows 7 Upgrade Problems - PC World Business Center This one covers the following problems. Installation Hangs at 62 Percent Endless Reboots Bad Product Key
Installation & Setup
Problems since upgrade to Windows 7
I have a HP Pavilion which I purchased from Best Buy with the Vista operating system installed. This was of course prior to Windows 7 being released. I ordered the free upgrade disc but postponed doing the upgrade until just last weekend. While I like Windows 7, or at least what I have seen of it...
General Discussion
Small problems after Windows 7 Upgrade.
Thank you for your help. This has been solved. Hi! Im new! I just installed Windows 7 Home Premium upgrade version with a clean install today and i noticed a few small problems. 1.) The @ sign only works if i press the " button over the number 2. 2.) The " sign only works if i press...
General Discussion
Windows 7 upgrade problems
Having done the upgrade from Vista to Windows 7 Ultimate I'm getting this message 'Windows is shutting down to prevent further damage'.The computer then restarts showing the same message over an over.I am able to boot to safe mode ok and a compatibility test was carried out prior to install which...
BSOD Help and Support
post upgrade problems with windows 7
I had no problems with the first two computers that I upgraded from Vista to Windows 7, both were 64bit systems. I'm having post upgrade problems from vista to windows 7 with my 32 bit machine (Sony Vaio VGN-NR430E). THe machine did fine with the compability check for Windows 7. Problems: ...
General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:37.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App