Strange dialog box - HP Laserjet P2015  


  1. Posts : 13
    Windows 7 Ultimate
       #1

    Strange dialog box - HP Laserjet P2015


    Hi All

    I installed a local printer and left it running because it was taking ages searching w7.

    It is an HP Laserjet P2015 on a USB port and seems ok and setup correctly because it is in my Printers folder as default.

    However whenever I try printing something, I see the printer in the printer dialog and click ok - immediately it pops up this weird new dialog box as if it wants me to select the printer again...

    see attachment,

    I do not know what to enter - my printer is not a network printer, it cannot find the printer and I cannot cancel the dialog box.
    When I kill the word task, I get a message saying the doc has been sent to the printer, but nothing is sent to the printer....

    Please - can anyone shed some light on this?????

    thanks

    george
      My Computer


  2. Posts : 8,476
    Windows® 8 Pro (64-bit)
       #2

    Hi Zubo and Welcome to the forum. First of all, please let us know if you are using a 64bit or 32 bit OS. Press Windows Logo key+Pause/Break Key. Now Look under System type.

    Guessing that you are using a 64 bit OS, uninstall all the old printer drivers and restart your computer. then install this driver:

    Download link: Click here
      My Computer


  3. Posts : 13
    Windows 7 Ultimate
    Thread Starter
       #3

    Hi dinesh - sorry I missed that - No the OS is not 64 bit it is 32 .

    george
      My Computer


  4. Posts : 8,476
    Windows® 8 Pro (64-bit)
       #4

    Alright here it is: Click here
      My Computer


  5. Posts : 13
    Windows 7 Ultimate
    Thread Starter
       #5

    nothing is easy.....

    started off ok, but failed at the end see

    attachment

    windows 7 recognized the failure and asked me to have another go installing slightly differently - that failed too
      My Computer


  6. Posts : 13
    Windows 7 Ultimate
    Thread Starter
       #6

    is this relevent - I keep getting this
      My Computer


  7. Posts : 13
    Windows 7 Ultimate
    Thread Starter
       #7

    weird....

    forget it guys, just tried a test print - no weird dialog box - just printed fine

    thanks for your help

    george
      My Computer


  8. Posts : 8,476
    Windows® 8 Pro (64-bit)
       #8

    glad to hear that it helped.
      My Computer


 

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