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Windows 7: Strange dialog box - HP Laserjet P2015

02 Aug 2009   #1
zubo

Windows 7 Ultimate
 
 
Strange dialog box - HP Laserjet P2015

Hi All

I installed a local printer and left it running because it was taking ages searching w7.

It is an HP Laserjet P2015 on a USB port and seems ok and setup correctly because it is in my Printers folder as default.

However whenever I try printing something, I see the printer in the printer dialog and click ok - immediately it pops up this weird new dialog box as if it wants me to select the printer again...

see attachment,

I do not know what to enter - my printer is not a network printer, it cannot find the printer and I cannot cancel the dialog box.
When I kill the word task, I get a message saying the doc has been sent to the printer, but nothing is sent to the printer....

Please - can anyone shed some light on this?????

thanks

george




Attached Images
Strange dialog box - HP Laserjet P2015-capture.png 
My System SpecsSystem Spec
.
02 Aug 2009   #2
Dinesh

Windows® 8 Pro (64-bit)
 
 

Hi Zubo and Welcome to the forum. First of all, please let us know if you are using a 64bit or 32 bit OS. Press Windows Logo key+Pause/Break Key. Now Look under System type.

Guessing that you are using a 64 bit OS, uninstall all the old printer drivers and restart your computer. then install this driver:

Download link: Click here
My System SpecsSystem Spec
02 Aug 2009   #3
zubo

Windows 7 Ultimate
 
 

Hi dinesh - sorry I missed that - No the OS is not 64 bit it is 32 .

george
My System SpecsSystem Spec
.

02 Aug 2009   #4
Dinesh

Windows® 8 Pro (64-bit)
 
 

Alright here it is: Click here
My System SpecsSystem Spec
02 Aug 2009   #5
zubo

Windows 7 Ultimate
 
 

nothing is easy.....

started off ok, but failed at the end see

attachment

windows 7 recognized the failure and asked me to have another go installing slightly differently - that failed too


Attached Images
Strange dialog box - HP Laserjet P2015-capture2.png 
My System SpecsSystem Spec
02 Aug 2009   #6
zubo

Windows 7 Ultimate
 
 

is this relevent - I keep getting this


Attached Images
Strange dialog box - HP Laserjet P2015-capture3.png 
My System SpecsSystem Spec
02 Aug 2009   #7
zubo

Windows 7 Ultimate
 
 

weird....

forget it guys, just tried a test print - no weird dialog box - just printed fine

thanks for your help

george
My System SpecsSystem Spec
02 Aug 2009   #8
Dinesh

Windows® 8 Pro (64-bit)
 
 

glad to hear that it helped.
My System SpecsSystem Spec
Reply

 Strange dialog box - HP Laserjet P2015




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