PCI simple communications controller problem

gregrocker · 30 Aug 2011

Andy, can you plug your PC into a wired connection so Windows Updates can scan it and provide the correct drivers needed via optional Windows Updates? Allow it several restarts to do this.

If the chipset didn't install then you need to click on the Device Manager driver tab for PCI card without driver and browse into the file where the chipset was unzipped, until it picks up the driver.

Once you put the Dell Service tag number into the Support Downloads webpage, does it show any PCI card drivers offered, since this may be an add-on card for the tag build? If not then it should be in the chipset.

If these methods fail, you 'll need to trace the exact hardware make/model of the PCI card and Wireless adapter using this tool, then google it to find the driver on the maker's SUpport Downloads webpage. Hardware Identification

If you want to post up the Dell Service tag number we can work on it from this end to see if the drivers are there for you.

theog · 30 Aug 2011

Phone line Modern

PCI simple communications controller problem-moderm.png

or
Wireless network card

PCI simple communications controller problem-wireless.png

karlsnooks · 31 Aug 2011

Andy,

The cavalry is awaiting your System Specs.

andypoole163 · 31 Aug 2011

I have posted the system specs I could find out

andypoole163 · 31 Aug 2011

My service tag is 2SRBN4J

gregrocker · 31 Aug 2011

Follow each step given thusfar and post back the results.

You have to do the work to get the fix here. The steps given are fully interactive so we expect detailed feedback to know what to advise next.

andypoole163 · 31 Aug 2011

I can't connect with an Ethernet cable as the router is too far away, when I try to browse the files of the PCI it says no driver files are required or have been loaded for this device

gregrocker · 31 Aug 2011

Which devices in Device manager are in error, with a yellow ! mark?

What's the name given for the network adapter with the missing driver, or trace the hardware ID using the tool I provided to see if it is Broadcomm or Atheros, then install the driver given by Dell. You may need to rightclick the .exe file to Run as Admin.

stormy13 · 31 Aug 2011

Download the necessary drivers from Dell, copy to a USB key or burn to a CD/DVD, then install. That or move the computer closer to the router or get a longer ethernet cable.

andypoole163 · 31 Aug 2011

The only device with a yellow triangle is the PCI simple communications controller, the network adapter is shown to be fine but I still cannot connect wirelessly